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“James Cook Hotel”

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James Cook Hotel Grand Chancellor
Ranked #13 of 46 Hotels in Wellington
Witham, United Kingdom
Level Contributor
473 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“James Cook Hotel”
4 of 5 bubbles Reviewed January 19, 2014

Nice Hotel, which was spotless in the middle of Wellington. Just lacked a little of the personal touch & having to park using a Valet service was strange. Breakfast was ok & staff in the restaurant were very helpful & friendly

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,690 reviews from our community

Traveler rating
    746
    1,231
    539
    120
    54
See reviews for
535
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133
798
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland, New Zealand
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

Why live in dirty hostels when you can live like a royalty for the same price at this great hotel? We booked a double room online for 99NZD a night which is the same price you'd pay at a hostel, but this hotel offered a better room and service than hostels ever will. If only the wifi prices weren't so insanely expensive we'd give this hotel 5 stars.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sriyaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 17, 2014 via mobile

Stayed here for 2 nights whilst doing a tour of the North island. Excellent location, well appointed & clean bedroom with a massive bed. Service very friendly but the highlight of the stay was the evening buffet - excellent value for money with a wide selection of freshly prepared dishes. The restaurant was very busy so obviously has a good reputation. Worth also going to the Quay for a wide choice of restaurants & bars. Would recommend this hotel.

Stayed January 2014, traveled with friends
Helpful?
Thank RachaelMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

What a great location and valet parking. We could walk to most attractions and close to nice places to eat. The service was excellent and the room clean with everything we needed. We had the Zoo special and took our grandson and we were not disappointed. Definitely would like to return. Excellent value for money.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havelock North, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 16, 2014

Clean and comfortable rooms. Great location as we could just leave the car and walk to places in town. I think staff need to let customers know there is a lift available to take you into downtown Wellington. We accidentally discovered this ourselves.

We would book again.
Thanks James Cook

Room Tip: No comment about rooms but I think staff need to let customers know there is a lift available to tak...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TLMSTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 15, 2014

This hotel is situated in a great location however we felt that for what we paid per night ($265 Aus) we did not get value for money. Unless you get a cheap rate or you need to stay somewhere central look elsewhere. We were most insulted when we received an email from the hotel advising that we had gone over our internet quota and that it was suspended for 24 hours as they didn't think it was fair!!! I am very happy for the internet to be cut off once the agreed quota is reached but I don't need to be told off!! The rooms are very tired especially bathroom and the friendliness of the staff varied.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 14, 2014

The James Cook Hotel is very central and a good base to explore Wellington. None of Wellington's attractions are very far away and all within walking distance. There some great places to eat out particularly in Cuba Street

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doc904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review, January 15, 2014
Hi doc904

Thank you for taking the time to write your review. Our location right in the centre of Wellington is ideal for exploring the city and its many attractions – I’m pleased that you made the most of your visit to the capital and I hope we will see you back again soon.

Best regards

Steve Martin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about James Cook Hotel Grand Chancellor

Property: James Cook Hotel Grand Chancellor
Address: 147 The Terrace, Wellington 6011, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Wellington
#10 Family Hotel in Wellington
#13 Luxury Hotel in Wellington
#16 Romantic Hotel in Wellington
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — James Cook Hotel Grand Chancellor 4.5*
Number of rooms: 268
Official Description (provided by the hotel):
The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more   less 
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Also Known As:
James Cook Wellington

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