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“Great hotel but disappointed with the supposed "king" bed.”
Review of Hotel on Devonport

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Hotel on Devonport
Ranked #3 of 57 Hotels in Tauranga
Certificate of Excellence
Sydney, Australia
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Great hotel but disappointed with the supposed "king" bed.”
Reviewed December 5, 2011

I picked this hotel based on the many reviews I had read on trip advisor and for the main part agree with most of the comments. Clean, reasonable sized rooms really comfortably fitted out with some really nice extra touches. However, the bed was a big disappointment. Our king size bed was in fact two singles pushed together. No ability to snuggle with my partner not without a big uncomfortable ridge in your back or side. If you are booking in for a romantic getaway you might want to double check on this detail. The only other issue we had was after waiting 45 mins for our welcome drink we gave up and went out to dinner. If this is part of the service offered it needs to also be timely. Otherwise a good stay - just marred by the inappropriate bed.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MiniMooToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
viness, Manager at Hotel on Devonport, responded to this review, December 12, 2011
Thank you for your comments regarding your stay at Hotel on Devonport. We were so pleased to hear you enjoyed your stay but were upset to hear of the problems you encountered with the bed.

Most hotels, including ours, use “split king” beds. These are versatile beds that enable us to change the bed configuration from a king to twin beds or vice versa depending on our guests requirements.

The split king beds are joined together at the base and mattress and an overlay is placed on the seam to ensure the join is not detectable by our guests. Unfortunately it appears this overlay did not work correctly and for that we are sincerely sorry. We believe providing a comfortable bed is a cornerstone of any hotel so please be assured we do take this very seriously and have double checked all overlays over the past few days to ensure they are setup correctly.

Please accept our apologies and we hope we will have the opportunity to welcome you back to the hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Smithton, Australia
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 29, 2011

Everything about this hotel is pleasant and charming. From the moment we were welcomed by staff to the welcome drinks to the best places to eat to the directions to mount maunganui to the lovely room to the bed that was super comfy to the sad time we had to checkout. Hotel on Devonport is a perfect place to stay while in the Tauranga area and the location is perfect.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IronmanFluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitianga, New Zealand
Level Contributor
127 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 28, 2011

Spend a luxurious weekend away or just an overnight getaway with your partner. This hotel is tucked in the middle of Tauranga's CBD so you can walk everywhere and enjoy the city. The service is decadent and the rooms are modern and clean. We have spent many weekends at this hotel in the past and although it is only 2.5 hours from our home it feels like a holiday. Upon arrival you are treated with a complimentary beverage and snack, beautiful fresh robes in your room and options for Dinner and Breakfast. We usually go during off season in the Winter months when the weather is not so great on the outside and a bit of small city is just what you need as a pick me up. The telephone number is......... 0800 F A B U L O U S and it certainly is all of that.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dive_revive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 24, 2011

Stayed here for two weeks on Business trip. Very comfortable, very clean, boutique style, everything a modern hotel should be. Take note all other hotels around - stay here and find out how it should be done
Thank you to all the staff and the management

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripTripper66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 5, 2011

We stayed at the hotel last weekend, and it was just perfect. It was our wedding weekend so my bridesmaids and I stayed 'wedding eve' and my new husband and I stayed the following night. What a wonderful place to stay. The rooms are so clean and lovely and the decor is modern and functional. They also decorated the room and made our stay very enjoyable. And the BEST thing about the place is the staff. Always ready to assist and they were just brilliant. Thank you so much.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mclarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 27, 2011

Checked in on 14th Sept 2011. Greeted with a warm smile from Ms Micaela. Gave us a high floor room with harbour view upon request. Room spotless. Close proximity to Harbourside Seafood Restaurant (on foot less than 5 mins). Excellent secured Parking facilities. Will not hesitate to stay there again if I visit NZD again.

Room Tip: Always ask for high floor harbour view in your reservations
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisatan188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new zealand
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 21, 2011

Great Location, friendly and helpful staff, rooms clean and equipped to a high standard, secure garage parking, The Tauranga Club on the 5th floor was very good, great views, and good food, which was not overpriced, a great place to stay for a long weekend or longer.Very hard to fault. Will certain return.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwifarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel on Devonport

Property: Hotel on Devonport
Address: 72 Devonport Road, Tauranga 3110, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tauranga
#2 Family Hotel in Tauranga
#2 Business Hotel in Tauranga
#2 Luxury Hotel in Tauranga
#4 Best Value Hotel in Tauranga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel on Devonport 4*
Number of rooms: 42
Official Description (provided by the hotel):
Located in downtown Tauranga, Hotel on Devonport offers a modern boutique style property with an emphasis on style, service and comfort. Stay connected with your office or loved ones with free high speed Wi-Fi in every room or relax with a choice of over 60 Sky TV channels. Choose from 5 room types with balconies and views of either the city or harbour. ... more   less 
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Also Known As:
On Devonport Hotel

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