A bit of a comedy of errors, is the best way to describe my stay at the Grand Central. The hotel is a bit of a rabbit warren, but the corridors are signposted and newly decorated, so I suppose that is something. I walked past all the 200 rooms on the second floor only to find room 229 (?) on the 3rd floor - go figure. The room was tidy and fairly recently refurbished, however when I arrived there was a foul smell coming from the bathroom (possibly through a floor vent). A liberal spray of Ralph Lauren Blue fixed that problem. The only natural light in the room came from a little square window, so high up I couldn't see out of it (see my photo). I liken the room to a prison cell in an attic. After having a shower, every 10 minutes for the next 40 minutes a motor went off for about 10 seconds. It sounded like the spa bath and the first time it gave me the fright of my life. On ringing reception to report a maintenance issue I was told it was the self cleaner on the spa bath. A notice on the wall would have alerted me to this. I went to order room service and the auto dial on the phone didn't work, so was transferred via reception. The next morning when trying to order breakfast the receptionist cut me off 3 times when transferring then called me back to say she was having problems and gave me the extension, which was still incorrect. Finally i noticed the room service number was noted on a complimentary slip with the newspaper, but in frustration and now running late, I ended up flagging breakfast. All in all, a memorable stay, but not one I would repeat.
- Official Description (provided by the hotel):
- The hotel is ideally situated for conferences, special events and holidays, right in the heart of New Plymouth City only 10 minutes from the airport and 25 minutes from magnificent Mt Taranaki and Egmont National Park. This welcoming New Plymouth Hotel is also within strolling distance of the CBD, the main shopping centre, TSB Showplace events centre, restaurants, bars and cafes. ... more less
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