Although we didn't stay the night - first impressions count. We arrived early and decided to see if it was possible to check in. It was ok by reception so we drove around to the back of the premises and got our bags out. We were on the top floor and the owner I presumed walked in front, meanwhile myself and mother had to carry our heavy bags upstairs. The lady asked the man to help with our bags and his response was I have something heavy in the hands he was holding his cup of coffee or tea. The room was average, no electric blankets on the bed, the room was cold and the heater was on. The door on the room was frosted glass which is not appealing. I booked this hotel from the reviews of Trip Adviser I was aware it was not 5 star but thought it would be ok for the night. I received a call from my partner who was in Taupo and that I would need to go back to Taupo for the night. I am glad that we didn't stay as I think I would have left regardless of our change of plans. I went downstairs to advise and ask about cancelling and the man advised that I would have to pay the full fee. I paid the $99 and we got our bags and left. If we were to stay I would have asked for our money back. We were to stay in Rotorua the next night coming from Taupo but just headed to Auckland. I would not stay here, pay the extra $$ and stay elsewhere.
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- Also Known As:
- Six On Union Rotorua