We only stayed one night, but Pat and Russ were very welcoming and looked after our every need. They were keen to make recommendations of things to do, and stuff to see in Taupo. The room we had had great views out over the lake (the house is part way up a hill, so you can see above the other houses) from the large window. Room was immaculatly clean and had everything we needed, including fridge, drinks and cake! Breakfast was all prepared freshly and very tasty. Another highlight is the naturally heated hot tub in the garden which is available to use whenever and extra towels and robes are provided. A must stay in taupo!