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“SPA was real Delight!!!” 5 of 5 bubbles
Review of ASURE Palm Court Rotorua

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ASURE Palm Court Rotorua
Ranked #17 of 93 Hotels in Rotorua
Certificate of Excellence
New Delhi, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“SPA was real Delight!!!”
5 of 5 bubbles Reviewed March 23, 2014

Assure Palm court was booked by our hosts from Taupo (who also were the owners of the Assure Ascot). When we finally got there Toni made sure that we are placed comfortably and in peace. Not only the room was real delight so was the never ending hospitality from her. She helped us out in planning our tour of the city as well. Whenever and whatever time of the day you are returning, she would always be her energetic high to help you out. Easily this could be the choice for couples as well as families!

Room Tip: Rooms at the Rear are at quite a private location!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nikhil_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, March 25, 2014
Thanks for all the kind words. We certainly aim to have all of our guests feel very welcome when staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    152
    55
    16
    3
    2
See reviews for
80
87
7
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Burnley, United Kingdom
1 review
5 of 5 bubbles Reviewed March 11, 2014

Have stayed in many family properties in various countries and wish they were all up to this standard. Excellent all round for this house, spacious and comfortable very well equipped and in quiet location but easily accessable. Friendly and helpful owners. A very pleasant stay, has spoilt us now for the rest of our tour!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank janet j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, March 13, 2014
Thanks for reviewing the 3 bedroom house. The house is indeed in a very quiet street and very handy to restaurants and super markets. We are so pleased you enjoyed the stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
2 reviews
4 of 5 bubbles Reviewed February 27, 2014

We booked the Asure Palm Court Motor Inn 3 bedroom house as there were 3 couples in our party. The house was just down the road from the motel, but it was lovely and clean, very spacious and everything that you need. It is easy access to shops and restaurants. I would recommend staying here and would definitely stay here again.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank maxine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, March 1, 2014
Thanks for the review on our house. The house can sleep a max of 8 people and is very handy to all that Rotorua has on offer. Best Regards to you and your friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed February 27, 2014

Our unit was very clean had everything we needed, would defiantly stay there again. the bed was very comfortable, of course excellent location. The staff very efficient. We have visited Rotorua many times stayed at different places, but I would say this was one of the best places we have stayed.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Beverley96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, March 1, 2014
Thanks for the great review. Over 30% of our customers are repeat which is something we really like as we get know each others stories and share parts of our lives.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowknife, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

Stayed three nights in this place while we travelled throughout the area. The room was comfortable, well laid out and equipped and easy to find. It was located pretty center to the city along a strip of other hotels. It would have been nice to have air conditioning as we are northerners who are definately not used to +25 temperatures in Feb but I understand that air conditioning is very scarce in Rototura due to the sulfer in the air, which, although I could smell it where the Inn is located, was not stronf enough to be an issue. What made our stay memorable there was the owners who provided excellent service, information and welcome. They even had a couple of friendly but not bothersome pets to make us feel at home when sitting outside the unit.

The bathroom was the only annoyance that we experienced as we had to climb into the spa tub to have a shower which was difficult, slippery and a bit scary when wet. It also needed a really good, detailed cleaning including the shower head which was definately one of the lowest end shower heads that I have seen in any hotel.

Overall. however, we really enjoyed our stay there.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DonnaGibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, February 27, 2014
Thanks so much for the review. We really are having a good summer and air conditioning would make things more comfortable. Alas the sulphur is the enemy for such things and the cost versus reward does not add up at all.
The showers over the spa pools was the architects answer to getting a hot tub into all rooms and leaves us and many Motels in Rotorua with a conundrum. To replace the spa pools and or alter showers is going to be a major cost and effort. We agree sliding showers with head controls would be great, however to do this would require the wall lining to be removed and replaced. Likewise with the pools. To get these out of the rooms to replace them would require the building to be torn apart to some extent. The alternative would be to remove them by destruction and not replace them leaving room to build in a modern bathroom. There seems to be no real simple inexpensive way forward, however we will keep investigating for a practical and affordable solution as you are not alone with your concerns.
Thank you for staying with us and all the best from the Palms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 23, 2014

After travelling from Auckland on the motorbike we were meet with a friendly welcome and an immediate change of allocated room so motorbike would be out of sight from the road. The room was clean and staff friendly and helpful. The spa pool was a great way to relax and unwind. Would recommend this motel.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, February 25, 2014
Thanks for staying with us and we hope to look after you again. We will always try and adjust to meet peoples needs. Best regards from the Palms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed February 20, 2014

To the woman and her daughter who suggested stay somewhere else I have to ask ...... WHAT DRUGS WHERE YOU ON WHEN YOU STAYED HERE? This motel is impeccably clean, beautifully decorated homely rooms and all staff including cleaning ladies are polite and helpful.
I will deffo stay here again!
Thanks for a lovely stay Palm Court!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Domusvirtute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, February 22, 2014
Thanks for taking the time to review us and for the lovely comments. 30% of our customers are return customers and over 10% are referred onto us by people that have stayed in the past. I do wonder if the lady giving the terrible comments actually stayed at our Motel and not somewhere else.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ASURE Palm Court Rotorua

Property: ASURE Palm Court Rotorua
Address: 288 Fenton Street | Glenholme, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #17 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ASURE Palm Court Rotorua 4*
Number of rooms: 17
Official Description (provided by the hotel):
Clean, comfortable, ground level, Friendly, hot tubs/tea&coffee making/irorning/cooking facilities in all units. Close to all Rotorua activities and restaurants. Helpful hosts to ensure your stay is personalised and a happy one. The rooms are all ground level, non smoking and have their own private self fill Hot Pool / spa pool. Committed to your comfort your hosts at ASURE Palm Court Rotorua will make your stay the best that it can be. ... more   less 
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