We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good comfy clean room but limited wifi and privacy”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Emerald Spa Motor Inn
Ranked #14 of 93 Hotels in Rotorua
Certificate of Excellence
Brisbane, Australia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good comfy clean room but limited wifi and privacy”
3 of 5 bubbles Reviewed December 18, 2013

This is a good motel for a stay in Rotorua. The facilities are nice and operators friendly and helpful. Our ground floor room had no window in the bathroom/spa and there was a very, very noisy fan (which operated 15 minutes after the light was switched off - even for just a bathroom visit during the night) to remove any steam from the spa. The room was very clean and house keeping did a great job. Although some reviewers say the wifi was fast, my experience was different. The wifi was unreliable - connection password was often rejected after several attempts, and then access very slow (one night not at all) depending on where you stood in the room. If you are reliant on wifi for business ask for a room where it will work reliably (if that is possible). Also be aware wifi is limited download. My wifi access (500mb) ran out the night before I left which meant I could not access emails that night or the morning of departure. Apart from that, very comfortable stay. Oh, a ground floor room means people walking to the second floor see right into your room - privacy is rather limited as noted by other reviewers.

Room Tip: Ask for upstairs which is more private.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrHam101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, December 26, 2013
We are pleased that you found Emerald Spa Motor Inn clean and comfortable.
Sorry about your wifi troubles, we are pleased that you bought it to our attention as our wifi is normally very good and very fast. We have called in the technician and he did find that one of our modems was down. The Wifi is now fixed and is working well. Once again thank you for bringing it to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

380 reviews from our community

Traveler rating
    245
    98
    24
    3
    10
See reviews for
88
220
10
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed December 16, 2013

Lovely room with spa, modern and comfortable. Staff extremely helpful. Good location, short drive into town if needed, but close to large supermarket and walking distance to an excellent restaurant (Urbano). Quiet but needed a sliding screen door ....with the door open, not very private.....seems to be the case with a lot of motels in NZ, obviously don't have as many insects as we do in Oz! Would recommend.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, December 18, 2013
Many thanks for taking the time to write a review. So pleased you enjoyed your stay with us and found everything clean an comfortable. Will take on board the privacy issue when the doors are open. Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 14, 2013

Stopped in for a room, no reservation. the woman at the front counter looked down her nose at us from the minute we stepped inside.
Unfriendly and unwelcoming to the point that we told her to forget it and went to a much nicer motel down the road" Arista" who I HIGHLY RECOMMEND. The contrast between the 2 was black and white. I would definatley not recommend Emerald as a representation of this fine land with our well reputed friendly hospitality.

  • Stayed December 2013, traveled as a couple
    • Service
Helpful?
4 Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, December 16, 2013
This is a very suspicious review. Especially when we always get four and a half and five star reviews. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2013 via mobile

We booked the studio with spa and really enjoyed the modern and cleanliness of our room! We really enjoyed watching movies while in the spa! Staff were very friendly and helpful! Would definitely stay there again!

Stayed December 2013, traveled as a couple
Helpful?
Thank Nicktiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, December 4, 2013
Thank you for taking the time to write a review. We are really pleased you had such a good time with us and and enjoyed looking around Rotorua. Great to hear the wifi was adequate for you. Look forward to seeing you again sometime. Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

For around $130 a night, this was the best motel we stayed in. Bed was comfy, our spa was huge and the whole thing was updated and clean. We were in a ground floor room but had no issues with noise, Marlene was incredibly helpful in deciding what to do around Rotorua and we couldn't even use all of the really fast free wifi she gave us - an absolute rarity these days. We will be back!

Room Tip: Ground floor was fine, no issues.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xannabanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, December 4, 2013
Thank you for your great review. So pleased you enjoyed your stay with us and had a nice relaxing time. Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
145 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

Like most places in New Zealand, limited allocation of free wi-fi. Think it was either one or two 100mb vouchers to share between the two of us for two days. However when the last 80mb inexplicably “disappeared” (looking back I’m wondering if a program auto-updated in the background, watch out for this when traveling in NZ), the front desk did give us one extra complimentary voucher. Plenty of space in the room. Kitchenette including burners was nice. Jetted tub was large and felt great relaxing after the day’s activities. Good location. Clean and well maintained. Good customer service as the front desk was quite helpful providing maps, discussing options of things to do, booking tours, etc. Very reasonably priced for this quality at just over $100 on special. The lack of true unlimited internet is the only thing that prevent me from giving full 5 stars. We would definitely go back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctc10s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, December 4, 2013
Thank you for your review. Yes the wifi in NZ is expensive but pleased you were given another ticket to complete your business. Great to hear your stay was enjoyable and you had a wonderful time exploring Rotorua. All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 26, 2013

Emerald Spa Resort came up as a special on rotorua.com. The service and hospitality that I received whilst my whanau were staying here was simply above and beyond that of any motel I have stayed. I will be booking future accommodation here based on the immaculately well kept rooms which are maintained to an extremely high level of cleanliness and the presentation of the Motel overall is that of the highest standard. As the name of the Motel advises has created an atmosphere of a "Resort".

Room Tip: Room 13 is beautiful as are all the rooms - extremely spacious executive one bedroom.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggiep01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, November 28, 2013
Thank you so much for your wonderful review, we are so pleased you had a nice relaxing stay with us and enjoyed our facility. I will pass your fabulous comments on to our housekeeping staff. Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rotorua hotels
0.2 mi away
Silver Fern Rotorua - Accommodation and Spa
0.8 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
5.0 of 5 bubbles 674 reviews
0.7 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#18 of 93 in Rotorua
4.0 of 5 bubbles 797 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Novotel Rotorua Lakeside
0.4 mi away
Regal Palms 5 Star City Resort
0.1 mi away
Arista of Rotorua
Arista of Rotorua
#3 of 93 in Rotorua
4.5 of 5 bubbles 844 reviews
Show Prices
Show Prices
Show Prices

Been to Emerald Spa Motor Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emerald Spa Motor Inn

Property: Emerald Spa Motor Inn
Address: 286 Fenton Street, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Rotorua
#11 Family Hotel in Rotorua
#11 Business Hotel in Rotorua
#12 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Travelocity, Expedia, Agoda, Orbitz, Priceline and TripOnline SA so you can book your Emerald Spa Motor Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emerald Hotel Rotorua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing