I spend 2 nights at Chelmswood Motel in December. From arrival to departure I got great service from motelowner Brian and his wife. I arrived 9.30 AM, but was able to check in to my room already on arrival allthough official check-in time Worldwide is 2pm. I decided to move to a better room with jacuzzi same day and was not charged for cleaning of room allthough I had used the bathroom. Rooms in both room types were very clean allthough jacuzzi is a bit worn Down.
I had booked an offer on the internet including American breakfast - toast and butter which was delivered every morning with yougurt or fruit FOC which I had not ordered.
During my stay Brian was very helpfull organizing various excursions and even offering to drive to airport for free when my friend booked a tour. One evening he recommended a nice restaurant 3-4 kms away, drove us there for free and even arranged for the restaurantowner to drive us back to hotel. Talk about service.
I have read bad review from dogowners - I even witnessed how people tried to sneak in dog and have it stay in multiple rooms allthough they had booked a dog room and then did not want to pay USD 15 extra for the cleaning of other rooms . The hotel have a "dog policy" - if you don't like that - book another motel.
Upon check out all guests are given a free bottle of Water - a very nice gesture which I have only experience seldom in the many 3-5* hotels where I've stayed Worldwide.
I have worked as travelagent for 20 years (motel did not know) and my expectations for the stay was way exceeded. I did not expect to receive such service and high standard in a lowcost motel.
- Official Description (provided by the hotel):
- Welcome to Asure Chelmswood Motel Taupo Overlooking Lake Taupo New Zealand. Chelmswood Motel Taupo is a Tudor style complex consisting of 36 units (24) with their very own natural thermal mineral pools. Located at the southern entrance to Taupo with beautiful views of Lake Taupo. One of only 10 properties with SKY Guest Select (60 Plus TV Channels). Easy to find, conveniently located on Lake Terrace (old SH 1) which passes through Taupo on the way to either Auckland or Wellington. Just a few minutes from town, with off street parking for cars, boats, trailers, trucks and more. The complex sits on a very peaceful two acres of grass land with stunning views of Lake Taupo. Asure Chelmswood Motel Taupo is the perfect choice for the whole family, the couple wanting a romantic peaceful break, the over-nighter looking for a great nights sleep to break their journey, or the club who want all the facilities on one site. (Function room and large kitchen). Secure off road parking for your trail bike trailers, race rigs, boats etc. While staying have a fun filled break and use the heated outdoor swimming pool, redwood sauna, grassed BBQ area or one of our bikes to ride around the lakes cycle-ways, or just sit along the front of the complex and soak up the magnificent views of Lake Taupo. Keep in touch by utilising our high speed internet access including free wireless, and catch up on the washing in our Free Guest laundry. ... more less
- Reservation Options:
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- Also Known As:
- Chelmswood Manor Hotel Taupo