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Novotel Wellington
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Reviews (2,151)
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675
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Reviewed October 13, 2012

We enjoyed our stay, the rooms were clean and modern and the staff were friendly and helpful. The restaurant was great with staff that were happy to assist with food intolerances and even brought me a complimentary desert with a candle in it for my birthday!

I would recommend asking for special pillows if you have neck problems, the staff were happy to help. Wifi Internet was pricy, around $15 for 2 hours and $30 for 24 hours but the speed was good.

Very happy overall with the experience, thanks Novotel!

  • Stayed: November 2011
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank X-Alice-the-Camel-X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded October 14, 2012

Dear X-Alice-the-Camel-X ,
Thank you for taking the time to post your feedback on the Tripadvisor website. It was great to read you enjoyed your stay with us and we hope to be of service again in the near future.
Regards
Philip Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded October 14, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 12, 2012

I recently stayed for two nights with my daughter in a twin room.

The room was modern, clean and bright and centrally located which made it easy to walk everywhere. I don't usually comment on the beds but they were SO comfortable and I had the best nights sleep I have had in a long time.

Front desk and restaurant staff were genuinely friendly and extremely helpful.

We ate breakfast at the hotel both mornings. There was alot of variety, the food was fresh, well presented and very tasty for a buffet - something I usually don't enjoy at hotels but this was definitely one of the better ones.

Overall I was thoroughly impressed and would definitely return. Here's hoping management recognise they currently have a great team working for them!

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BBsFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded October 14, 2012

Dear BBsFamily,

Thank you for posting such great feedback, we very much appreciate your comments. We have received a large number of positive comments on the new beds since the completion of the room's refurbishment and we look forward to welcoming you back to try them again in the near future.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

What I like about the Novotel chain is the consistency - whether you're in Lantau, Hong Kong or here in Wellington you can expect the same level of standard in qualty and service.

But to me the real asset is their pillow menu. I prefer firm pillows which is usually hard to get in most hotel chains but is available at Novotels. Take away the fancy decor, hot breakfast buffet and swanky lobby - there is nothing better than a good night's sleep.

For those who have not been to Wellington, it is a very hilly city so the hotel actually straddles 2 main streets - the Terrace and Lambton Quay - the former on the 9th? floor and the latter on the 1st floor. All my meetings were within a 5 minute walk of the hotel as are the shops, harbour, tourist office, some museums and many eating places. I had the fortune of being taken to an All Blacks match at Westpac stadium which was also walking distance (about 15 minutes).

  • Stayed: September 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Thank DazzaRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded October 14, 2012

Dear DazzaRB,

Thank you for choosing to stay with us recently and for taking the time to post your feedback. It was pleasing to read you enjoyed your stay with us and were able to take full advantage of our central city location.
We hope to see you again in the near future.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded October 10, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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