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Novotel Wellington
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Reviews (2,153)
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675
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Reviewed December 4, 2012

We like the new decor in the rooms at The Novotel on The Terrace in Wellington. The beds are comfortable with a good pillow selection. We haved stayed at a couple of other hotels in Wellington but now prefer the Novotel. Lift access direct to Lambton Quay is an added bonus.

  • Stayed: December 2012, traveled as a couple
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Thank KiwiWhanau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded December 6, 2012

Dear KiwiWhanau,

Thank you for taking the time to post your feedback. It was great to read you liked the new decor and we hope to see you back again in the near future.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

We experienced a no fuss and convenient overnight stay.

Staff were friendly and efficient.

Valet service was excellent.

We have stayed at this hotel before and would stay again.

We would feel comfortable recommending this hotel to others.







  • Stayed: November 2012, traveled with family
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Thank aventurine88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded December 1, 2012

Dear Aventurine88,

Thank you for posting such great feedback, we very much appreciate the comments you made. We hope to see you again soon.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2012

One of the worse Novotels I have stayed out.

Small rooms, soiled linen, cheap nasty towels, saggy uncomfortable beds, no comfortable chair to watch TV from (The couch in the room is very uncomfortable), poor range of TV channels and grossly over-priced Internet access. Also front desk staff did not make me feel very welcome at all (Other friends had similar experiences).

The air-conditioning was inclined to overheat the rooms during the night even when it was set on coolest setting.

I work for a large multinational whose staff travel a lot and this hotel is getting a very bad reputation among us all as we share our bad experiences in it. We now only stay there when we have to. It really needs to lift its game.

  • Stayed: November 2012, traveled on business
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1  Thank 85Frequent_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded December 1, 2012

Dear 85Frequent_Traveller,
Thank you for taking the time to provide us with your feedback. It is disappointing to read your comments and I can only express our sincere apologies for the lack of service you encountered throughout your stay. We are constantly reviewing all areas of our operation and the feedback you have provided will greatly assist us in this process. Once again thank you for taking the time to post your feedback.
Regards
Philip Hilton
General Manager

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Reviewed November 25, 2012

I have stayed at the Novotel many times and was disapointed to find that changes have been made to thier managemnt that may afect my desision weather or not I will stay there again next time.

No 1 - A 1.5% charge if you pay by credit card . This is outrageious , who setles these type of accounts with cash these days

No 2 - No smokeing rooms . I think the traveling public should have the freedom of choice to be able to select a smoking or non-smoking room if they like

  • Stayed: November 2012, traveled solo
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Thank jonboyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded November 27, 2012

Dear Jonboyor,
Thank you for posting your feedback following your recent stay with us. The comments you made will greatly assist us as we are constantly reviewing our guest service offerings.
Regards
Philip Hilton
General Manager

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Reviewed November 25, 2012

My wife and I stayed at this Novotel one night and likely won't opt to stay here again. The price and the location are not bad, but the decor was not at all to our liking (all shades of red), despite appearing that it was recently completed.

We don't have any major complaints, as the room was clean and the location was what we were after. The big selling point for us was that it was in walking distance to the ferries that take you across to Picton and the South Island.

Overall, it was average and suited our needs, but we would likely pick something different next time we are in Wellington.

  • Stayed: November 2012, traveled with family
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Thank TwoOhTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded November 27, 2012

Dear TwoOhTravelers,
Thank you for posting your comments on the Trip Advisor site. We very much value the comments you made and hope that you enjoyed the ferry trip across to Picton.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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