We have just spent four nights at the Hilton, Lake Taupo. This has to have been one of our most relaxing and top class holidays in a long time. We are pretty fussy but we cannot fault this Hotel at all.
The Hilton has created a luxurious and relaxing "oasis" in Taupo..and although Taupo has a lot of other hotels it was crying out for a Five Star Hotel..with a resort feel....however we will have to look no further as we have found exactly what we were looking for. We certainly will be back sooner rather than later and cannot recommend it more highly than to say it really stands out as an absolutely fantastic example of five star luxury, New Zealand style. The staff were fantastic. They showed personal attention to detail without being over the top. They addressed us by name and were more than happy to help. From management to front desk to the house maids...everyone seemed to love their jobs and this shows that the Hilton Family is alive and well ( the staff seem to be treated equally and with respect.. this is very refreshing indeed). They all seem passionate and proud of "their hotel" and this was lovely to see. Blaine , the Assistant manager is very approachable and enthusiastic, he happily showed us the facilities and we appreciated the time he spent with us. The two Nadia's ( yes there are two lovely young ladies at front of house both called Nadia) treated us so well...Anna at concierge is just lovely also. The cleaners were friendly and their standard of cleanliness very good..the rooms immaculate, servicing great and the manner in which they did their job is top class. The turn down service at night was a lovely treat. They deliver Waiwera water (x2), chocolates and leave classical music playing on the "Hilton" radio. They also offered extra towels etc if we needed them. Thanks to the wonderful staff, keep up the good work. You are very deserving of the accolades that you are receiving through trip advisor. Thanks to trip advisor we too found a Hotel that's one in Million!
We had a one bedroom apartment....and boy was it fantastic. It was approx 100m2 with super king bed and top quality white linen. We had an en suite bathroom with bath, shower, twin sinks, heated towel rails, fluffy towels and robes and lots of storage. One other nice touch was the quality of the shampoo, soap etc.They use the brand Crabtree and Evelyn, which in my mind is a very high class product. The only downer was the water pressure was a little poor in the shower..but play around with the settings on the shower head and it does improve.
Our apartment had a huge full kitchen with all the mod cons...even a washing machine and dryer! The granite bench top was 3 metres by 1 metre approx...stunning style throughout with excellent quality Bosch appliances and clean white crockery and every utensil you would ever need. We also had a full dining area with table to sit 6 or more, a balcony overlooking the Lake and Mountains..with another six seater table and chairs. The balcony was very spacious and private and bathed in afternoon sun.
The lounge area once again very spacious with couches and chairs, comfy cushions, large coffee table and a stunning designer lamp. All the decor was to our liking and very very in vogue without being sterile! The benefit of our apartment size (plus two huge LCD TVs!) enabled us to feel like we had a home away from home with all the trimmings. People do complain a little about being away from the lake and township but we felt that the facilities and rooms made up for this..and guys..it's only a five minute drive to town, lake etc. The road noise is fine if you shut your doors and windows, however I believe the new bypass road is nearly finished and that will take most of the heavy traffic away from this area so that's just another bonus in the pipeline for the Hilton I guess. We didn't find the noise at all annoying or off putting. We really did have an awesome stay....four days felt a lot longer and we felt rested and rejuvenated from staying here. it's fair to say we are Hilton converts now!
Other features of the Hilton that we used a lot:
The pool...this good sized pool was not too hot or too cold...plus there was a spa pool adjacent to the main pool for the cooler nights. We made good use of the gym, sauna and steam room. Fresh towels available in the gym and pool area were very handy. Taupo put on great weather for our break so we made good use of the loungers poolside and even got a tan. The restaurant, Bistro Lago was great. We dined there two nights in a row. Loved the Rocket, Pear and Parmesan salad , and the chocolate fondant dessert! The staff at bistro Lago were exceptional. They knew their stuff and were well presented attentive and seemingly loved their jobs! "T" was our favourite waitress. We also ordered a pizza from the restaurant through the room service menu which was tasty, well priced and delivered quickly to our room ( no waiting games here!). I also used the business centre which is equipped with computer, printer, stationary and at an okay price. Dearer than in town but the Internet price is pretty standard hotel wise I guess.
In summary we really really enjoyed our stay here, we will most certainly be back many a time we hope. It is rare to find such a jewel of a Hotel and I believe the Hilton is a real asset not only to Taupo but to NZ as a whole. The standard at the Hilton through all departments was outstanding and we came away feeling as if we'd spent a week at a resort in Fiji ( without all the screaming kids that go with the Fiji experience!!). The Hotel, although fairly busy was quiet and tranquil...you could easily park up and relax without leaving the premises if you wanted.
Activities we enjoyed and recommend are: Tramping/walking up Mount Tauhara...pretty grassroots track but well worth doing..and you can rest your achy muscles in the spa afterwards.
Also played golf at Kinloch at the Jack Nicklaus designed course. It is well worth the drive out to have a look and give the course a go. My husband said it is one of the better ones he has played in NZ.
Bodyfuel cafe ( opposite the information centre ) is fabulous..the food selection and coffee great! Kaffee Eis ( on the same road as Bodyfuel ) make great gelato too. We also enjoyed a pasta meal at Portofino.
All in all we came away with our expectations well satisfied. We didn't think we would fall in love with the Hilton to the extent that we did..we are lucky to have found this place and will be back. Many thanks to the team for making our stay so memorable. We had a truly wonderful stay.
- Official Description (provided by the hotel):
- Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more less
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- Also Known As:
- Hilton Lake Taupo Hotel Taupo
- Terraces Hotel Taupo