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“Amazing customer service”

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ASURE Macy's Motor Inn
Ranked #17 of 57 Hotels in Tauranga
Certificate of Excellence
Reviewed April 3, 2014

Only stayed one night but Athol and Lorraine could not be more helpful, including helping me with my onward journey. the apartment was also excellent with plenty of space, extremely clean and with everything I needed.

  • Stayed: March 2014, traveled solo
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1  Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded April 4, 2014

Hi Mike, Thanks for staying with us and for your positive comments about your experience at Macy's. Glad you found the room comfortable, that it had everything you needed and that it was extremely clean - I will mention this to our housekeeping staff as it just re-inforces what we know already, guests love clean rooms. We try to have realistic prices, clean rooms and be friendly with all our visitors. This simple formula seems to bring us lots of repeat guests so we hope to be able to host you again at some future stage. Tauranga is a great spot to stay and treat as a base to explore the Bay of Plenty region. Tauranga's main beach at Mount Maunganui just got voted New Zealands best beach by International visitors on Trip Advisor. Ciao for now. kind regards, Athol & Lorraine

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64 - 70 of 236 reviews

Reviewed March 31, 2014

Home away from home. Athol and Lorraine were amazing. We booked 4 nights in a studio unit and without having to ask we were upgraded at no extra cost to a much bigger apartment which made our holiday. The unit was absolutely spotless and having a kitchen was great as we could prepare the odd dinner if we didn't feel like eating out every night. Our hosts were happy to suggest various day trips for us, which was great, being our first trip to the area. Would be very happy to recommend this place to anyone visiting Tauranga. Thanks again guys, from Gideon and Myra.

  • Stayed: February 2014, traveled as a couple
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1  Thank Mygid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded April 2, 2014

Hi Gideon & Myra, So glad you enjoyed your stay in Tauranga and at Macy's Motor Inn. Will pass on your comments to the very dedicated housekeeping team about the spotless rooms. We do appreciate the staff and it is great when guests recognize the efforts they go to, to ensure they leave every room as clean as it can possibly be. Glad you enjoyed the upgrade, when we are not so full as we were that night it is a pleasure to do for guests, not always possible though. Glad you enjoyed the restaurants and bundle of activities that Tauranga has to offer with it's beaches, hot pools, walks and restaurants it makes a great hub from which to explore the region. We hope to see you back again sometime, kind regards, Athol & Lorraine.

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Reviewed March 20, 2014

I've been fortunate enough to stay here on a regular basis, and find the rooms and atmosphere just spot on. Large comfortable beds, excellent facilities in the rooms should I need to rustle up a feast or kick back and relax in the spa bath. Athol & Lorraine are welcoming and gracious hosts, and no request has been an issue. Still my pick of accomodation in Tauranga.

Stayed: March 2014, traveled on business
Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded April 2, 2014

Hi Howard, Thanks for your positive comments about your stay(s) at our motel. The studio units do remain the most popular rooms. Like you I think the other repeat guests love the in-room spa baths. We do appreciate your input and the acknowledgement that we go the extra mile to ensure you have a good stay. We are passionate about Tauranga and the Bay of Plenty and do our best to ensure that you have the best stay when you are with us. We look forward to seeing you again soon, kind regards, Athol & Lorraine

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Reviewed March 13, 2014

Two of us were travelling. We had a spa and a separate shower in the room. Also a small kitchenette, with everything you need, is there. Everything was very clean. We felt almost like home straight away, since we got such a warm welcome. I would recommend the place for couples visiting Tauranga.

  • Stayed: March 2014
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Thank Eveline1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded March 14, 2014

Hi Eveline, Thank you for your kind words about your stay with us. Glad you enjoyed the in-room spa bath. Glad you found the rooms clean and that it felt like home for you. It is always appreciated when customers recognize the extra effort our staff put in to make sure the rooms are spotless. We hope to host you again in Tauranga sometime in the near future.
kind regards, Athol & Lorraine

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Reviewed March 8, 2014

Our Pipe Band has stayed at Macy's on 2 occasions now and the service and facilities on both trips have exceeded our expectations. Athol and his team are caring, friendly and more than happy to assist with any request. The cleaning ladies are extremely friendly, helpful and efficient. The units are well appointed, with modern amenities getting all day sun! The conference room is also a great resource - shame we didn't bring our togs for a dip in the inground pool! We would highly recommend Macy's as the place to stay when in Tauranga. Well done Macy's!!!

