We spent a night here in interconnecting 1-bed suite and studio rooms, which were spacious and comfortable (and would have allowed us to cook our own food had we wanted to). The decor was a little tired in rooms, and the downstairs lobby dark and with a dingy carpet but interestingly decorated with modern paintings and sculptures (including a motorbike).

Location close to the magnificent Te Papa museum is hard to fault, and most other things are reasonably close (but it was a bit of a hike to the mountain railway up to the equally fine Botanic Gardens).

We had a similar experience to others on the service: reception was not well manned and the doormen were pretty random too and we had to find and haul the luggage trolley ourselves.

We also tried the restaurant en famille, which may not have been wise. It's a very fancy restaurant, that elsewhere would have or aspire to a Michelin Star, and they looked slightly askance at the kids. Most of the main dishes came with a serving of lamb's brains or other organs, which as refugees from the home of BSE we still find offputting. Whilst the food was very good quality (no arguing with that), it was also very expensive, very heavy and very French without compromise. Probably next time we'd fob the kids off with room service and do eating "grown-ups only". Breakfast was also fine (good variety and good quality buffet) but a bit of a zoo.

We had stayed here before in a beautyful room before, probably one of the apartments. However, this time we had a deluxe harbour room, which was of an poor standard for an upmarket hotel.

It seem there are two separate wings, and the harbour rooms are the old wing. The carpeting and bathrooms are very tired and the bed bottomed out when I sat on it. The hand basin had a crack that run from one side of the bowl to the other. While the public areas are very pleasant, I've stayed in motel rooms that were in better condition.

when we arrive it took a few minutes before the staff came to the front desk to service us. On a couple of occasions when we call the front desk the phone ran out.

I could not recommend the delux harbour rooms visit.

We had a single night in a Premier Suite here recently, as a bit of a treat for a special occasion. The hotel interior is awe-inspiring for its incredible artwork and that carries right on through to the rooms themselves.

The rooms are very well furnished and maintained in excellent condition. The beds comfortable, and the choices from the pillow menu just perfect.

Location is great, too. Just across the road from Te Papa and you can walk to most things in central Wellington with ease, even though it's not dead central.

The hotel restaurant is excellent and worthy of a visit on merit alone, whether you are staying or not.

For the rate we paid (easily as expensive as equivalent suites around Wellington CBD) it was a bit on the nose to have to pay for WiFi and parking as well. WiFi in particular should be include in a hotel like this for the rates charged.

And service was a little lacking at times ... as in often absent with not a lot of staff around. It feels more like an apartment block than a fully serviced hotel. Not a major problem for us, but know what to expect. Service from the staff who did interact with use was very good though.

Overall we very much enjoyed our stay and would happily go back.