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“A pleasant stay!”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Level 6 Contributor
94 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A pleasant stay!”
Reviewed March 30, 2013

I think this is a category 4 or 5 Hilton as only 35,000 points per night are required for the stay. It doesn't have all the little extras that the bigger 5+ star Hiltons have, such as toothbrushes and toothpaste, shaving razors etc. There isn't even a bathtub. BUT = the service makes up for it. I have been lucky to have travelled to all parts of the globe and stayed at many Hilton family of hotels, and this one has the BEST service out of all of them. Maybe it is the NZ hospitality - definitely kudos to the hotel manager. From getting out of the taxi, with 2 team members rushing out of the lobby to assist, to ongoing smiles and 'hellos' at all touch-points with staff.

A good 10 minute walk to the lake and a 40 min stroll into town, this hotel is a mix of old and new, with the Heritage wing which houses the restaurant and lobby and I believe the actual hotel rooms, and the modern wing with suites and apartments. We are upgraded to a junior suite which is simple, stylish, and overlooking the pool. We receive a welcome letter and bottle of wine from the hotel manager which is a nice touch.

As this is a short trip, most of our time is spent relaxing in our oversized room, watching one of the 2 TVs, lazing by the pool or in the steam room and sauna. We also go to the hot-spring baths next door at De Bretts Spa resort.

A Continental Breakfast is included as a Diamond member which is simple and delicious, and a great start to the day.

Room Tip: Try to get a room with a lake view
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Japanuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, April 1, 2013
Dear Japanuki,

I appreciate you taking the time to post on TripAdvisor. It is pleasing to read that you thoroughly enjoyed your time at the hotel and that you found the team friendly and helpful.
I note your feedback regarding bathroom amenities such as razor, toothbrush and are pleased to advise that we do offer these additional items mentioned upon request.
Our Junior Suites which overlook the Onekeneke thermal valley and pool area as you have mentioned unfortunately do not offer bathtubs however are well appointed with separate living and sleeping areas. A majority of our other hotel room categories do offer bathtubs however I would recommend requesting at time of booking if this is a preference. I have noted on your Hilton Hhonours membership for future stays with us.

Thank you again for posting on TripAdvisor, it is delighting to read that you enjoyed your visit to the hotel and the Great Lake Taupo region.

Sincerely,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Gold Coast
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 29, 2013

Quick honeymoon for my husband & I for a couple of nights. The customer service Minette gave from when we checked in right through our stay was outstanding. Arpan also was great - suggesting a helicopter ride/Jetboat combo that he booked for us.. Both are very helpful & friendly.
The room was fantastic.. Huge, comfy king size bed, TV in the bedroom, robes & slippers, big shower. Very clean & fresh apartments. Thank you for a wonderful stay, the great service & the bottle of champers.. will be back again!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melc111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, April 1, 2013
Dear melc111,

Once again congratulations on your recent union and thank you for choosing to stay at Hilton Lake Taupo. I appreciate you taking the time to highlight two key performers Arpan and Minette that assisted greatly in delivering your memorable experience. It is wonderful to read that you both very much enjoyed your time at the hotel as well as managed to experience some of the fantastic activities Taupo is well known for.

I do hope that we will have the opportunity to welcome you back to the hotel again on future such occasions.

Kind regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
2 reviews
Reviewed March 29, 2013

Excellent, relaxing stay. Lovely rooms. Fabulous swimming pool, spa pool, gym, tennis courts, and great restaurant on site. What more could you want? Service was brilliant. Beds are a dream to sleep in. Lovely views of Lake Taupo. Bathrooms also very nice.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkoAthanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, April 1, 2013
Dear MarkoAthanas,

Thank you for choosing to stay at Hilton Lake Taupo. It is wonderful to read that you thoroughly enjoyed your time with us and were made to feel most welcome. It is pleasing to read that you were able to enjoy the hotel leisure facilities and that you enjoyed the comfort of the Hilton serenity bedding.

Thank you again for sharing and I do hope that we will be able to welcome you back to the hotel again shortly.

