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All reviewslambton quaygreat locationvalet parkingcentral locationwould stay againbit datedcable carbuffet breakfastthe club loungeeasy accesspleasant staygood sizebusiness tripte papanew zealandliftmotorway
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Reviewed May 14, 2014

A very good location.The staff were great and nothing was a problem for them.We were told of an urgrade for a few extra dollars which we took and enjoyed our room and views.We will certainly stay again.Our meals were great and once again very good service..We would recommend the hotel to friends and look forward to our next trip to Wellington.

Room Tip: rooms facing harbour.We had corner room.
  • Stayed: April 2014, traveled on business
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Thank LindaAnn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 15, 2014

Hello LindaAnn2013

Great to hear that you enjoyed our central location, I’m pleased that our team looked after you and that you enjoyed our in-house dining.

We all look forward to welcoming you back soon.

Best regards

Steve Martin
General Manager

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Reviewed May 9, 2014

This hotel is a long established, well known Wellington Hotel.The room were given was comfortable but needs updating and needed maintenance for a squeaky sliding bathroom door and central AC was cranky and noisy but both were sorted when reported. The outlook of the room we were given was not great overlooking a rooftop and another tower.the corridors of the hotel were not heated and a bit chilly walking from lift to bedroom, left to breakfast room.The breakfast staff were brilliant topping up coffees and clearing dishes. The buffet was extensive but both days the omelette station guy was missing from duty.The lobby has an afternoon piano player which is entertaining but unfortunately the lobby is a main thoroughfare for commenters and shoppers jumping between streets which makes it a constant flow of folks who do not stay in the hotel.Overall we had higher expectations for such a well known centrally located hotel and were a bit disappointed.

Room Tip: Ask to see and check your room and outlook before taking it.
  • Stayed: May 2014, traveled as a couple
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Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 15, 2014

Hi Peter W

Thank you for taking the time to write and post your review. Please accept my apologies for the maintenance issues you experienced on arrival.

Shaun our pianist has been with us for 34 years and plays in the lobby for a couple of hours before heading up to Whitby’s restaurant where he entertains our guests, generally until closing. We do have a busy foyer area with people transiting between the main shopping area of Lambton Quay and The Terrace – a great spot for people watching whilst enjoying a coffee or glass of wine and even better when Shaun is playing.

Kind regards

Steve Martin
General Manager

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Reviewed May 7, 2014

love this hotel, its the second time iv stayed here and i wouldnt stay anywhere else when im in Wellington,
its close to waterfront, TSB arena, ice rink, Te papa, Courtney and Cuba.
hotel is clean, comfortable beds, has great showers, mini bars, is reasonably priced considering how close to everything it is. the staff were amazing also. and yum food from room service.
as i said, id never stay anywhere else, would recommend to anyone.

  • Stayed: May 2014, traveled with friends
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Thank cherrydreadful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

Stayed here for a girls night on May 14. We were in the City suite on the 25th floor which had a fantastic view.
The suite was large and roomy and light, with an incredibly comfortable bed (super king) and was very clean. The club lounge provided a good place to get out from the room without leaving the hotel and had a good selection of beverages. The staff member in the lounge as well as Ashley at the check in counter were fantastic. I would stay here again - the reason I gave the hotel a 4 was because the decor wasn't modern (however it wasn't dated) and because we only had 4 spoons in our room and no other cutlery which was a hassle when we were trying to cut cheese. Definitely recommend the James Cook for a nice weekend away!

  • Stayed: May 2014
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Thank Travellersamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 6, 2014

Hello Travellersamm

Thank you for your positive review. I’m pleased that you enjoyed your stay with us and your experience in our Club Lounge – we look forward to welcoming you back soon.

Kind regards

Steve Martin
General Manager

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Reviewed May 5, 2014

I stayed 1 night in Room 1501, a beautiful, quiet, clean, spacious room w/ 2 double beds w/ plump pillows and nice linens, great bath w/ tub & shower, AC, easy chair & floor lamp, closet, minibar, coffee/tea setup, good reading lights above the beds. Because Wellington is hilly, 1501 was about 4 floors above the street when you looked out the window. Both dinner & breakfast buffets were very good, and the bar was great for a drink or coffee. Central location downtown near the cable car, shopping and restaurants. I'd definitely stay here again.

  • Stayed: April 2014, traveled with friends
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Thank Retirada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this reviewResponded May 6, 2014

Hi Retirada

Thank you for taking the time to write and post your review – I’m glad that you enjoyed our rooms as well as Whitby’s buffet. We all look forward to welcoming you back in the near future.

Kind regards

Steve Martin
General Manager

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