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“Great Service”

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The Reef Resort - Heritage Collection
Ranked #3 of 69 Hotels in Taupo
Certificate of Excellence
Wellington, New Zealand
1 review
“Great Service”
Reviewed August 21, 2011

Stayed there for night. The balcony room was spacious and clean.
The Clarks provided awesome service. I forgot my suit in the closet and the Clarks kindly offered to courier it back to me the next day. Thank you soo much.
I would definitely come back.

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rayomand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
1 review
Reviewed July 21, 2011

We have stayed at the Reef Resort many times, and love it. For my husband's 40th birthday we decided to stay in the absolute lake edge luxury three bedroom apartment. This apartment is amazing, and has the most amazing view in the world across the lake to the snow mountains beyond.

Another two couples stayed with us, which meant the cost to stay in absolute luxury was not a lot more than the price of a normal motel room, with the benefit of a beautiful kitchen, spa bath, spa pool, gas fireplace, large TV, and the amazing view. Drinks on the deck watching the sunset was amazing.

Room Tip: Have a weekend away with friends and book the apartment!
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  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank windsors081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 4 Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 13, 2011

Sadly we didnt have a lakeview room, but we knew that when we booked, so no complaints at all... thats all the negatives, but no fault of the hotel!

Hotel is excellent. Service is impecable, rooms are clean, modern, comfortable, warm and more than comfortable. The staff were always helpful and offered suggestions for places to eat and sights to see.

I think the hotel is drastically underpriced. We paid somewhere in the order of NZ$100 (studio) for one night and would have hapilly paid more than 50% more. Sadly we only had one night, but we will be back for many more I am sure.

We are going to be in Taupo early next year again and without doubt will choose this hotel.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 17646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auckland
Level 5 Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 7, 2011

My wife and I went on a romantic weekend away. We arrived late in the evening but everything was sorted for us. We loved the room and the views! The facilities are great..the location is perfect. Will reccomend anytime. Will certainly be back.

  • Stayed August 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Shafraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
Reviewed May 11, 2011

Great place and Great service . Turned what was just a trip away into a second Honeymoon.We both really enjoyed ourselves.

Room Tip: The room we had opened out on to the pool.
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trouble37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland, United Kingdom
Level 5 Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 11, 2011

It is so easy staying at The Reef Resort. It's easy to find, easy to check in and easy to stay. Brian and Keiren are always available but you don't see them if you don't need them. They provide a very relaxed New Zealand style to your stay.

The rooms are all well apointed, very clean with great views over the Lake.

No need to look any further if you are using Taupo as a base or a stop over the Reef is the best place to stay.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cranjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviewed May 8, 2011

We booked at the recommendation of a friend and found out for ourselves just how wonderful this motel was. The rooms are very modern and extremely clean. The owners were so friendly through our whole stay. The children loved the heated pool and spent alot of time in the pool. My husband and I soaked in the mineral pool which was bliss. The first morning we thought we would order breakfast so as to really get into the holiday mode and wow it was excellent and enough to fill you for the whole day. We had a wonderful time and would highly recommend this to anyone.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Livethetraveldream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Resort - Heritage Collection

Property: The Reef Resort - Heritage Collection
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Taupo
#2 Spa Hotel in Taupo
#2 Family Hotel in Taupo
#2 Luxury Hotel in Taupo
#4 Romantic Hotel in Taupo
#4 Business Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Reef Resort - Heritage Collection 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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