Sincerely,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2013

I did not want to leave!!! We stayed two nights in the one bedroom apartments (mid-week/off-peak of very reasonably priced!) They apartment was breathtaking - I highly reccomend paying the extra to upgrade. Sensational views, stunning interiors with dining table inside and on balcony, two lounge suits, two tvs seperate bedroom and large bathroom. We were in heaven! Having kitchen facilites allowed us to justify the extra costs of room upgrade by eating in using stunning kitchen/oven etc!!! We did the tongiraro crossing the day before and even washed/dryed everything with room facilites. The pool/spa, fitness centre, sauna/steam room facilites outstanding SO RELAXING! BUT the service had to be the best!!!! Room service was excellent, we ordered delicious deserts (actually off the kids menu big portions only $10 each haha) Room service even bought up butter for our ciabatta bread we baked in the oven and allowed us to buy little pottles of truffle spread from their restuarant entree menu! I can not speak higher of ther service the restuarant Bistro Lago is so convenient and delicious food, a little expensive but worth the treat at least one night! Highly reccommend the 1 bedroom apartment.We will be back!!!

Room Tip: Definitely spead extra $$ to upgrade to 1 bedroom apartment and use kitchen facilities in room to sa...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, March 29, 2013
Dear Rachael P,

It is wonderful to read that you thoroughly enjoyed your recent stay at the hotel in one of our luxurious One Bedroom apartments and were able to self cater delicious meals with the best view in town!

I note that you found the service offered by Bistro Lago restaurant via Rooms Service exceptional and I encourage you to post a further review on the relevant TripAdvisor listing.

Thank you again for sharing and I do hope that we will be able to welcome you back to the hotel for another fabulous stay in one of our Apartments in the not too distant future.

Sincerely,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2013

Excellent service from the staff. Lovely layout of the unit. Nice to be in a spacious room - very fresh and clean. The little courtyard garden and seating is so pleasant. Would stay again. Shame there is no toilet brush in the bathroom or toilet spray! Also thought it might be a a good idea to have one thin pillow and one thick one in the room because I didnt see the little card telling us to let housekeeping know what pillow we wanted. I had to make my own out of the dressing gown! Over all, a very nice stay.

Room Tip: Our room was 517, the end unit and very quiet. Lovely view over a rugged valley with thermal water a...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westiegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, March 29, 2013
Dear Westiegal,

Thank you for taking the time to share on TripAdvisor. It is wonderful to read that you enjoyed your time with us.

I appreciate your feedback in relation to a toilet brush. Due to hygiene reasons this is not something that we currently offer and would be hesitant to offer in the future. Having said this, my team are happy to assist at any stage during a guest stay to ensure your comfort and experience is a good one. I am sorry that you did not see the Pillow Menu card on initial night, I will review with the team if we should locate this in another location for easier sight.

Thank you again for posting and I do hope that we will have the opportunity of welcoming you back to the hotel again shortly.

Kind regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waitakere > Piha
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 26, 2013 via mobile

Nice large clean rooms. beautuful liinen. fabulous gardens and privacy. front desk service very friendly. Loved it.Just needed room spray in bathroom and it would be perfect. We had help with our luggage. Shame 3rd party charges rip off for Wi-fi

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobbiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, March 29, 2013
Dear bobbiec,

Thank you for taking the time to share your recent experience on TripAdvisor. It is truly wonderful to read that you thoroughly enjoyed your time at the hotel and found the team most welcoming and helpful.

Please be assured that I will share your feedback with my team as a job well done!

Thank you again for sharing and I do hope that we will see you again shortly.

Sincerely,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
194 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 25, 2013 via mobile

Stayed one night at the Hilton. Room was lovely, clean with everything you might need,But. .....area around the elevator was dirty, the elevator floor was dirty, dust,hair and fluff. Maintainence required in the bathroom as the water from the shower leaks out onto the carpet in the hallway. Surely the carpet will go moulds very quickly if this problem is not fixed. We used the floor mat when showering but this did not help. The step into the shower needs to be raised.

The restuarant was great. The service, food etc excellent

Stayed March 2013, traveled as a couple
Helpful?
Thank carlablack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, March 29, 2013
Dear carlablack,

Thank you for taking the time to share on TripAdvisor, it is pleasing to read that you enjoyed your time with us.

I appreciate your feedback in relation to the lobby tiles outside our guest lifts in the new building. As you will appreciate maintenance of this very extensive tiling area is a full time job and occasionally is affected by wet feet following visits to the swimming pool.

Thank you for your feedback regarding the shower door, this is most useful and I will raise with my maintenance technician.

Thank you again for posting and I do hope that we will be able to welcome you back to the hotel again sometime in the future.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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