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“The high ratings are a bit of a puzzle”

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ASURE Macy's Motor Inn
Ranked #15 of 57 Hotels in Tauranga
Auckland Region, New Zealand
Level Contributor
163 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“The high ratings are a bit of a puzzle”
3 of 5 bubbles Reviewed June 2, 2011

I stayed here for one night after a business day in Tauranga - based mostly on the high ratings in TripAdvisor. I stayed in a ground floor studio unit. As a regular Tauranga visitor - business and holiday - my overall impression is that there are quite a few higher standard motels in Tauranga so the #1 rating is a bit of a mystery.

Good flat screen TV and free wireless internet access - always a good idea. Breakfast prices very modest.

The motel decor is somewhat dated but , as many reviews have said, all very clean, tidy and functional if a bit on the small side - perhaps this is just the unit I had. Average level of quietness from traffic but the noise of shower and toilet flushings from the unit upstairs was somewhat disturbing. The bathroom ventilation fan was very noisy and eventually gave up the ghost and was a likely cause of failure of the whole power supply!

As for most motels like this, parking is outside the units...it might get a bit crowded if the motel was booked out.

As other reviewers have mentioned the hosts were friendly and offered a credit against the power failure which was apparently easily fixed.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank PatchNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, June 3, 2011
Hi there, Lorraine let me know after you left that your lights in the unit had tripped. I immediately went to the main switchboard and reset the earth leakage for your unit which on inspection had tripped - it took all of 60 seconds. In the unit I found the light above the desk was not burning and on taking that out found that it had shorted across the neck of the globe. I will bin about one third of a box of these same globes this morning. My first reaction weeks ago was to do that as this particular set of globes which have done this a number of times. If I had followed my first instinct to bin these a week ago your stay at Macy's would not have been spoiled. As a paying guest you have every right to be taken care of and I wish you had just given me a shout whatever the time and I would have taken 30 seconds to reset the distribution board and a minute or two to replace your globe. I take your comment on the noisy ventilation fan and will replace it from new fan's that we have in store for replacement as these fans do age. We do hope you will let us make it up to you on your next visit to Tauranga with a free breakfast to make up for the inconvenience of your recent stay. I am pleased that you found the motel clean, the price of our breakfast modest and good value. We are here to provide you with good hospitality and I wish you had given me the chance to do that by changing your globe and reseting the earth leakage for your unit the minute it happened , I would have done it with a smile and an apology whether at 9:00pm (as it did) or 1:00am. We look forward to the priviledge of hosting you at some future date.
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231 reviews from our community

Traveler rating
    152
    62
    11
    4
    2
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Northants
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 23, 2011

The hosts of this Motel could not have been more helpful, providing information on local restaurants and resolving a small internet access problem immediately.

The room was clean and tidy with parking right outside the patio door. We had two rooms with a proper single bed in the main lounge/diner/kitchenette. There was also a bed settee which we didn't need, but this room would have been ideal for families.

A short drive to downtown, but lots of restaurants nearby.

The owner gave us great advice about climbing Mt Maunganui, which had fantastic views and was well worth the effort.

The owner also told us to go on the Skyline Luge at Rotarua, which we did and we thoroughly enjoyed it.

We would definitely recommend staying here, we couldn't have had a warmer welcome from such friendly and helpful hosts and it is a great base for families.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ennl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi ennl,
wow - 2 years since you were at Macy's Motor Inn. Many thanks for your review at the time. It was these positive reviews which put us up as No 1 on trip advisor where we stayed for well over the first year. So glad you felt we were friendly, helpful and gave you good advice on activities and restaurants. I love the luge in Rotorua and even for my 66yrs of age that is the first thing I go and do when in Rotorua. We have a new restaurant just 30 seconds walk away from the motel. We have access now to mountain bikes for cycling around Tauranga and the Mount and kayaks available on the inner harbour for free. We trsut you are well and that we can get a chyuance to host you again at some future stage. kind regards, Athol & Lorraine
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Whakatane, New Zealand
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 14, 2011

This was one of the cleanest Motels we have stayed in...The Spa bath was the best. Up to date Motel and close to the city...Had a great time and will return...The owner was very friendly and went out of his way for us...AAAA

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wayns1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi Wayns, thanks so much for your positive review on our studio units with the in-room double spa bath. These are popular with both our corporate and leisure travellers. As always these comments have been fed through to our staff when the review was made and the staff are always happy to know their hard work has been recognised and appreciated.. We look forward to hsoting you again whenever you come back to Tauranga. You would know we had a wonderful summer season and it looks like this year we will have a cold winter with the early snows already falling. On days like that we are just 8 minutes drive away from the Fernland Spa which has a wonderful natural hot thermal mineral pools that are open daily from early till 10pm. kind regards, Athol & Lorraine
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Perth, Australia
2 reviews
5 of 5 bubbles Reviewed May 10, 2011

Staff at this hotel are excellent - go over and above. The rooms are lovely and the spa is great. Great location to the city. Can walk to mcdonalds aswell - only 2 minutes!!! They do breakie aswell. Room was very clean and bed comfy. I would definately say stay at this hotel - we ended up popping by 3 times during our trip and stayed here, so it must be good!!!

