We stayed here for 2 nights. the accommodation was really good but the STAFF IS NOT HELPFUL.
I booked for an standard room and they allocate me the Disable room and when i asked they said that its the last room,. when on the next day i asked them to extend my stay then the receptionist telling me book online even when i am standing in front of her.
It didn't finish there now how she talk to the manager and agree to give me the same price that i have booked. I asked her do you have any other room available and she replied yes we do :), i was happy to hear that and i asked her if i can change my room as the existing room is Disable room and i stayed there last night as it was the only room available but now you have room so i can change my room.
NOW the really disappointing thing i ever heard, The receptionist lady replied as you paying the same amount as last night you can only stay in the disable room,,, we cant change your room even we have rooms available and the reason that we need to clean your room...I think even backpacker have better receptionist then them, She was just, Rude and don't know what customer service mean.
i would never suggest to stay here. better stay somewhere else as you have lot of places to stay.
They charge the credit card even you already paid for the accommodation by EFTOS and when i ask them that when i will get my money back in my Credit card and she said in 1 day.
It took 2 week for me to get my money.. if you don't know what to tell your customer then at least don't Lie.
- Official Description (provided by the hotel):
- Suncourt Hotel and Conference Centre takes pride of place on the beautiful shores of Lake Taupo, Qualmark rated 4 star, with magnificent uninterrupted views of stunning Lake Taupo, and Tongariro National Park. Enjoy a leisurely 3 minute stroll to the CBD boutique shopping & nightlife. With 52 accommodation rooms on offer, varying from lake studios to 2 and 3 bedroom self-contained units, you will enjoy spacious yet affordable accommodation. Suncourt is the perfect location for families, business travelers and corporate groups. Experience a conference, function or wedding at our fabulous four-room conference venue and on-site restaurant The Mousetrap. ... more less
- Reservation Options:
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- Also Known As:
- Suncourt Hotel And Conference Centre