We stayed over Christmas/New Year 2011/20112. The accommodation itself was great - well kept, new-ish and facilities were good. Price was also fair given the busy Christmas period. However our experience was significantly affected when we caused some damage and the owners were hugely unreasonable, demanding more money from us than it would have cost to repair the damage.
It all started when a pot overheated on the stove and in a panic, I put the hot pot on the (nylon) carpet, which melted the surface. I immediately told the owners and offered to pay the insurance excess for the damage. The owners were rightly upset - but they then demanded that in addition to paying the excess, we should also pay two nights accommodation to get the carpet repaired (they said the apartment would be out of action for 2 full days). ie we should pay $750, not $250.
We disputed that (afterall, replacing carpet would be a straightforward job, especially given the join of the carpet was nearby so it would only require replacing that part of the carpet not the entire room, and even if they were replacing it all, it would only take half a day at the very most). We also pointed out that their insurance would cover the cost of the repairs, including the cost of the room being unavailable).
When we refused to pay more than the $250 excess the owners threatened to charge our credit card for $700. They then took us to the Small Claims Court to obtain more money - refusing in essence to use their insurance to cover the costs. We finally resolved it nearly 7 months later by calling our insurance provider, AMI, who told us it was covered under our policy and they paid it for us.
Buyer beware with Ascot Motor Inn!
- Official Description (provided by the hotel):
- Our Spacious modern motel complex is situated close to the town centre and lake edge, yet in a quiet location. We offer 15 Large Cosy, warm units to suit all requirements - Corporate personnel welcome! Choices available - 2 Bedroom Apartment type family units. 1 Bedroom Executive units Queen Studio Spa Bath units, Standard Queen Studio units, plus lovely accessible Queen Studios. Some Units have additional Beds - all have very cosy bedding including electric blankets for the cooler Taupo nights. Enjoy mountain and lake vistas or relax in a private courtyard. Free on site parking 51+ Guest Select SKY TV & FREE WIFI to all units Stay 9 Nights at an ASURE Property & get $100.00 off your 10th Night Come & Enjoy a Stay at ASURE Ascot Motor Inn - Taupo 'Hospitality at its best' ... more less
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