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“Good all rounder”
3 of 5 bubbles Review of Ibis Rotorua

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Ibis Rotorua
Ranked #32 of 93 Hotels in Rotorua
Auckland, New Zealand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good all rounder”
3 of 5 bubbles Reviewed February 23, 2013

For the price paid this was great value; a good all round hotel, rooms smaller than some but very tidy and beds good - in keeping for hwat one expects at an Ibis. Food only average especially as Rotorua is a big tourist destination and I think Ibis here could do a bit better on that front. Staff exceptionally obliging. Have stayed here on various occasions and will do so again but first timers shouldn't expcet the Ritz, just a good, honest hotel where you feel comfortable putting your head down at night.,

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, February 25, 2013
Great comments thank you. I like the comment about first timers not to expect the Ritz but that we are clean and tidy with focus on customer service. The Ibis brand is a hotel brand where you know what you are getting, and we strive each day to deliver on that.
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1,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
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English first
Napier, New Zealand
1 review
4 of 5 bubbles Reviewed February 5, 2013

Service: Friendly and helpfull
Room: Deluxe lakefront double room, well appointed with comfortable double beds and air conditioning.
Location: great location, just a few minutes from the Lake Front and wonderful restaurants. Hotel has an in-house restaurant (available for all meals) and room service. We enjoyed a buffett breakfast (good value for money)
Liked best: accessibility to lake front and shopping area, variety of restaurants within few minutes walk. Late check out at 11.00am
Liked least: Small TV and no mini bar (did provide tea and coffee facilities)

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank perroplas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, February 7, 2013
We have great news in the fact that we are currently replacing all of our TV's with wall mounted larger LCD units which will certainly make the room more spacious, and a welcome upgrade. As written in so many reviews we are very proud of our fantastic location
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Whangarei, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed February 3, 2013

Rooms clean and comfortable with little extras in the ensuite, the double beds were a bonus. TV & channels basic, fridge didn't keep our water chilled, was a pain to access wireless internet down in the lobby, with only a cable 'pay only' connection in the room as an alternative option and the laundry was hard to find (appropriately placed signage may help). Had to guess which floor my room was on, perhaps a little more informative check-in instead of just "name, sign, & payment option". I had to initiate and prompt for information. Overall it covered the basics and a pleasant stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarnz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, February 7, 2013
We do have great facilities here, comfortable, clean and basic amenities, which are reflected in the room rates. Yes we are currently in negotiations in regards to our internet and Wifi options. Thank you for your comments in regards to the additional signage, I will discuss this with the team.
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Auckland Central, New Zealand
1 review
4 of 5 bubbles Reviewed January 30, 2013

Ibis Rotorua supplies good quality accomodation and a reasonable price. Only gripe would be the cleaning ladies calling out through the hall way to service the rooms from 8.30am which is too early when you consider it is a 10am check out. Other than that the staff were all friendly and helpful. Perfect location. Close to town, restaurants and lakeside.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 17steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, January 31, 2013
On occasion our Room attendants are a bit keen to get into their days duties, but on a positive note, they are trying to be efficient and offer an optimum service. We do get a number of guests requesting early arrival so as soon as guests depart the cleaners are able to access the rooms and get underway. However, thank you for your comments as I do need to continually remind the employees of sleeping guests and being courteous in their approach to noise disruptions.
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Tauranga, New Zealand
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 29, 2013 via mobile

Was a pleasant stay, nothing wrong with hotel, rooms were a little small, and was over shined by its big brother Novotel, if you want to go in a pool you have to go to the Novotel, didn't have much of an atmosphere, but was a good stay, nice for short term and good value. Wouldn't stay more than 2 nights.

Stayed February 2012, traveled with family
Helpful?
Thank JaffaBoyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, January 31, 2013
Yes, we are lucky to have our sister property next door, Novotel Rotorua. The pool facilities are a fantastic asset. The team at Ibis continually strives to offer optimum service and provide a clean and tidy environment for all of our guests. Thanks for taking the time to post your review.
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Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 25, 2013

The rooms are clean and I enjoyed the double beds at the room. Staff is friendly and the room is very clean as well. One thing almost ruined our experience: the internet is so slow that is shocking. We tried to use the internet at the lobby and it took 7minutes to open a page. We could not use it at all, and if we had to pay for it it would be a big waste of money.
The menu is a bit random on prices: $7 for small chips and $28 for large ones (this is a massive difference). It also mentions that it could be delivered it at your room or pick up at the reception. Not sure why someone would bother going down and pickint it up from the reception, unless they charge to deliver the food for u... I didnt figure out. In any case, i'd stay again for a cheap price on rooms (and would take a 3g with me).

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, January 28, 2013
Unfortunately we have been experiencing some issues with our free internet recently, however a specialist has been organised to come to the hotel and carry out a detailed investigation to fix the issue with the speed. I am sorry that this service was not running at an optimum level during your stay. The Ibis Brand does not do delivered rooms service, it is a "Grab it and Go" menu where all orders are to be picked up by the guest. The $28 listed price for the large fries is simply a typing error which is being replaced currently. Thank you for your comments.
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Tully, Australia
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 22, 2013

Service was great, reception staff was very friendly specially one staff member in particular (Rosie) very good reception skills and PR work 10/10. Meals where great value for money, though the bar is what you see is what you get there is no drink list not even a wine list from what I recall.
Rooms are very clean, central to everything including the tourist attraction on the lake.
If one books here, you will be very happy.

Room Tip: For the backpackers/Business People where they require the internet, IBIS has free internet for gues...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, January 24, 2013
It is always a pleasure to receive positive feedback so thank you for taking the time to write your review of Ibis Rotorua. We have a fantastic team and their primary focus is to ensure each and every guest feels welcomed and attended to in both a friendly but professional manner. We do indeed have a wine list and I will raise your comment with the team to ensure this is both displayed and offered to our guests in both the bar and restaurant.
Thanks again and we look forward to welcoming you back to Ibis Rotorua in the near future.
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Additional Information about Ibis Rotorua

Property: Ibis Rotorua
Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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