The stunning outlook in a grand old family home is let down by lack of atmosphere and attention to detail.
The meal was disappointing in service, quality and presentation.The dietary requests at booking for no onion were totally ignored and the majority of the meal was onion containing and as it appeared that it was completely preprepared nothing could be altered. We were presented with the cheese platter with no accompanying bread or biscuits. The weather was warm and the air conditioner was on but it could not combat the stifling bedroom due to the slab heating left on by the cleaning staff. It took numerous phone calls from the waiter/sommelier (?only on site staff member) to remedy the problem. We felt it was not worth the money. We communicated our concerns the next day to the manager and were assured that it would be investigated but we have heard nothing since
- Official Description (provided by the hotel):
- 5 Star Exclusive luxury lodge surrounded by the sparkling waters of Lake Rotorua. Peppers on the Point offers guests the opportunity to experience the rich culture and geothermal wonders of Rotorua or simply relax and enjoy the tranquility of the stunning location. Once a Maori Pa site, the property is steeped in local history - of ancient battles, love and life - and looks out towards the historic Mokoia Island. The Lodge itself is a converted 1930's mansion filled with beautiful antiques and only 10 minutes from the heart of Rotorua. Linking into Rotorua's spa heritage we have our own therapeutic health and wellness treatment room and a small guest gym. Other facilities include a tennis court, private beach, native bush walks and jetty. ... more less
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- Also Known As:
- Peppers On The Point - Lake Rotorua Hotel Rotorua