This hotel has well equipped and spacious rooms plus a restaurant that serves excellent lunch and dinner. Just one problem, the hotel was built right in top of busy St. Aubyn Street, unlike the adjacent Puke Ariki Museum which has been set back. The heavy trucks heading to and from the port make a great deal of noise stopping and pulling away from traffic lights by the hotel. The balcony of the restaurant is only a few metres from the traffic and you can’t smell your wine for the traffic fumes. In the rooms close St Aubyn Street the noise must be unbearable but we were lucky to have a room near the back where it is a little quieter. The continental breakfast offered by the hotel was very poor and the cooked breakfast only average. On the second day of our stay we went to a nearby cafe and got a much better breakfast for a similar price. A quirk of this hotel is that it imposes a large surcharge if you pay by Visa or Mastercard credit cards and a huge surcharge for other credit cards. We concluded that the hotel must be run by an accountant who has decided that every cent of the Merchant Service Commission must be wrung out of guests. During our trip only a few other hotels imposed a credit card surcharge, all in the form of a modest flat rate surcharge enough to encourage payment by other means where possible while not unduly penalising tourists who often have little choice. The Waterfront Hotel is not in the price competitive lower end of the market where surcharges may be necessary. It is time that this hotel relegated their accountant to bean counting and brought in someone with marketing experience to come up with a sensible approach to credit cards and make the case for drastic action to sort out the noise and pollution problem. If we go back to New Plymouth we will stay elsewhere, but we would have lunch or dinner in the restaurant as long as it was an inside table.
- Official Description (provided by the hotel):
- Simply watch the waves roll in... from New Plymouth's newest and ONLY Hotel on the Waterfront and yet only 1 minute to the CBD! Next door to the famous Puke Ariki Museum, Library and Information Centre! Complimentary FREE 1 hr wireless internet access daily. All rooms have super king size beds, or queen and single configuration if requested. Sea or City views from your step out balcony, most feature a step out Balcony and single spa bath, with all rooms including 12 channel sky TV, wireless & broadband internet & coffee/tea facilities. The Waterfront Hotel is a non-smoking hotel however you are most welcome to use the Balcony. Salt Restaurant and Bar on level one overlooks the sea! What more would you want!? Salt on the Waterfront offers an excellent range of seafood and contemporary cuisine with great views from every table. FORGET THE REST! TRY THE BEST! ... more less
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- Also Known As:
- Waterfront New Plymouth