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“no breakfast”

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Executive on Fenton
Ranked #44 of 92 Hotels in Rotorua
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“no breakfast”
Reviewed May 3, 2012

arrived friday evening approx 6pm.greeted by duty manager i presume. paid our money for two nites stay. $350 and asked if we could order breakfast for the following morning but we told she was to busy &.did not offer any continental type breakfast but told the restaurant across the road served a breakfast.we have had breakfasts there many times before with no problems.that was the last communication we had with this person until leaving.which was a just thanks for the key.we have stayed there a number of times previously with no problems. but i think getting treated like that will be our last.also the spa was turned off at 8.30 approx but states in there guide they are turned off at 10.30 pm.the duty person needs to learn some pr skills

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank graham b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
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    82
    26
    20
    4
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37
100
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cornwall, United Kingdom
Level Contributor
171 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed April 19, 2012

This is a clean and comfortable motel located on Fenton Street, known as "motel mile" due to the large numbers of hotels, motels and guesthouses. The rooms are large, but sparsely furnished with no wardrobes, but with small kitchenette, and jacuzzi bathroom. It is an easy walk into downtown Rotorua (a bit like Blackpool but smells worse!)...

The owner/manager was very helpful answering our queries about what to see and do around the area and this was a big plus. One "must see" is Rotorua Museum in the old bath house at the top end of town.

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank Ncas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 7, 2012

A nice modern motel situated on what is obviously the main motel strip in Rotorua. We needed to drive to a restaurant but that would apply to most of the other motels. Staf was very helpful with advice about attractions.

  • Stayed April 2012, traveled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank Trotter_Family_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minchinhampton, United Kingdom
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 23, 2012

No complaints here...friendly welcome, decent on-time breakfast, everything necessary in the room and free parking right outside the room. Just not quite "executive", but happy to return, hopefully to a room away from the road (which was slightly noisy but did not disturb sleep with windows closed). About a 15 minute walk to all the restaurants and the thermal park and lake, so very good.

Room Tip: Avoid no. 14? (the one nearest the road, anyway).
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 16, 2012

Be aware that they will overbook and then tell you to get a refund from your booking company if they can get a booking that sells more rooms. We had a paid and confirmed booking and they overbooked us for a bigger party. They did have the courtesy to ring and tell me, but a paid confirmed booking should be just that.

  • Stayed February 2012, traveled on business
    • Service
Helpful?
2 Thank gf1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 29, 2011

We stayed in an executive suite with an outdoor spa. The unit was a decent size, it was fairly modern looking, decorated neutrally, and four towels were provided. But overall it was disappointing.

The room has not been maintained well, and it was not clean. We arrived to find a pube on the toilet seat, there was dust on the bedside tables and when I ran my finger along the bathroom vanity it came back covered in goodness knows what. I would expect that surfaces like that would at least be wiped down between guests.

The beds were cheap and rickety, and there was no couch so it wasn't a comfortable room to relax in during the evening.

We had a fairly sleepless night thanks to the guests next door, and were woken up the next morning by housekeeping banging on the door and then almost immediately opening the door while we were scrambling to get some clothes on. I was all a bit much, so we checked out early.

It's an OK place to stay, but it's very average and does not live up to it's "Executive" name. Which is a pity, because it could if they only put in a bit more effort.

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank eleinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 17, 2011

Stayed in an Executive Spa Suite which was one of the upstairs units. Huge rooms with every thing requirred for a weekend away. King sized bed was very comfortable, kitchen facilities, tv and DVD player,Large bathroom with double spa bath . Very clean and well maintained units. Friendly helpful staff.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigGNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive on Fenton

Property: Executive on Fenton
Address: 285 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Rotorua
#31 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Executive on Fenton 4*
Number of rooms: 20
Official Description (provided by the hotel):
One of Rotorua's newer properties. This Motel has 20 Rooms, there are One Bedroom Units, that can sleep up to 4 people. There are Executive Studios and Standard Studios. All rooms have a Spa Bath or Pool. FREE WIFI is available, also with a Restaurant right next door, open for Breakfast, Lunch and Dinner. ... more   less 
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Also Known As:
Executive On Fenton Rotorua

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