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Voyager Apartments Taupo
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Reviews (102)
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All reviewstwo bedroom apartmentdishwasher and washing machinethe kitchentoilet and showernice apartmentspa bathgreat bedshared bathroomwithin easy walking distanceheated poolsitting roomelectric blanketsbeds were comfortablelaundry facilitiesa wonderful staylounge arealake view
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66 - 71 of 102 reviews
Reviewed May 27, 2013

I had booked into their sister property Courntey Motel next door. They had turned on the heater so it was nice and toasty to arrive but, the room wasn't appropriate for what we needed. I called to ask if there was another room and front desk said no. Then 5 minutes later I got a call back asking exactly what wasn't right and what we needed and she moved us to Quest - at an additional cost but a very acceptable additional cost considered the upgrade.

Besides the great location, the rooms are generously sized has all the special bits for a self contained, clean and again, that super friendly service. I watched as they not only took special care of our needs but other guests all checking in at 5pm on a Friday night.

Their rooms are great but we won't be staying any place else in Taupo iin the future because of the care shown by the managers.

  • Stayed: May 2013, traveled on business
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2  Thank Always0naplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Voyager Apartments Taupo, responded to this reviewResponded June 1, 2013

Thanks for taking the time to provide you review, your feedback is extremely important to us. I am thrilled we were able to make your stay in Taupo enjoyable and look forward to welcoming you back to Quest Taupo in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

Located minutes from the lake and about 8-10 min walk to the city centre it is conveniently located. However over the 4 days we stayed the apartment was not cleaned, towels that were clearly wet or needed changing were hung back on the rail. Finger nail clippings and lolly wrappers (from past guests) were found behind the sofa by my one year old niece. We did get some mixed service from reception, the south African lady was super friendly and helpful whilst the other lady was not and the worse thing is she made us feel terrible asking to change towels. There is a large rock placed as you come out of the car park which is placed there so drivers
don't drive on the grass, beware of this you cannot see this rock and you may damage your car, when we offered suggestions to put up something less descrutive instead the not so friendly
receptionist did the utmost to be so defensive that no one else had done this ( though we checked the next day and there was tyre skid marks all around the rock and mud around it) what was strange is that they place that rock there so they don't want cars driving on it the receptionist who was so rude parked her car on the grass herself.

  • Stayed: December 2012, traveled with family
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3  Thank chrissielw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Voyager Apartments Taupo, responded to this reviewResponded February 5, 2013

Thank you for taking the time to pass your feedback, we do appreciate your time is valuable. I have looked into the issues that lead to the slip in our high housekeeping standards during your stay and have implemented a change to our quality contol, to avoid such occurances in the future. I do apologise for this oversight. With regards to the rock you have mentioned, this is located on the City Council owned Grass road berm, and has been placed there by the council to prevent vehicles from driving onto the grass. We have raised your concerns with the Council. I do hope we can welcome you back to Quest Taupo in the future to demonstrate the improvements undertaken. All the best.

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Reviewed January 11, 2013

We were originally booked into the Courtney hotel which I believed is managed by quest but when we arrived we were pleasantly surprised to have been upgraded to a 2 bedroom quest apartment. The apartment was lovely and spacious with the twin bedroom, bathroom,lounge and kitchen downstairs and the main bedroom and ensuite upstairs. The ensuite had a spa bath,toilet and basin but no shower which was a bit odd, but nevertheless a very nice apartment. We were fairly close to some really nice restaurants. The staff were absolutely lovely and booked us onto the huka falls tour when we arrived, which was great.

  • Stayed: January 2013, traveled with family
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1  Thank austrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Voyager Apartments Taupo, responded to this reviewResponded January 13, 2013

Thanks for taking the time to place a review Quest Taupo. We know that you holiday time is important to you and taking time to provide a review assists us to provide our furture guests with the best possble holiday experience. The gteam at Quest Taupo would love to welcome you back in the future. Enjoy your travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

Clean, well equipped. Much better than a hotel room! Only a short walk to the town, very happy and will be sure to stay again!
If possible request a room/apartment that has a lake view, that will really make for a great stay!

  • Stayed: July 2012, traveled as a couple
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Thank Quadrant202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Voyager Apartments Taupo, responded to this reviewResponded December 31, 2012

Thanks for taking the time to review Quest Taupo. Your feedback is much appreciated. Our aim at Quest Taupo is to provide spacious, fully self contained serviced apartments for much to same price a a standard Hotel room. I'm pleased you enjoyed your extended stay with us here on the Great Lake. Having so much to do here in Taupo, its worth staying a while. The Quest Taupo team look forward to welcoming you back. All the best.

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Reviewed December 21, 2012

Now this is what I call a good motel. Rooms were very spacious, there were two bathrooms in the unit both of which were excellent and the kitchen was very well equipped, with a dishwasher, fridge and a washing machine.
The parking slot was right outside the unit and
One of the rooms had a jacuzzi!!
The swimming pool was miniscule but well heated. The management was just delightful, always being ready to help. The sheets were immaculate and they got the lighting just right.
The ventilation was perfect and the towels were plenty.
The only aspect of the stay that I would criticise would be the exorbitant wifi prices, my justification being that if you run such an expensive place, wifi could very well be cheaper if not free.

  • Stayed: December 2012
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1  Thank Tarun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Voyager Apartments Taupo, responded to this reviewResponded December 23, 2012

Thanks for taking the time to review Quest Taupo. Thanks for your feedback, as we value your opinions. I am pleased my team were able to be of service to you and you enjoyed your stay. We look forward to welcoming you back again at some point in the future. I will look into the points you have raised and once again thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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