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“Our stay could only be described as terrible” 1 of 5 bubbles
Review of Hotel Armitage

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Hotel Armitage
Ranked #26 of 57 Hotels in Tauranga
Melbourne, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Our stay could only be described as terrible”
1 of 5 bubbles Reviewed November 22, 2013 via mobile

We chose to stay at the Hotel Armitage because we believed it was well placed in the centre of Tauranga and we thought it may hold some charm. We were terribly wrong.

The biggest issue we had was that the hotel was in the process of having roof repairs done. It would seem to be common sense that if there were roof repairs being completed, with labourers walking all day and hammering, as well as playing loud music - that you wouldn't put guests on the top floor, directly underneath the repairs?
NOT AT THE ARMITAGE. The room was simple and clean, but very outdated - but being woken up to hammering, loud music, and the sound of corrugated iron being tossed off the roof into a skip 3 storeys down at 6:55am is not conducive to a relaxing holiday.

Worst of all the staff didn't even seem to know or care. When we advised the front desk, all they said said was "oh, we apologise for that". Nothing further said. We just cannot understand why you would place guests in rooms below the repairs??

The disregard the Hotel Armitage shows for guests is just terrible. We will never stay here again. Customer service and standards compared to other places we stayed on our journey up the north island were so much better than what we received here.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Durban61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
    74
    106
    60
    34
    18
See reviews for
68
94
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61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed November 11, 2013

Stayed on a Grab One deal for two nights and were very pleasantly surprised at the standard of facilities and particularly service from all the staff. Although the premises are a little dated a refurbishment programme is underway and our room had new bathroom and very comfy beds. Very convenient location to the city centre. Free parking. Very competitively priced for all services. Reception staff in particular were top class. No opportunity to try out the pools. No children with us so unable to comment on kids activities.

Room Tip: Efficient reception staff will advise on the best room for your needs.
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  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, November 14, 2013
Thank you for your lovely review. We are so glad that you enjoyed your time here with us, and all that our hotel has to offer. Thank you for the comments about our Reception staff, we work hard to make sure all our guests feel so welcome. We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

clean, tidy and inviting. too cold to use the large pool,but the spa was nice.a little extra water would of been good abit low. didnt notice any road noise.and let us have late check out.nice and friendly staff.really handy to town

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank waves2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, November 14, 2013
Thank you for taking the time to post your review. We are glad that you enjoyed your stay with us, and that our staff looked after you well. We look forward to welcoming you back in warmer weather, so that you get the chance to use our pool!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

Friendly, efficient service. The rooms are clean and everything we needed was at hand. We had a lovely continental breakfast. Really enjoyed the stay and will recommend the hotel to visitors. We did not use the pool since it was cold and rainy.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carinv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, October 30, 2013
Thank you for taking the time to post your lovely review. We are so glad that you enjoyed your time with us, and found both the facilities and the service up to standard. We look forward to welcoming you back to the Hotel Armitage, maybe in warmer, sunnier weather, so you can use our pool!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

We have stayed here twice now and thoroughly enjoyed our stay, The room s are exceptionally clean and well appointed, there was nothing we required that wasn't at hand, the only thing less than wonderful was the bed, we found it a little too firm. To be fair though we are accustomed to a softer mattress. The staff are extremely helpful and friendly and possess very good knowledge of Tauranga and its events and attractions. I have saved the best for last, the restaurant...I have dined at some pretty exclusive restaurant over the years and I cannot recall any that served better food. If you are looking for a clean, comfortable room at a reasonable price and an excellent meal you have to give this place a try. We will definitely be back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, October 30, 2013
Thank you for your wonderful review. We are so glad you chose the Hotel Armitage for your anniversary, and that our staff were able to make it such a memorable occasion. We are extremely pleased that you enjoyed your meal in our restaurant. We have been working hard on this area and are glad you found your meal to be of such good quality. We look forward to welcoming you back again the next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed September 19, 2013

we arrived late but all was ready for us,excellent staff interaction. Great all round. This is our tenth annual trip and we have always stayed here. There have been improvements over these years and We and I will be returning again next year.Good food drinks available excellent food both room service and restaurant. Good to see kids and families enjoying pool and spa. Great all round thanks guys. Aroha Mai MRFC prezzies

Room Tip: Always ask staff for assistance and they are well up to that. All rooms in hotel are first rate. Da...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, November 14, 2013
Thank you so much for your review. We love having your group come and stay with us each year! Thank you for your kind comments regarding our staff, we work hard to provide a friendly, efficient and professional service. We look forward to seeing you all next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whakatane, Bay of Plenty, New Zealand
1 review
4 of 5 bubbles Reviewed September 9, 2013

we had a lovely time at the armitage very neat room plenty of room in it excellent meal in the restaurant there made very welcome and the staff were great the restaurant looked over the pool and spa area which was very nice looking out during breakfast.

Room Tip: rooms on the western side overlooking the car park are quiter
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Armitage, Manager at Hotel Armitage, responded to this review, November 14, 2013
Thank you for posting your review. We are so happy that you enjoyed your meal in our hotel restaurant. We have worked hard to improve our offering in this area and are so glad that it was to your satisfaction. We look forward to welcoming you again the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Armitage

Property: Hotel Armitage
Address: 9 Willow Street, Tauranga 3110, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Tauranga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Armitage 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Nestled conveniently in the heart of Tauranga's CBD, your ideal inner city accommodation. The Hotel Armitage and Conference Centre is located only a 3-minute walk from the hustle and bustle of the main center in Tauranga. You'll find Tauranga's vibrant nightlife and great shopping at your doorstep and of course Mount Maunganui with its renown white sandy beaches is only a short leisurely drive away. The Hotel Armitage and Conference Centre is a charming 3.5 star Qualmark rated, 24 hour service hotel offering the discerning traveller comfortable and spacious hotel accommodation. Enjoy complimentary Wi-Fi and car parking* to make your stay feel like a home away from home. The Poolside Restaurant situated on the ground floor offers an international fare of tastes and flavours using the Bay of Plenty's abundant 'fruit bowl" as some of its core ingredients. Other facilities in the hotel include the Clipper Lounge Bar with a grand piano and a pool table for socialising. The swimming pool and outdoor area is a fantastic place for relaxation. Swim a few laps in the large pool, soak in the spa pool and find a nice lounger to recline on with a cool drink. The Hotel Armitage and Conference Centre is a great venue for your next Tauranga conference or event with five function rooms to choose from each with different points of difference. Our professional and friendly conference team are happy to assist you with making your event a success. Send us an enquiry about our competitive rates ... more   less 
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Also Known As:
Armitage Hotel Tauranga

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