This is the sort of revue I'd rather not write but we chose this venue because of it's high rating with Tripadvisor and were somewhat disappointed. The shower pressure and breakfast were great, as were the reasonable places to eat nearby, including a great fish and chip shop, but the unit we had on the ground floor was less than basic and the service was marginal at best. We had a unit that was set up for people with a disability; it had no drawers whatsoever to put your clothes in, no vanities of any description in the bathroom so we had to put our toiletries on the small window ledge (and the hotel ones were not replaced with the room servicing and neither was the milk) we could only watch the tv by sitting on the bed, there as only enough dishwash liquid for one small dishwash, and of the two mugs and two cups, none matched. At one stage when there was no management or even staff onsite (and this happened at least twice in the two days that we stayed ) we tried to help a hapless couple get back into their room because they had left their keys at the front desk and returned to find their room locked and there was no one available to let them in, and the only contact point for emergencies was to dial 809 and as there was no phone outside the reception area we went to dial this for them from our room only to find that it had no phone either. The following day we again had a problem and found that there was neither management nor staff onsite. We're not sure if we would return, and if we did we'd certainly want a different unit and would take greater care in booking as we found that our credit card which we used to secure our booking was immediately debited for the full duration of our stay.
- Official Description (provided by the hotel):
- One of Rotorua's newer properties. This Motel has 20 Rooms, there are One Bedroom Units, that can sleep up to 4 people. There are Executive Studios and Standard Studios. All rooms have a Spa Bath or Pool. FREE WIFI is available, also with a Restaurant right next door, open for Breakfast, Lunch and Dinner. ... more less
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- Also Known As:
- Executive On Fenton Rotorua