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“Quality Hotel”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Geelong, Australia
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Quality Hotel”
Reviewed June 28, 2014

Stayed for one night recently. We had booked a king room with lake view, only to find a room on the first floor with a big deck pillar blocking any hope of a view. One phone call to reception and the very helpful manager moved us up to another room with the longed for view we requested. Nothing to much trouble. The room was comfortable and spacious with an enormous bed although very bland in decor. The deck was shared with other rooms on that floor. The view across the lake to the snow capped distant mountains was lovely. The Bistro Lago was a gem of a place with fantastic food and NZ wines, excellent service at breakfast and dinner. Location of the hotel a bit out of the township. Gym, pool and spa all good quality. Limited free WiFi in the lobby and restaurant is a negative. Hotels potentially lose points for not having free WiFi in the rooms

Room Tip: If you want a view above the adjacent buildings to the lake and beyond, you need a lakeside room on...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Libby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 29, 2014
Dear billy0063,

Thank you for taking the time to post feedback about your recent stay, and I am delighted to see that you enjoyed your time with us. It is wonderful to hear you enjoyed the view of the snow-capped mountains, as well as our fantastic food and wine from Bistro Lago.

Billy0063, I hope that we will have the pleasure of welcoming you back again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
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Brisbane, Australia
Level Contributor
236 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed June 28, 2014

The rooms were meticulously clean with the bedding comfortable and luxurious. Being a Hilton loyalty member it was nice to receive complimentary bottles of water and a bed turndown. The reason for 4stars and not 5 is the lack of free wifi in your room. This is only free in the public areas. Would gladly give up complimentary water and a bed turn down in order to receive free wifi.
The pool area only has one extremely small pool thermally warmed with the larger pool "heated" but unable to swim in due to temperature. The check in was not the friendliest we had become accustomed to as we have made our way around New Zealand but efficiency could not be faulted. Look for the best deal across a number of websites. By doing this we saved $100 by not booking on the Hilton site.

Room Tip: Use all web site bookings and compare against the Hilton site.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazza880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 29, 2014
Dear Kazza880,

I really appreciate you taking the time to post comments about your recent stay with us and it is wonderful to see that you found your room and bed to be comfortable and luxurious. I also appreciate your additional comments regarding the internet and pool facilities, and hope that we will see you again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
Reviewed June 21, 2014

I recently stayed at the Hilton and had a high time! I found the service fantastic - the room was spotless and the front desk staff were extremely helpful. I would particularly like to mention Nikita. She went over and above the call of duty, was very gracious and is a credit to your organisation. I would have no hesitation in recommending your hotel to other travellers - I will definitely be back!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webbinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 29, 2014
Dear Webbinator,

I really appreciate you taking the time to post your feedback on TripAdvisor and I will be sure to pass on your lovely comments to Nikita. It is fantastic to hear that you enjoyed all aspects of your recent stay with us and that we will have the pleasure of welcoming you back again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2014

The apartments in the Hilton Lake Taupo are just lovely. Spacious, modern, comfortable with a great view of the lake and mountain. Bistro Lago Restaurant is always very nice and the food is good quality. Great environment in a very good location.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Geoffrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 29, 2014
Dear Geoffrey P,

Thank you for taking the time to post such wonderful feedback on TripAdvisor, I am delighted to hear that you enjoyed your dining experience at Bistro Lago and that the apartments were to your liking. I look forward to seeing you again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, New Zealand
Level Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 16, 2014 via mobile

I have stayed in many Hilton hotels around the world that were less than fine. This is a very new and very well presented Hilton. Very nice room, lovely view and exceptional service. We wished we were staying longer.

Stayed June 2014, traveled as a couple
Helpful?
Thank AngelaFaye74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 19, 2014
Dear AngelaFaye74,

Thank you for your recent post on TripAdvisor and it is wonderful to hear that you enjoyed your recent stay with us. I hope that we will have the pleasure of welcoming you back for a longer stay in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
1 review
Reviewed June 16, 2014

Loved the experience, staff are very welcoming and friendly. I would pay extra to stay here and receive excellent service and room. I recommend the Breakfast, beautiful range of food and again excellent staff.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matariki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 19, 2014
Dear Matariki P,

I am delighted to hear that you loved you recent stay with us and thank you for taking the time to post about it on TripAdvisor. I am glad you found the team to be welcoming and friendly and we hope to see you again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
Reviewed June 16, 2014

Honestly it's hard to find fault with this hotel. the buildings are beautifully designed and the grounds are immaculate. Our room was modern, large and spotlessly clean. The staff in particular were as good as you would find anywhere in the world.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 2kiwis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, June 19, 2014
Dear 2kiwis1,

Thank you for taking the time to post about your recent stay on TripAdvisor and it is fantastic to see that you enjoyed your time with us. I hope that we will have the pleasure of welcoming you back again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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