My husband and I came from Auckland to photograph a wedding in Wellington, we decided to stay in luxury for the couple of nights we were down, so we chose the Museum Hotel. We stayed three nights. I booked the classic deluxe room, but then decided we might as well pay extra for a suite. So I went to their online booking and it said the three nights were available for the suite, rang them up to confirm the change, and was told the first night was not available. Annoying since their online system said it was, but nevermind. We decided to do one night in the classic room and 2 nights in the suite. When we arrived, no valet parking, which were told they had... instead it was just some parks outside the hotel that we parked ourself... not valet parking at all.
When we got up to our room, I wanted to cry..... over $200 for a room the size of a box. VERY disappointing. We had to climb over our bags to move around the room.
The second night we were moved to the suite... and I breathed a sigh of relief, MUCH better. Huge, spacious, beautiful... and wasn't that much more expensive than the classic room... they so need to lower the price of their tiny rooms. Anyway, we really enjoyed spending our two nights in the suite :)
There was an incident with the room service however. My husband rang and ordered our dinner, as were starving and didn't want to go to a restaurant as we thought room service would be faster. An hour and a half later, tummys grumbling, my husband rang to see what had happened to our order.... they said they would put it on now (ie they had never cooked our food and if we hadn't rung they never would have).... another 30-40 mins later our food arrived. Over 2 hours for room service... WHAT!! My steak was SUPERB however, worth the wait... and it put a smile on my face. They ended up not charging us for the meal (although it was on our bill still and we had to ask for it to be removed at reception).
The staff we always lovely and helpful, which is great. And the lobby is fantastic.
Would I stay here again? I'm not sure to be honest. The staff were great, the suite was great...but I just don't think it is worth the money they charge....close, but... not quite. I think next time I stay in Wellington I will try somewhere else, which is a shame, because I wanted to love this place more than I did. Unfortunately I was let down on multiple things and our trip had too many sour notes because of it.
- Official Description (provided by the hotel):
- Immerse yourself in a fascinating fusion of high and low-brow art as you explore the creative depths of one of New Zealand's most eccentric art collections set in the country's Coolest Little Capital. QT Museum Wellington is both a backdrop and an active muse. This hotel is where those in the know come to create and hunt for a taste of the avant-garde, all while indulging in their most creative selves. Sitting harbourside in the heart of Wellington's cultural hub this creative haven and design driven hotel indulges you in cool luxury, including acclaimed French inspired dining at Hippopotamus. Art, design, curiosities and a dash of the absurd - QT Museum Wellington. ... more less
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- Also Known As:
- Museum Hotel Wellington