Went here with friends who had eaten there a couple of times and had a great experience, so it was their recommendation. To say they were embarassed is a gross understatement. After 15 minutes at a table on the upper level we were asked if we wished to place a drinks order - 15 minutes! When the drinks had not arrived after a further 15 minutes we had to ask again. In the meantime more guests had arrived, been seated and had their drinks orders delivered. Another 5 minutes passed before our wine came. A glass each for the ladies and a bottle of (very ordinary) chianti riserva. The waiter broke the cork while pulling it from the bottle and had great difficulty getting the remainder out - an act he attempted to conceal - and admitted the problem only when asked. He then offered to replace the bottle IF we found it spoiled or containing cork. At the same time we received he sparkling water we had ordered. This all contributed to a poor start. At one point we considered leaving but as we had ordered food, chose not to. The meal was ok but did not live up to the hype.
Back to the drinks. Another waiter rushed at speed up to the table and without asking filled a glass with tap water. I'm sure Wellington tap water is eminently drinkable, but the glass was half full of sparkling water. Profuse apologies and the glass was removed with a promise that it would be replaced. That never happened and we had to take a glass from an adjoining table. As I have said, the ladies were each served a glass of wine. And that is all they got. Despite a number of wait staff attending the table for various reasons no one offered to refill the obviously empty glasses.
It got to the point that it didn't matter if the food was good or not. The damage was done by terrible service. The restaurant should be ashamed. When settling the bill we were offered an opportunity to make whatever adjustment we considered fair. Rather than do that we simply advised that we would never return.
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