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“Excellent service and support”
5 of 5 bubbles Review of Novotel Wellington

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Novotel Wellington
Ranked #12 of 46 Hotels in Wellington
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent service and support”
Reviewed October 26, 2012

The Novotel rocks! I became very ill, very quickly and the staff were marvellous. They checked on me, supported my partner and assisted the paramedics. Nothing was too much trouble, and all the little details were taken care of without fuss, and without us having to request that they were done. Being away from home and becoming ill can be frightening and lonely - the staff at the Novotel made sure that we were neither.

The room was comfortable and spacious and Housekeeping was good. Checkin was quick, the valet parking was excellent. We've found our preferred hotel in Wellington and will definitely be back

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this review, October 28, 2012
Dear Andy J,
Thank you for taking the time to post such great feedback following your recent stay with us. We do hope you are feeling better and look forward to seeing you back in the hotel at some stage in the near future.
Regards
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
A TripAdvisor Member
Reviewed October 25, 2012

New decor in roomd was excellent. Room service on Sunday was slack - tea bags etc not topped up. Asked if wanted newspaper on arrival but only had one delivered on the first morning and them forgotten. Otherwise everything was excellent and would stay again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this review, October 28, 2012
Thank you for taking the time to provide us with your feedback following your recent stay with us. It is disappointing to read that we have not been able to meet simple requests such as newspapers and restocking guest amenities and I can only apologise for this lack of service.
I will ensure your feedback is passed onto my Management Team so they can discuss with their respective teams.
Once again thank you for the feedback.
Regards
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
5 reviews
3 hotel reviews
Reviewed October 20, 2012

The hotel is located on The Terrace but you can also access it from a shopping center on Lambton Street. Nice clean rooms as usually expected from Novotel. The bed and the pillows were very comfortable. There was a good variety of food for breakfast and service was also good. The check-in though was quite slow. Although I arrived at 3 pm, my room was not ready and I had to wait for about 20 minutes.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dimi_Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this review, October 24, 2012
Dear Dimi_Lou,

Thank you for posting your comments on the Trip Advisor website. We very much appreciate the feedback and look forward to welcoming you back again in the near future.
Regards
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
228 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed October 19, 2012 via mobile

Really well located on The Terrace with great access to Lambton Quay. Nice refit rooms that are of good size and modern. No fuss service inclusive of room service. I stay here regularly for business and if it ideal and well priced.

Stayed October 2012, traveled on business
Helpful?
Thank IanB1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this review, October 23, 2012
Dear IanB1965,
Thank you for posting such great feedback following your most recent stay with us. It is very pleasing to read that we are your preferred accommodation choice in the city and we look forward to being of service again in the near future.
Regards
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2012

the hotel reception was very disappointing! they were very slow and disinterested. The restaurant staff were amazing and the meals and service was wonderful, the rooms are very modern and comfortable and the location is great. Overall a great place to stay

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this review, October 18, 2012
Thank you for taking the time to post your feedback. The comments you made are very much appreciated. It was disappointing to read your feedback about the reception team and I will discuss this with my Front Office Manager, so he can address with his team.
Once again, thank you for the feedback.
Regards
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Wellington

Property: Novotel Wellington
Address: 133 The Terrace, Wellington 6011, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Wellington
#8 Business Hotel in Wellington
#9 Family Hotel in Wellington
#11 Romantic Hotel in Wellington
#12 Luxury Hotel in Wellington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Wellington 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Enjoy contemporary style in the centre of the capital city at Novotel Wellington. An international 4.5-star plus hotel conveniently located in the heart of the city providing outstanding service for all guests to ensure their stay is an enjoyable and memorable experience. All 139 rooms contain modern comfortable décor, plush bedding, LCD TV, iPod/iPad docking station, connectivity panel, cabled and WiFi internet (charges apply). Hotel facilities include a gymnasium, Caucus Restaurant and Bar, an executive boardroom, and two Mac stations in the lobby for guests use. The hotel has direct lift access to Lambton Quay, Wellington's premier shopping precinct and is perfectly located for all business and holiday needs. It's just minutes away from the capital city's popular attractions including the Cable Car, Parliament, Te Papa and the waterfront. As well as offering easy access to transport, Novotel Wellington offers valet parking for guests and complimentary car parking for hybrid vehicles. Novotel Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Novotel Wellington Hotel Wellington
Accor Wellington
Wellington Novotel

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