Steve Leigh and the City of Hastings Pipe Band

  • Stayed: March 2014, traveled on business
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Thank steve l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded March 10, 2014

Hi Steve, Thanks for your kind comments about your recent stay at Macy's. We had the privilege of hosting you in 2013 as well and it is a privilege for us when guests return because they enjoyed the first stay so much. It is helpful having the conference centre so that when groups like yours get hosted that the ground floor conference room can act as a meeting or storage area for all your kit. Nice to know you found our housekeeping staff helpful and friendly, that is so important when hosting guests. Glad you had great weather this year for the competition, we wish you successful preparation for next year and a chance in the finals. We look forward to hosting you again, kind regards, Athol & Lorraine

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Reviewed March 3, 2014

Athol was really helpful when we checked in and pointed out some great places to have breakfast and dinner as well as pointing out some cool places to sightsee.

The rooms are great if you are planning on staying in Tauranga for a few days as they come with kitchens so you can easily make your own food. The room we stayed in was spotless and was cleaned every day that we were there.

Definitely recommend staying here!

  • Stayed: February 2014, traveled with friends
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Thank Ayartee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded March 4, 2014

Hi Ayartee, Thanks for your "Five Star" rating of our motel and facilities. We are so grateful when guests show their appreciation for the little extra things and input we give whether it's the rooms or it is just about tips on some aspect of local life and activities. I will tell the staff that you found the rooms spotless as it is always an encouragement to them to hear that from guests. Our staff are wonderful and we totally trust them to do the best with each room every day. We do hope we get the privilege of hosting you again at some future date. There are some great special events weekends you could consider - one is the Annual Airshow in January and at Easter each year we host the National Jazz Festival in Tauranga which has amazing local and international artists every year. Did you know it is one of or 4 of the oldest annual Jazz festivals in the world and has operated since 1963 ? Hope to host you again soon, regards, Athol & Lorraine.

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Reviewed March 2, 2014

We were met by Athol when we checked in and found him to be extremely helpful. He was full of interesting facts and information to help us make the most of our stay. Cozy room and good location. So far Tauranga is our favourite town in NZ - and for a convenient place to stay we would recommend Macys.

Room Tip: Some rooms are upstairs and there is no lift, so if you have a back problem, check it out.
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  • Stayed: February 2014, traveled as a couple
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Thank Trangmard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athol P, Owner at ASURE Macy's Motor Inn, responded to this reviewResponded March 4, 2014

Hi - Thanks that you though we are "The place to stay" in Tauranga. Glad you found our tips and advice on things to see and do and restaurants was helpful. Lorraine and I are passionate about our region, the Bay of Plenty. There is quite consistent weather and best hottest and driest months to visit are without doubt January, February and March. We hope you make another trip to NZ and we would love to see you come back to take in some more of the features of Tauranga - lots to do whether it's action, cultural or just to relax on the beaches and do the local forest walks. Thanks for your kind words, Lorraine and Athol.

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Additional Information about ASURE Macy's Motor Inn

Address: 96 Edgecumbe Road | cnr 11th Avenue, Tauranga 3144, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 57 Hotels in Tauranga
Price Range: $91 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ASURE Macy's Motor Inn 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
19 comfortable units in total, 10 Studio units, 9 x One bedroom units, 2 spacious two bedroom units, 2 Access units. All units have 32" hi-res LCD TV, SKY (9 channels, Freeview, DVD's avail. Double or single spa baths in all units. Limited Free wi-fi available. Swimming pool and BBQ facilities. less than 10 minutes drive to natural thermal hot pools,NZ's best beach(Trip Advisor). ... more   less 
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