Room Tip: All rooms are great by the looks of things
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erika2011043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi Erika, thanks so much for your positive response from when you stayed with us. Two years ago and my hasn't it just flown past. Amazing how time flies when you are having fun. I am just catching up on all my outstanding reviews from all the wonderful guests who posted such positive comments after staying with us. The team of staff at Macy's have done us proud by keeping the rooms spotless, being friendly with guests and supporting each other through the busy times we have had. We now have mountain bikes available to guests and we have access to free kayaks down on the inner harbour which can be used anytime provided they are available. When are we going to be able to host you again at Macy's Motor Inn, we look forward to that privilege.
kind regards
Athol & Lorraine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Sydney, Australia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 6, 2011

This is a fantastic place to stay for both business and pleasure. Great service with commendable attention to the little things. Also an extremely comfortable bed. Will be staying there in future for all my Tauranga travels.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cntbrysarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi cntrbrysarah, Finally we get around to answering your review. We are so grateful that those first reviews two years ago put us on the top of the list "No 1 " out of 50 hotels in the Bay of Plenty. We owe the success and popularity in part to guests like you who took the time to say how much you enjoyed your stay with us. I have thanked my staff many times for all the positive input we get from guests who acknowledge how clean the rooms are or how friendly the staff were or just how you liked your stay with us. We hope we will enjoy the privilege of hosting you again this coming season. There is a new restaurant opening shortly that is just 30 seconds walk away from the motel, kind regards, Athol & Lorraine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 5, 2011

I stayed there with my husband and baby for two nights during a business trip. I really enjoyed the studio, which was spacious, clean, and bright, and specially the in-room spa, it was awesome! Amenities, kitchen utsensils, towels and pretty much everything else in the room was good quality, appointed with taste, and greatly appreciated. I was a bit concerned that our unit being on the side of the road would be noisy but it was pretty much OK specially at night. We would definitely recommend Macy's if you are staying at Tauranga! Great friendly service, a real home away from home.

Room Tip: Away from road
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  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZeWiDa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi ZeWiDa, Thanks for your complimentary review about how you enjoyed your stay with us. You helped to put us "on the map" with Trip Advisor when we started, we did so appreciate that. Glad to found the room to be spacious, clean, bright and that you felt we looked after you while you stayed with us. We have such a committed team who service the rooms that are very proud of what they do and it is fantastic when guests recognize the effort they put into ensuring the rooms are clean and well serviced while you stay with us. If your husband is ever back on business we would appreciate the privilege of hosting you once more. We have had such a great summer this year five months of great sunshine, no rain and lots of visitors to sunny Tauranga. kind regards
Athol & Lorraine
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Madrid, Spain
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

The motel was very well-located, near everything, but on a quiet street. The rooms were large and comfortably furnished, with nice flat-screen tvs with many channels. The beds were comfortable, and the spa tub was great.

There were electric blankets for heat, and a small built-in heater in the living room area. It was a bit chilly one night during our stay in the bedroom.

The kitchen had an adequate selection of cookware, but it was very tiny, and when we actually used it for cooking a meal in the evening we found it was a bit cramped and not well-lit.

The wireless internet was excellent, as was the cleaning of the rooms. A fine place.

www.riderbymyside.com

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riderbymyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldboki, Owner at ASURE Macy's Motor Inn, responded to this review, May 30, 2013
Hi riderbymyside - Spain, Finally I am trying to catch up on old reviews (May 2011) . No excuses but we have always been so busy and then if a review gets left, it is then overlooked by other daily committments. Yours was one of the positive reviews that helped keep us at No 1 spot for nearly two years. We do appreciate your comments on the cleanliness of the room as we have dedicated staff who take their jobs seriously and I have passed on your comments to them in the past. They are motivated even more when they know guests recognize their efforts to keep the rooms in top condition and clean. We have also had the privilege of travelling to your country - love Mijas Costa and Torremellinos. We hope if you come to NZ again that we will get the chance to host you, kind regards, Athol & Lorraine.
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Additional Information about ASURE Macy's Motor Inn

Property: ASURE Macy's Motor Inn
Address: 96 Edgecumbe Road | cnr 11th Avenue, Tauranga 3144, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 57 Hotels in Tauranga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — ASURE Macy's Motor Inn 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
19 comfortable units in total, 10 Studio units, 9 x One bedroom units, 2 spacious two bedroom units, 2 Access units. All units have 32" hi-res LCD TV, SKY (9 channels, Freeview, DVD's avail. Double or single spa baths in all units. Limited Free wi-fi available. Swimming pool and BBQ facilities. less than 10 minutes drive to natural thermal hot pools,NZ's best beach(Trip Advisor). ... more   less 
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