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All reviews halo infinity pool water view buffet breakfast room service underfloor heating harbour view lovely hotel spa room lovely view lovely room an easy walk would stay again one night stay bars and restaurants mt maunganui close to town
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Reviewed November 2, 2010

I was dissappointed in the service I was shown
having purchased 13 Rooms for a Conference in Oct
I would assume that We would be treated alot better than we were.

I was astonished that I was asked to pay for all rooms up front before taking
rooms.
After being made to wait in the hall way after a trip from Hawkesbay
as the lady/ manager disputed me wanting to pay via bank transfer and not accepting
cheque or any other payment.
I was happy to pay by bank transfer however wanted to have some time to at least
unpack our car.

Overall it's a lovely hotel and the service from many of the Staff was delightful however
the manager may need to take notes from their staff and the way they treat people.

Big ups to the awesome Hotel Servers.

  • Stayed: October 2010, traveled on business
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1  Thank tanz86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2010

I stay here quite often when in Tauranga . The location is fine a wee bit out of town about a 10 minute walk . The restaurant is great I have eaten here many times and always enjoy . I often have lunch here with clients and i am always very impressed as are they
If i have one issue its that the rooms at the rear ie those not facing the water are at best average.
I wont stay if this all they have as they face a rail track which can be noisy
The rooms are always clean . The service at reception can be a bit up and down but the restaurant makes up for it
I guess the balcony are a bit small but the view is great mostly .
Reading one review they mentioned that a fire alarm went off Funny but also happened to me at 3.30 one night as well I am sure this is not a regular occurrence but well worth mentioning as standing outside in your dressing gown at 3.30 am is not recommended
parking has always be fine for me maybe because i am there week days ?

  • Stayed: April 2010, traveled on business
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1  Thank raglantripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2010

The room was lovely and clean with a good outlook, lovely resturant and good location to town only a short walk.

  • Stayed: May 2010, traveled as a couple
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Thank sightseereer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2010

Found ...a beautiful hotel for a quick getaway from Auckland, never knew Tauranga had a proper international hotel in her midst, it has always been motels and so very hard to judge what you get from them : )...

Great down to earth staff , never to busy for all those silly questions I had but what a beautiful breakfast area..with water views sun shunning thru, actual food was great too!

Will be back -found my getaway and only 2 hours away

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1  Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2010

We had a wonderful stay at this hotel, the staff so friendly and couldnt do enough for us, so clean and lovely with an inviting atmosphere, love the lobby sitting area. Had dinner and breakfast in the restaurant which sits out on the water, such gorgeous food and great wait staff. So impressed, would recommend to everyone.

  • Stayed: May 2010, traveled as a couple
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1  Thank kiwikiwiauckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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