Well another stay at The James Cook and still those niggles linger and judging by other reports I am not alone. We booked two nights in a Lambton Room and as usual the room was clean, quiet and on first impressions was as near perfect as I would expect at the price but then things began to go wrong. The dreaded air conditioner was not working and we couldn't cool the room down but hey, that happens, so we reported the problem and left for the evening. On our return we found that the air conditioner was still not operating and a staff member came to our room to check I had it set correctly but only confirmed it was broken. Now, what would you expect they would do, perhaps move us to another room where it did work NO! We opened the window to try and cool the room but it didn't last after we closed it for the night due to noise. We spent an uncomfortably warm night due to the heat and woke less than refreshed!
Next morning I reported it again and said we had packed our bags if they couldn't fix the problem they could move us into a room that was OK. Went out for a drive and returned around 3pm - room still far too hot and nothing had been done so back down to reception where I was told there was no maintenance people working!!! Our conversation was heard by possibly the hotel manager who said he would fix things and we got upgraded to a very nice room with a double harbor view, superb I thought and the air conditioner was cooling the room, bliss!
And unfortunately here we go again - the fan wouldn't step down to medium or low so we had to put up with it on full all night as after returning to a cool room after a night out and couldn't be bothered to go back down and change rooms at that time of night.
What do the staff do when servicing these rooms and just how long would it take to check these things were working properly given they promote themselves as a 4and1/2 star I believe. Come on, you read these reports yet the same problems keep surfacing and what should have been a very pleasant stay was tainted by this problem, Not good enough in my humble opinion.
- Official Description (provided by the hotel):
- The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more less
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- Also Known As:
- James Cook Wellington