Stayed for two nights as a birthday present from my partner. Had always wanted to stay at the Museum Hotel and was extremely disappointed with the quality and service. The room we were booked into was nothing like what was promised on the website. The room had a tiny pathetic view of the harbor, the bed was queen not king, the bath towels were nothing close to oversized and luxurious, the room was tired and dated, we could hear the laundry through the walls, the traffic outside and word for word what people passing by on the street below were saying. We asked to move rooms, the staff weren't overly receptive to this request but did say we could look at the only other room free in the hotel, which we did. We ended up taking the room, however it was only marginally better. The room appeared a lot newer, but the view out of the large picture window was of the gym, needless to say we kept the curtains closed the whole weekend, and the noise from the gym could also be heard in the room, which wasn't pleasant. We ordered the breakfast both mornings which turned up later than the specified time, was cold and missing ordered items. We also ordered in room dessert one night, we were told there would be a 35 minute wait which was fine, after an hour we received a call to inform us that one of the desserts was no longer available but they would bring the other up right away. 20 minutes later it was delivered by a rude boy and no apology. The dessert was delivered split all over the plate and what was meant to be a selection of 3 creme brulee actually contained 2 that were exactly the same.
When it came time to check out we expressed our disappointment to the girl on the desk and she honestly couldn't have cared less.
Over all an extremely disappointing experience and we won't be back. We should have listened to a number of our friends who have stayed and not enjoyed it.
- Official Description (provided by the hotel):
- Immerse yourself in a fascinating fusion of high and low-brow art as you explore the creative depths of one of New Zealand's most eccentric art collections set in the country's Coolest Little Capital. QT Museum Wellington is both a backdrop and an active muse. This hotel is where those in the know come to create and hunt for a taste of the avant-garde, all while indulging in their most creative selves. Sitting harbourside in the heart of Wellington's cultural hub this creative haven and design driven hotel indulges you in cool luxury, including acclaimed French inspired dining at Hippopotamus. Art, design, curiosities and a dash of the absurd - QT Museum Wellington. ... more less
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- Also Known As:
- Museum Hotel Wellington