This is a very hard property to review because the accommodation options are so different from each other and would have a big impact on your overall experience. Its not a purpose built resort but rather a family home that has been converted into a guest house. I'll start by giving a big thumbs up to Andrew. As many others reported, he greeted us with a friendly smile and took us to our initial room, very nice welcome indeed. Its unfortunate this friendly approach was not universal amongst other staff.
We started off in the two bedroom apartment below the owners house. To be honest it was a little disappointing. As already reported its directly next to the tennis court, and by directly I mean about 1 m from the kitchen windows to the court fence. If someone was playing there, it would be impossible to ignore them or sleep. Also, this room only has a single bathroom which for 2 adults and 2 children was not ideal and the decoration is very dated; it needs renovating in my opinion and the court needs to be screened. Fortunately for us, the electricity did not work in the main bedroom so we were moved to the owners property as that was the only other accommodation that could hold a family. This was a different world from the room below; stunning views, more bathrooms than people, even has an internal elevator although I didn't want to risk using it. The only negative I could say about it would be its cost; at the price quoted to us you are getting close to places like Solitaire and even Huka Lodge both of which I have stayed at but too long ago to warrant reviews. Its sold as a room for multiple visitors, but then there is only one main bedroom with the others all perfectly decent but much smaller...difficult to see how you could evenly split a bill up there.
The big downside of Peppers is that as a guest house, its facilities are lacking. There is no pool, which did not bother us as we were out every day, but the restaurant facilities were not adequate. On the day we arrived there was a wedding which meant no food on site at all; good job we arrived early in the afternoon. On the other days, we ate on site. The food was good, although its a very limited menu but that is understandable due to the small number of guests that can stay. Children's food was not up to scratch. Simple pasta, chicken nuggets which very closely resembled fast food takeout, all at premium prices. Adult food was good; breakfast the best I have ever had anywhere - top marks there.
Other accommodation varied wildly; there appeared to be 2 cabin style buildings both of which had amazing views and spas, but which were quite exposed to other people wandering around. There is also accommodation in the original house which forms the main part of Peppers; speaking to guests staying there they said it was nothing special and from my observations could be subject to noise if people decided to hang around outside of an evening.
Its position on the lake is great. It goes directly to the waterfront with its private beach; the animals were very friendly especially when they saw my daughter carrying some apples for them (we asked permission to feed them first btw).
Overall it was a pleasant stay, but not one that provided any sort of wow factor, except for the views from the owners property but as I said the cost of staying there puts you into a different league and opens up opportunities I would choose in preference. Its a good location in Rotorua if that is where you are going, but its not the sort of place I would go to just for the sake of staying there unless it gets a makeover and the restaurant facilities are improved.
- Official Description (provided by the hotel):
- 5 Star Exclusive luxury lodge surrounded by the sparkling waters of Lake Rotorua. Peppers on the Point offers guests the opportunity to experience the rich culture and geothermal wonders of Rotorua or simply relax and enjoy the tranquility of the stunning location. Once a Maori Pa site, the property is steeped in local history - of ancient battles, love and life - and looks out towards the historic Mokoia Island. The Lodge itself is a converted 1930's mansion filled with beautiful antiques and only 10 minutes from the heart of Rotorua. Linking into Rotorua's spa heritage we have our own therapeutic health and wellness treatment room and a small guest gym. Other facilities include a tennis court, private beach, native bush walks and jetty. ... more less
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- Also Known As:
- Peppers On The Point - Lake Rotorua Hotel Rotorua