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“Lovely room and view”

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The Reef Resort - Heritage Collection
Ranked #3 of 69 Hotels in Taupo
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely room and view”
Reviewed November 10, 2013

The hotel is on the lake side, our room had a large balcony with view to the beautiful lake Taupo, the interior was modern, spacious and well equipped with quality appliances, it was very comfortable, homely and quiet,

We didn't arrive until late in the afternoon, but we managed to have a walk along the lake and saw some black swans and other birds, also tried the pool and hot tub as well as the in-room spa.

The hosts were pleasant and helpful, and very nice to give some extension to the checkout time.

We really enjoyed our stay, only wished we could stay longer.

Room Tip: Pay a bit more to get a room with view.
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank JadeForr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, November 11, 2013
Thank you for kind comments and positive review. All our guests have always enjoyed having the exclusive access to the lake and being able to walk along the lake front. The beauty of the lake front path is that it winds it's way all the way back to the centre of town and also along the other way towards 2 mile bay. We hope you have a good rest of your trip around beautiful New Zealand
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505 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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Nz
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

Loved this place, a bit out of town, although that appeals to me! Right on the lake great for early morning run!! Hired a bike & had great look round taupo! Managers very pleasant & helpful!! Would deffo come back , maybe wid my husband next time !!!

  • Stayed November 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Fletchkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, November 11, 2013
Thank you very much for the great comments and that you loved the bikes.. We have only had them for 6 Weeks and they are really popular. We do hope you come back with your husband next time and enjoy what the Reef Resort has to offer
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Palmerston North, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 9, 2013

Use to stay at the hilton but the reef is my pick for the price very good
The people running the reef are very helpful and friendly the position is great with available for a half decent bike ride into town and shops etc
Loved it
Mike Walters

Room Tip: Room 17 best value Or any pool view one bedroom or lux studio
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mitchygirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, November 10, 2013
We thank you very much for your review. We are so glad that you enjoyed using our bikes and have found that many of our guests enjoy taking them into town for breakfast and not having to worry about parking their car. We are hoping to secure two more in the future and will be sure to have them for your next visit.

We hope to see you again soon and thank you again for your kind comments.

Erin and Amos
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London, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 31, 2013

We stayed at this resort for 2 nights and I was so tempted to extend the stay for a couple more nights. Our room was just next to the swimming pool and the spa pool. The water temperature was just right for a dip in the pool even though the weather was pretty cold.

The location of this hotel is fantastic. There is a link way to the lake just behind the resort and we managed to get a good view of the lake and their occupants (swans, ducks) waddling around.

The only problem we faced was the Wi-Fi connectivity. Somehow, we were unable to connect to Wi-Fi when we were in the room. We had to go down to the lounge for Wi-Fi connection.

Other than that, it was a good experience overall and we would certainly recommend this resort to our friends.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, November 1, 2013
Thank you for your review on Trip Advisor. We are sorry that you had problems with the WIFI connection during your stay with us. We are please to say that we have rectified the issue and now have Hi - Speed Fibre Internet connection, which now means that we have excellent internet speed through out the entire complex.

We are pleased that apart from that minor issue you had a great stay with us and we hope to see you again in the future.
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Auckland Region, New Zealand
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 30, 2013

Had a fabulous 2-nighter here in a 1 bedroom poolside apartment over Labour Weekend with a Grab One deal. Really felt we got just the luxury that the deal had indicated. Views from the room and balcony were exceptional making this a fab place to relax and enjoy views of the lake. From the lounge you could see the swans frolicking on the lake. You could step out onto the balcony for fresh air and enjoy the closer up view. There was access to the lake via a security gate a short distance from your room. The rooms were newish and well supplied with 2 TV's (one in the bedroom and one in the lounge), and the kitchen had everything you would need with a microwave, toaster, 2 element hot plate and fridge. The female proprietor went way above and beyond with helping to unload luggage from the car and into the unit. The website was exceptionally helpful with extra detail such as recommended places to eat out which really saved us doing the work and potentially being disappointed. Free WiFi was included and we were given four 200 mb vouchers upon arrival. I was on it a lot and never got through these so really appreciated the generosity. We were in an accessible unit so had the choice of two showers. The shower was wonderful - great water pressure and temperature. The only unpleasant surprise was the wall-mounted toilet which seemed to creak and wobble when we used it. We were a little fearful it might fly off the wall when we sat on it. Soon got used to it though. Our room was close to reception with internal access from the foyer. This made it a little noisy as kids would be playing nearby and especially as the stairwell was next to the bedroom. However, it was a very busy holiday weekend so I imagine this would be less of a problem at other times. Had a fab stay and recommend to all who are looking for a place to stay close to town with loads of comfort.

Room Tip: Ask for a room with a view and you will be pleasantly surprised.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, October 31, 2013
Thank you for your feedback. It is always appreciated as we always find ways that we can improve on our service and amenities. We are sorry about the wobbly toilet, we will be attending to it today.

We are glad that you enjoyed your stay here and loved the views. We hope to see you again soon.
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Napier, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2013

A perfect place to spend a relaxing weekend. Loved the choice of pools and landscaped areas. The lake and pathways are on the doorstep and the rooms are very clean and well laid out. Just to top it off, the hosts are super friendly and accommodating. Would love to stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stritchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, October 24, 2013
Thank you for your review.

We are very happy that you enjoyed your stay with us and enjoyed our fabulous hot pools in our newly landscaped back garden. Be sure to stay with us again and maybe you can hire our bikes and go for a ride along the lake front that you can access from our property.

Thank you again and we hope to see you again in the future.
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Te Awamutu, New Zealand
Level Contributor
13 reviews
5 hotel reviews
Reviewed October 20, 2013

We thoroughly enjoyed our stay here. We were welcomed, helped with our bags and given local information. . Our room had a great view of the lake and the "snowy" mountains.. Very comfortable room with spa bath, great bed and kitchen facilities. Easy access to lake for walks. We will return!.

Room Tip: Ask for Lake views if you like the water.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 462GrandMay462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, October 21, 2013
Hello there.

Thank you so much for your fantastic review/feedback. My wife and I had to spend a week in one of our own luxury studios when we first started managing here due to not have a bed in our own flat. We have to say the views that you experienced from that room were something that we could get very used to.

We are so happy that you enjoyed everything that our room had to offer and also were more than happy to help you with the information you needed to make your stay in Taupo more enjoyable. We always like to make sure that our guests get the most out of their stay here. Not only at our motel, but in Taupo in general also.

We do hope to see you again in the future.
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Additional Information about The Reef Resort - Heritage Collection

Property: The Reef Resort - Heritage Collection
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Taupo
#2 Spa Hotel in Taupo
#2 Family Hotel in Taupo
#2 On the Beach Hotel in Taupo
#4 Business Hotel in Taupo
#4 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Reef Resort - Heritage Collection 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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