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All reviews lambton quay great location valet parking central location would stay again bit dated cable car buffet breakfast the club lounge easy access pleasant stay good size business trip te papa new zealand lift motorway
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Reviewed May 17, 2014

Spent one night in Wellington at the James Cook, Pleasant efficient front desk, clean room, good security, I thought the bed was comfortable but my husband thought it a bit hard, shower was fabulous. Only down side was that there was no breakfast in the lobby on a Sunday morning, could get it in your room but as we were with other family members, who were in another room on another floor, we would have preferred to eat together so had to go out into town to find something, which was difficult as nothing opened before 8.30am.

  • Stayed: May 2014, traveled with family
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Thank Karin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 20, 2014

Hi Karin C

I’m pleased that you enjoyed your recent stay with us. On your next visit you may wish to try Whitby’s buffet breakfast on level 17 which is open seven days a week.

Best regards

Steve Martin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

Our room was lovely and warm, comfy king size bed, nice bathroom. The bath was only just big enough for two! We didn't dine at the hotel's restaurant, as we dined out. Parking was extra but very convenient. Very enjoyable stay.

Room Tip: Our room was on the 22nd floor & nice and quiet
  • Stayed: May 2014, traveled as a couple
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Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

A very good location.The staff were great and nothing was a problem for them.We were told of an urgrade for a few extra dollars which we took and enjoyed our room and views.We will certainly stay again.Our meals were great and once again very good service..We would recommend the hotel to friends and look forward to our next trip to Wellington.

Room Tip: rooms facing harbour.We had corner room.
  • Stayed: April 2014, traveled on business
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Thank LindaAnn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 15, 2014

Hello LindaAnn2013

Great to hear that you enjoyed our central location, I’m pleased that our team looked after you and that you enjoyed our in-house dining.

We all look forward to welcoming you back soon.

Best regards

Steve Martin
General Manager

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Reviewed May 9, 2014

This hotel is a long established, well known Wellington Hotel.The room were given was comfortable but needs updating and needed maintenance for a squeaky sliding bathroom door and central AC was cranky and noisy but both were sorted when reported. The outlook of the room we were given was not great overlooking a rooftop and another tower.the corridors of the hotel were not heated and a bit chilly walking from lift to bedroom, left to breakfast room.The breakfast staff were brilliant topping up coffees and clearing dishes. The buffet was extensive but both days the omelette station guy was missing from duty.The lobby has an afternoon piano player which is entertaining but unfortunately the lobby is a main thoroughfare for commenters and shoppers jumping between streets which makes it a constant flow of folks who do not stay in the hotel.Overall we had higher expectations for such a well known centrally located hotel and were a bit disappointed.

Room Tip: Ask to see and check your room and outlook before taking it.
  • Stayed: May 2014, traveled as a couple
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Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 15, 2014

Hi Peter W

Thank you for taking the time to write and post your review. Please accept my apologies for the maintenance issues you experienced on arrival.

Shaun our pianist has been with us for 34 years and plays in the lobby for a couple of hours before heading up to Whitby’s restaurant where he entertains our guests, generally until closing. We do have a busy foyer area with people transiting between the main shopping area of Lambton Quay and The Terrace – a great spot for people watching whilst enjoying a coffee or glass of wine and even better when Shaun is playing.

Kind regards

Steve Martin
General Manager

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Reviewed May 7, 2014

love this hotel, its the second time iv stayed here and i wouldnt stay anywhere else when im in Wellington,
its close to waterfront, TSB arena, ice rink, Te papa, Courtney and Cuba.
hotel is clean, comfortable beds, has great showers, mini bars, is reasonably priced considering how close to everything it is. the staff were amazing also. and yum food from room service.
as i said, id never stay anywhere else, would recommend to anyone.

  • Stayed: May 2014, traveled with friends
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Thank cherrydreadful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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