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“Nice Meal, Poor Service”

Halo Lounge and Dining
Ranked #100 of 409 Restaurants in Tauranga
Price range: $4 - $137
Cuisines: European, Seafood, New Zealand, Fusion
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Restaurant details
Dining options: Breakfast, Late Night, Dinner, Reservations
Description: Enjoy stylish waterfront dining at Halo Lounge & Dining, with panoramic views of the beautiful Tauranga Harbour. Whether you choose to dine indoors or prefer the relaxed ambience of alfresco dining on the wrap-around balcony, either way you will enjoy magnificient views. Come and experience a delicious breakfast (from 7am), meet friends for coffee, savour leisurely brunch or casual lunch, high teas for special celebrations, after work drinks, or refined waterfront candlelit dining in the evening. Halo offers a chic ambience for all occasions, where everyone is always welcome.Halo’s seasonal menus reflect the Bay of Plenty’s abundant supply of superb ingredients, as well as the highest quality New Zealand fresh produce. Local wines feature alongside international wine labels to form a comprehensive selection designed to complement all dining occasions. Halo Lounge & Dining gains its name from the circular, Italian-styled lights that exude a gentle illumination above the restaurant. Come and experience the fabulous food, fantastic views and beautiful surroundings that are Halo. 172 on-site car parks (free of charge), wheel chair accessibility make Halo a convenient option. Alternatively you may elect to arrive by boat at the hotel's pontoon whilst you explore the Halo menus or grab a beverage.For more private events, our five function rooms provide an enviable range of waterfront venues. Contact us to discuss your next gala dinners, cocktail parties, weddings or conferences to arrange a no obligation meeting to review the wide range of options.
Reviewed September 22, 2013

Visited restaurant to celebrate family occasion. Found gathering area inside foyer too crowded. There were some other groups there and it was quite noisy. We had googled the menu before booking. Upon ordering, I noticed that the menu was a lot smaller. Drinks were ordered. A foreign waiter thought that because one bottle of bubbles had been ordered for 4 people that we would all be sitting together. When bottle was finished, we were never asked for another order.
The meals were nicely presented and of good quality and quantity.

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Thank Judith777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose_G421, Manager at Halo Lounge and Dining, responded to this reviewResponded September 24, 2013

Thank you for your recent feedback, Im sorry to hear our service did not meet your expectations and there was some confusion over your menus. We will certainly look into resolving this to avoid any future bookings having the same issue. Thank you again for taking the time to send us your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 - 173 of 231 reviews

Reviewed September 22, 2013

"Sorry we seem to be out of that wine"
Fairly common statement at restaurant.
Family birthday, waitress was not up with the play. I asked if vegetables or a salad came with meal and was told that they could be ordered. Why was this not written on menu? Waiting staff seemed vague and lacking knowledge. One of the wines 'out of stock' had been replaced by a very inferior tasting wine.
Don't get me wrong the meal was superb, well presented, steak cooked perfect and a good size portion.

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Thank Rxorus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose_G421, Manager at Halo Lounge and Dining, responded to this reviewResponded September 24, 2013

Thank for your feedback, Im really sorry to hear our service did not meet your expectations. Your feedback is extremely valuable to us, we appreciate the time you have taken to send this in.

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Reviewed August 27, 2013

It's always pleasant to eat in this restaurant which is above the water in downtown Tauranga. With new management it has come into its own as a great choice for lunch or dinner, and we have not been disappointed by our experiences in the past few months.
Lunch is particularly good value, with innovative meals produced at a cost which seems unbelievably low. There is an excellent choice of cuisine from a small menu with an extremely well selected range of wines.
Sunday lunch, a buffet, is our choice for Fathers Day this Sunday, and if it is as good as our Mothers Day lunch we will be delighted. We have every reason to believe that it will be.

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Thank Wurfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose_G421, Manager at Halo Lounge and Dining, responded to this reviewResponded August 29, 2013

Thank you! What wonderful comments, we really appreciate this and certainly look forward to seeing you this Sunday for Fathers Day. Many thanks again

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Reviewed July 24, 2013

Went for lunch . The food was good as was the service. There are great views over the harbour but the restaurant lacks atmosphere.

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Thank cafeboy49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose_G421, Manager at Halo Lounge and Dining, responded to this reviewResponded July 30, 2013

Thank you for your feedback, we appreciate your comments and will look into ways of improving the atmosphere. We do hope to see you again soon.

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Reviewed June 24, 2013

Chef’s Pie of the Day – a real homemade pie! It certainly conjures up the aromas of freshly baked pies straight out of Mum’s oven –golden pastry with real tasty mouth-watering fillings. So we ordered the Chef’s Pie of the day with salad and relish at $15.

What did we get? Soggy tough pastry with a sunken tip but the heart of a pie is the filling. In this case it was minted Lamb but was grey and lacking in flavour and seasoning – certainly not minted. I suspect that the pie had been micro waved which is a “non-no” with pastry.

On the other hand Halo Restaurant has a magical waterfront setting with an ambiance of a world class restaurant. Plus exemplary service that is totally professional and one could easily take the waiting staff and put them in a top hotel – anywhere! Great wine service and attention to detail – congratulations.

BUT you go to a restaurant first and foremost for the food, so when it comes to “walking the talking” making a decent pie is not rocket science. Come on Halo you are a great venue, but your chef has dropped the ball and let the team down.

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Thank Winetourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose_G421, Manager at Halo Lounge and Dining, responded to this reviewResponded July 8, 2013

Thank you for taking the time to send in your review, I am sorry to hear of your last experience in Halo with our Chefs Pie dish. We have taken your comments on board and will certainly look at improving this dish. I am pleased to hear you found all other aspects excellent and we do appreciate your feedback. We do hope to see you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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