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“Spoilt!” 4 of 5 bubbles
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 71 Hotels in Taupo
Certificate of Excellence
Napier, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Spoilt!”
4 of 5 bubbles Reviewed November 23, 2013

We have just had a wonderful weekend at the Hilton, very enjoyable with friendly reception, great food ( although vegetarian options lack imagination), room was clean and spacious with Great Lake views. We did have a minor problem with our entry card which didn't work several times , therefore having to go back to reception to activate it. The pool etc,clean, good temperature and open until late. Our last hilton (LA airport) nearly put us off altogether but Taupo has seen to that. Great weekend!

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fatgirlslim40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear fatgirlslim40,

Many thanks for your post on trip advisor. I am delighted to hear that you enjoyed your stay with us and that we managed to restore your faith in the Hilton brand.

We hope to be able to welcome you back to the Hilton Lake Taupo for another weekend in the near future.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,913 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
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English first
Auckland Region, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

The Hilton in Taupo was in one word - amazing. The rooms were immaculate, and the grounds were beautiful, not to mension the view! The staff were all very polite and helpful. All in all it was a fantastic stay and we will now stay there every time we go to Taupo.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear Natalie L,

Thank you for taking the time to post your most favourable feedback on trip advisor. It was a pleasure having you stay with us and we look forward to seeing you back at the Hilton Lake Taupo.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

Typical NZ all rolled into one, snow capped mountain, Azure lake, beautiful clean rooms, with top end fit and finish, stunning heated outdoor pool area with well maintained and groomed tennis courts. Wonderful place for a weekend getaway.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear Amir K,

Many thanks for your recent trip advisor post. I am thrilled to hear that you loved your experience at the hotel and got to enjoy Taupo’s stunning lake and mountain views. We look forward to welcoming you back here for another weekend getaway.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

we recently stayed at the hilton friday through this past sunday, and it was a perfect place to have some rest. The hotel is beautiful, and since we were diamond members we were able to pay for an upgrade to a really nice suite that was available. The receptionist was very nice and helpful, and arranged a dinner at their restaurant for us the following night.
The room we had was a one bedroom suite on a high floor overlooking the lake. It was stunning and huge with a separate kitchen table to seat 6, a very large middle bar with a sink and dishwasher that also sat about 6 people. The suite had its own washer dryer, oven and full refrigerator and a very large covered deck with a wooden rectangular table and 4 very comfortable chairs. Very impressed with the room.
We stayed with my three children so the pull out sofa bed was perfect, but we could used a rollaway that was offered as well.
The pool is nicely heated and has two levels, with a smaller level only about 2 ft deep so perfect area for toddlers to walk around in. I thought that was a really nice touch for families. The workout facility is outside next to the pool and is all windows, so you can workout while watching the kids swim another bonus. We never made it into the steam room or sauna but they looked nice.
The restaurant had some of the best food I have eaten, and it was great they accommodated children without any problems. Some of the fine food establishments turn up their noses at children, but this place welcomed us and treated us extremely well.
Breakfast was good, and as a diamond member you receive complimentary continental breakfast, so we had to pay 10 dollars each day for the upgrade to buffett. It was good food, but for 35 dollars for a buffet breakfast I would have thought there would be more choice. My recommendation is take a look before you get seated it might be a better deal to go to town or eat in the room with the full kitchen. However, I must say the staff at the restaurant were awesome, for two days we watched them run around and help everyone out that was part of some tour group. But yet they had time to make sure that we received perfectly cooked eggs to order in a very timely manner. And most importantly they catered to our children which was a great touch.
The hotel is about 5 minutes from downtown, so if you want to walk to the downtown area this is a bit far, however, the distance lets you have restful nights. The other bonus is that you overlook de bretts hot springs, and it was nice to walk down with a discount voucher from the front desk and have a family day at the hot springs for only 45 dollars.
All and all a fabulous hotel with large rooms, and wonderful staff. We will be coming back and will update if there is any changes in service our next time.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jimandthefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear Jimandthefamily,

Thank you so much for taking the time to write such a detailed post about your stay at the Hilton Lake Taupo. As a valued Hilton Honours Diamond member we value your feedback and your continued business with Hilton Worldwide. I am delighted to hear that you had such an enjoyable stay with us and we hope to be able to welcome you and your family back to the hotel in the future.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed November 19, 2013

Top Service! Top Accommodation! Top Facilities! Having stayed in many other places in Taupo, The Hilton in Taupo is "heads" above the rest in all areas. If you want to be looked after in an great environment with awesome facilities, then this is where you need to be in Taupo!! Highly recommended!

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Reef R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear Reef R,

Thank you for your wonderful positive feedback, it is greatly appreciated. I am delighted to hear that you rate the Hilton Lake Taupo so highly and we look forward to welcoming you back for future visits.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo, New Zealand
2 reviews
5 of 5 bubbles Reviewed November 17, 2013

What a fabulous place with breathtaking views and heaps of activities to get involved in locally or great place just to wind down. Hotel facilities brilliant with naturally heated pools and a delicious high quality restaurant on site.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 24, 2013
Dear Tony H,

Many thanks for taking the time to post on trip advisor. I am thrilled to hear that you loved the views and that the hotel facilities met your expectations.
We look forward to welcoming you back to the Hilton Lake Taupo in the near future.

Kindest Regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
1 review
5 of 5 bubbles Reviewed November 13, 2013

Beautiful setting, staff friendly but not excessively so. Facilities and room gorgeous, and had a great sleep. Pool facilities were nice too. Very romantic and a definite must for couples wanting to get away together

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carolyn + Phili... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, November 17, 2013
Dear Carolyn + Phili….G,

Many thanks for your favourable trip advisor post. I am delighted to hear that you enjoyed your stay with us and that you loved the setting, found the staff friendly and got to utilise some of our wonderful facilities.

We hope to see you back here in the near future for another romantic break away.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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