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“Comfortable place to stay”

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James Cook Hotel Grand Chancellor
Ranked #13 of 46 Hotels in Wellington
Washington DC, District of Columbia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Comfortable place to stay”
Reviewed March 30, 2014

My friend and I stayed here for one night in November before flying back to the South Island after travelling on the North Island for a week. It is a typical business-style hotel, and we had comfortable stay. There was a bit of a mix up with them somehow having two reservations for us instead of one (we booked to Booking.com) but luckily that was cleared up. The breakfast buffet in the morning was very good!

Stayed November 2013, traveled with friends
Helpful?
Thank rkstar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,675 reviews from our community

Traveler rating
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    536
    119
    54
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2014 via mobile

No matter where my work puts me to stay (to match the location of meetings in Wellington), other Hotels just do not stack up. The James Cook Grand Chancellor is consistently superb. The are always friendly, always helpful, and I feel as if I am a special friend returning each time. Thank you.

Stayed March 2014, traveled on business
Helpful?
Thank Clive_A_My
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review, March 30, 2014
Hello Clive_A_My

Thank you for your review, it’s great to hear that the team are taking good care of you. We all look forward to welcoming you back again soon.

Best regards

Steve Martin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
224 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed March 25, 2014

This hotel is in a great location for walking to almost anywhere in the city, the service was good and the room was pleasant and clean but quite noisy mainly from inside the hotel, other guests and the housekeepers. We ordered room service late one evening and unfortunately it didn't come with any condiments (salt, pepper, sauces) but it did come with a few extras in the salad like an egg shell and a hair.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eatlivego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review, March 30, 2014
Hello ianandjade

Thank you for taking the time to write and post your review. Please accept my apologies for the less than satisfactory experience you had with room service, this is certainly not our normal level of high standards and I have followed up with the team.

I do hope that we will see you back soon.

Best regards

Steve Martin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallsend, United Kingdom
Level Contributor
254 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed March 22, 2014

We stayed here for 2 nights as part of a tour group, our second visit here. The welcome at reception was very good.
Our room was on 22nd floor and had 2 double beds, a bathroom with bath and shower and the usual safe, fridge and hot drink makings. Decor was very plain but in excellent order and very clean.
This was one of the few hotels with enough room to put both suitcases on the stand to unpack.
The room had no view, being in the middle of a high rise city, but was quiet and gave us good nights sleep.
As there are so many places to eat close to the hotel, we did not eat there.
Overall we had a very comfortable stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tynes1der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014 via mobile

Nothing wrong with this hotel it is just basic and dated. Valet parking cheap and easy. Fine for a short stay. Clean room, friendly staff and good location easy access to the city centre. If you are wanting modern and new than this is not for you.

Stayed March 2014, traveled with family
Helpful?
Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 11, 2014

Stayed at the James Cooks with my wife and two children. Check in and went up to our room only to find it was occupied by two old ladies. Fortunate they weren’t in the room. Went back down to the desk and a very apologetic guy on reception apologised and offered free breakfasts in the morning. He also contacted us later to inform us why there had been a mix up. Mistakes happen but they responded well and more than made up for it. Well done

Room Tip: There's an older section of the hotel where the rooms are pretty dated but the newer section has...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, New Zealand
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 11, 2014

We try to stay here whenever we are in Wellington - usually 3 or 4 times each year.
We like everything about this hotel - the rooms, location, service, restaurant are all great and keep us coming back.

And if you book early you can get some good rates.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haydn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review, March 11, 2014
Hello Haydn J

Thank you for taking the time to write and post your review. I appreciate your continued support of the James Cook and we all look forward to welcoming you back again soon.

Best regards

Steve Martin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about James Cook Hotel Grand Chancellor

Property: James Cook Hotel Grand Chancellor
Address: 147 The Terrace, Wellington 6011, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Wellington
#10 Family Hotel in Wellington
#13 Luxury Hotel in Wellington
#16 Romantic Hotel in Wellington
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — James Cook Hotel Grand Chancellor 4.5*
Number of rooms: 268
Official Description (provided by the hotel):
The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more   less 
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Also Known As:
James Cook Wellington

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