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“owners made us feel like criminals”
Review of Tui Oaks Motor Inn

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Tui Oaks Motor Inn
Ranked #35 of 69 Hotels in Taupo
Hamilton & Waikato Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“owners made us feel like criminals”
Reviewed January 31, 2014

We stayed two nights at this hotel, and never again. Our first night was in a ground floor room which was very noisy, due to heavy trucks on the road during the night, we woke many times.
I complained to the owner the following morning, so she gave us another room at the back of the hotel which was very nice, with little noise from the road.
This morning, we went to meet a friend for breakfast at 9 am and knew that we had to be back at the hotel for check out before 11 am. Just as my son and I were about to get into the car from town, to go back to check out and give back the key, the owner was standing outside my car asking me why I went off without paying....
My gosh, I felt so humiliated that he had come to look for us, assuming that we had left without paying. He even asked me to drive slowly because he was going to follow me back to the hotel.
I settled the bill and shared my feelings regarding his stupidity and I left after he then joked about this.
Around an hour later, I was stopped by the police, yes, the police. The mad owner had reported me to the police and told them I was on the run .. Anyway, I showed the police my receipt and explained, and even the police laughed with me. When checking into any hotel, we must give all our details like car reg, telephone number, address etc. The owner I think must suffer from paranoia, so please, think twice before staying here. We have stayed at many Taupo hotels,between six to ten times a year and we have NEVER had an issue like this. These owners didn't have the decency to let the police know that we had actually been back at the hotel since 10.45 and paid.....

Room Tip: Don't ever stay in a ground or low floor lake view room..
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuioaks14, Manager at Tui Oaks Motor Inn, responded to this review, February 16, 2014
There are often two sides to a story.
We apologised at the time and apologise again for this fiasco, but we think you didn’t help your situation by your own actions.

A) Credit card numbers declined
B) Didn’t communicate with us with regard to later check-out or that you were returning later.
C) Room empty of guests’ possessions
D) Empty hair dye container in waste basket (changing appearance perhaps?)
E) Didn’t advise office of departure or hand in key
F) No mobile number
G) No vehicle in carpark

With all things considered we naturally assumed that we had the modus operandi of a guest that had left without intending to pay. We then rang the police.

With the benefit of hindsight we might have handled things differently but you can see how we arrived at our conclusions.
We did advise the police that you had paid, it was their lack of communication that resulted in you being questioned.
We did move you from your studio unit to a one bed-roomed unit with a price differential of $55.00 but only charged you at the studio price, but of course you make no mention of that.

In this business we have to deal with a broad cross-section of the rich tapestry of life that inhabit our planet. It is inevitable that from time to time we come into conflict with each other, mainly through misunderstandings. I can understand why you reacted the way you did but others might laugh it off and dine out on the experience. If you read the comments others have made you will realise that we have many favourable comments, but we are not perfect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Colchester, United Kingdom
Level 4 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 23, 2014

Stayed for two nights on way to Wellington. Liz and Ian were very friendly and helpful in recommending things to see and do in the local area. The room was very clean and of adequate size. The motel was in a very good position for walking to restaurants and town centre although the road on which it is situated is extremely busy with no pedestrian crossings. We were not disturbed by any noise and slept well. Continental breakfast available was good. I felt this was a good motel with lovely hosts and excellent value for money.

Room Tip: Request a room away from the bar-be -cue as if you appreciate privacy
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  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank catsmum654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queensland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 7, 2014

Just stayed one night on way to Rotorua. Very clean and tidy. Only needed a studio unit and found the size ideal, not too small for two people. Step out of unit to pool, lovely. Would definitely stay here again. Lake just across the road. Very pleasant.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blueeyesqueensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 5 Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 25, 2013

This property was very noisey, as to road staff staying and they we're not policed, so made for a very tiring night.
Property was very tidy and well situated.
close walk to the shops, and supermarkets, restaurants
Would i stay here again most probally not

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stubbies35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 30, 2013

Liz and Ian made us feel very comfortable right from the beginning. Liz was friendly on the phone, and when we showed up at the motel she answered all our questions and went above and beyond to help us out. The unit was clean and comfortable, and the cooking facilities decent. The view from the living area (and the bedroom) was wonderful, right across the lake. Despite being quite close to a busy road, we heard nothing but quiet background noise. We had a few long conversations with both Liz and Ian, and they clearly love what they do and want to make sure that the guests’ experiences are good ones.

Room Tip: Ask for a room with a view, on an upper floor.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichardinDuncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queenstown, New Zealand
Level 6 Contributor
109 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 24, 2013

This motor inn is really cozy, the rooms are fully equipped and you have different options to choose from, we took the smallest room but it was also great, with a lake view (although in the lowest floor, i would recommend other floors) service was alright, it has a nice pool but we didnt use it. The staff is great, the couple that manages the hotel is very sweet, they even rised our national flag, it was a lovely touch and hearth warming!. I recommend this hotel

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeoAngelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirencester
Level 6 Contributor
145 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 16, 2013

Motel style room, with all mod cons. Plenty of space for our luggage too! Again - milk provided for our breakfast needs. Just take your own tea bags/cereal.
Lake views from some rooms. Car parking easy. Not far out of the centre for restaurants.
Lots to see in surrounding area.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tui Oaks Motor Inn

Property: Tui Oaks Motor Inn
Address: 84-86 Lake Terrace, Taupo 3330, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 69 Hotels in Taupo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tui Oaks Motor Inn 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Tui Oaks motel is an eighteen unit motel, set 700 metres away from downtown Taupo along the lake front. From the four storey front block there are superb views across the lake to the mountains at the other end of the lake. There is free off street parking and restaurants and shops within easy walking distances. ... more   less 
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