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“Not what i expected”
Review of Brooklyn Patio

Brooklyn Patio
Ranked #54 of 468 Restaurants in Tauranga
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed January 21, 2020

Service poor and slow 1 hour for drinks to arrive. Yes we did get water immediately. Pizza toppings almost non existent, outside tables covered in bird poo not good enough

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RohanM849, Owner at Brooklyn Patio, responded to this reviewResponded January 22, 2020

Hi Jan S

Thanks for your feedback.



Cheers
Rohan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 - 6 of 204 reviews

Reviewed January 18, 2020

Date of incident: 18/01/2020
I had rung and booked a table for my best friends hens party and informed them that that was the occasion and also informed them that we would only be there for drinks and not food which they were absolutely fine with due to us consuming food all throughout the day.
On arrival the staff were extremely rude, and whilst waiting for our first round of drinks to arrive the manager said we would have to leave if we were not buying food.
I was shocked by this comment and told him that his staff member said it was fine over the phone when I had booked the table a couple weeks earlier.
Because of this we left after our first round of drinks and when I asked a staff member where that same manager was so I could speak to him he was not there. We then shortly after leaving walked past another bar and saw that manager getting on the piss with a couple of mates.
Apparently this manager of theirs has had multiple complaints and was informed by the lovely staff member who was a kind young female that because of this she would be taking it straight to the owner.
Absolutely disgusting behaviour and they lost out on a few hundred dollars from us that night.
We were there to celebrate my friend getting married and we were outside on the deck away from everyone and we kept to ourselves and caused no disturbance.
We left and went a few places down the street where we were happily welcomed.
Will not be returning to this place and I will be spreading the message as I am local because of the negative effect it had on our night.

Date of visit: January 2020
2  Thank shyniesed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RohanM849, Owner at Brooklyn Patio, responded to this reviewResponded 4 weeks ago

Hi Shyniess

Unfortunately quite a lot of information has been left out from this review. The reason you and your friends were asked to leave was due to you being intoxicated when you arrived. The manager noticed 4 girls stumbling up the stairs on arrival therefore refused service according to the Liquor Act 2012.

We also had 2 tables leave after your arrival due the the noise you were making. The tables that left mentioned to us that they were going to stay for dessert but decided not to as they felt uncomfortable.

On top of this you played loud music on your phones and tried to engage in drinking games.

At Brooklyn we often have hens parties and large group gatherings and have not has issues in the past.

Before writing a review please ensure to explain the entire story for your readers.


Regards

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Reviewed January 15, 2020 via mobile

After months of saying we should try this place, we finally did and were not disappointed! The food was all fantastic, especially the fresh fish ceviche. The staff were great and the views from upstairs are sure to impress. We're already planning our next visit here! Thanks Brooklyn Patio team!

Date of visit: January 2020
Thank 143adeled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RohanM849, Owner at Brooklyn Patio, responded to this reviewResponded January 16, 2020

Thanks 143adeled for the great review. The balcony has been very popular with the beautiful weather! We're so glad you enjoyed.

Look forward to seeing you again!




Cheers
Rohan

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Reviewed January 12, 2020

Nice lunch here and cheerful service. My spring rolls were really tasty and the rest of our party said their food was good too. Reasonably priced for a quick meal on a sunny day.

Date of visit: December 2019
    • Value
    • Service
    • Food
Thank Grumpybrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2020

The balcony looks directly over Tauranga harbor. We shared three small plates that were very tasty as well as being good sized portions. Great selection of drinks as well make this a perfect location for a meal or simply soaking up the view with a quiet drink.

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank 235Samantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RohanM849, Owner at Brooklyn Patio, responded to this reviewResponded January 10, 2020

Hi 235Samantha for the great review.



Cheers
Rohan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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