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“Lovely garden apartment and great breakfast!”

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The Reef Resort - Heritage Collection
Ranked #3 of 69 Hotels in Taupo
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely garden apartment and great breakfast!”
Reviewed April 2, 2014

We booked this last minute as we were heading across from Waitomo caves. Appearances are deceptive from the road but as soon as we entered we received a warm welcome and an added bonus of being upgraded to a garden apartment which was gorgeous!

The room had a kitchenette, dining table and chairs plus a sofa and TV. Big comfy bed with another TV in the bedroom and a bathroom with a jacuzzi bath and really nice toiletries.

Pool towels were provided at check in and we opted for breakfast which was delivered to our room in the morning and was delicious. Lots of lovely touches like fresh milk and a plunger with sachets of coffee to use in the rooms made this one night stay even better.

The hotel is a 5 minute drive back into Taupo.

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Cath_Salford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, April 5, 2014
Thank you for taking the time to post a review on Trip Advisor regarding your stay here with us. We are very happy that you found everything not only to your satisfaction but beyond expectations. We hope you have a good rest of your trip around New Zealand.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
Auckland Region, New Zealand
1 review
Reviewed March 28, 2014

I wanted to organize a really special get away for my best friend who had recently just got married. I called up the reef resort and spoke to Erin, she was absolutely wonderful, I asked her to organize some wine and chocolates and also asked her to get a cake for me. Its very hard to organize these things while your in a different city but Erin made it so easy for me. I really appreciate what she has done, and my friend has said that they have never stayed in a more amazing place than this. I would highly recommend this place to anyone who would like a nice place to stay and some really great service. I will definitely go here myself one day too. Awesome place and people. Thanks heaps Erin.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Natasha248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, April 5, 2014
Hello Natasha.

Thank you so much for your review. Your friends definitely enjoyed their stayed here with us, as did we hosting them. We are so glad that your surprise present was well received and hope to see you staying here yourself in the near future.

Thank you again for your kind comments on their behalf.
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Melbourne, Australia
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 9, 2014

Felt very welcome upon arrival. Had a room which was on the same level and not too far from reception, but despite that (due to the overall layout of the place) really didn't hear a lot of noise coming from out there - we would have liked the frosted/wire glass near the door to be something more solid (wood) however as it did let the light in and made it feel a little less private that it should have. Rooms were clean and the view of the lake was good - the balcony was quite substantial in size. The pool and hot tub were great, as was the easy access to the lake. The free wifi worked well.

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, March 12, 2014
Hello Andrew.

Thank you very much for taking time to post a review and provide some fantastic feedback on your stay with us. We are so glad that you enjoyed your stay and glad that found the large balcony and heated pools to your liking.

We do hope to see you again in Taupo and hope you choose to stay with us again.
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Singapore
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 7, 2014

We were travelling the whole north island of New Zealand and this was the best hotel we had stayed in. We literally "wow" when we saw our room. Our room was huge and clean and it came with kitchenette and Jacuzzi. We were also provided with free and fast internet. Access to the lake is convenient as it is just behind this hotel. There is also washing machine and dryer facilities at the basement of the hotel for a small fee. Would definitely come back to this hotel if I ever come back to Lake Taupo again.

Room Tip: Choose a room facing the lake for a good view.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, March 8, 2014
Thank you Bob, for you fantastic review. We are very happy that you had a great stay with us and in particular enjoyed our in room Jacuzzi and the Kitchenette.

Thank you again for your kind comments and we hope to see you again the next time you are in Taupo.
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Brisbane, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

We stayed for 9nights over Ironman, Erin and Amos are fantastic. Rooms are clean, facilities are great and location was perfect for us. Free wi-fi now as well which was an added bonus.

We will definitely be back next year.

Room Tip: We stayed in room 3, perfect access to the pool and spa.
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  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JodieNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, March 5, 2014
Hi Jodie.

Thank you for the great review, and we certainly enjoyed having you and all your friends stay with us over the Ironman period. It was a great atmosphere here, and we are so glad that you enjoyed the pool access and the free WIFI. Congratulations also for finishing the Ironman and for being awesome supporters. We look forward to seeing you here again next year.

Erin and Amos
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Papakura, Auckland, New Zealand
Level Contributor
15 reviews
5 hotel reviews
Reviewed March 2, 2014

From the moment we walked into the reception here we loved this place, free wifi, fantastic spa in the bathroom, huge comfortable bed and amazing swimming pool and thermal pool. We only stayed one night, but the owners/managers were so friendly and helpful and the parking was great. Private gate down to the lake was great, next time we will stay a week!!

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, March 3, 2014
Laura F:

Thank you for the awesome comments. We would love to have you stay with us for a week. Be sure to get in touch and we will see what we can do. Again glad you enjoyed your night staying here and hope to see you again soon.

Erin and Amos
Managers
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Billericay, United Kingdom
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 25, 2014

Stayed for 2 nights last week. Wish we had stayed longer. Great location.....not too close but close enough to main town. Rooms were excellent We had Room 6 directly off reception hall with view of lake and pool. Choose that if you can. Good kitchen facilities, comfy bed, aircon, large screen TV and DVD player, spa bath. Marvellous time!

Room Tip: room 6 is great. If you are tall....mind your head on kitchen cupboard doors, can't tell you ho...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, February 26, 2014
'petach'

Thank you for you review. I think you will find that two nights is never enough from what we can gather from a lot of our guests. We do hope that you enjoy the rest of your journey around NZ and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reef Resort - Heritage Collection

Property: The Reef Resort - Heritage Collection
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Taupo
#2 Family Hotel in Taupo
#2 Luxury Hotel in Taupo
#2 Spa Hotel in Taupo
#4 Business Hotel in Taupo
#4 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Reef Resort - Heritage Collection 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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