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“O.M.G. Gross”
Review of Devonwood Manor

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Devonwood Manor
Ranked #78 of 92 Hotels in Rotorua
Reviewed December 27, 2010

Arrived to find a shabby grubby motel unit. Certainly not like the one advertised on their web page. By no stretch of the imagination could it be called a four star motel. Goodness knows how it managed to get that rating. The spa bath in the unit had no fixtures so could not be used and there was no shower curtain. The curtains in the bathroom were mildew,shabby and dirty. The oven was dirty and the holder that held the bigger kitchen utensils was thick with dust. These are just a few of the problems and although we booked for two nights we decided to leave after only one. The final straw was going to the toilet before we left and it would not flush as it had broken. The only bright side was that when my daughter in law went to complain they gave her a partial refund. The whole experience spoiled our trip.

  • Stayed: December 2010, traveled with family
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3  Thank whale54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 - 82 of 83 reviews

Reviewed October 5, 2010

Do yourself a favour and stay well clear of this place. Rooms are not newly renovated as advertised. Rooms are small and tight; kitchen facilities are rubbish; towels provided were old and already frayed; and to top it off, it is located on a main road - making it very noisy at night!! Even the phone line was crap!

  • Stayed: September 2010
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1  Thank Cheryl810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2009

We booked over the phone, after reviewing their website. All looked OK. We booked a two bedroom unit, and whilst there we no photos on the website of the two bedroom unit, the other photos shown all looked OK. We now no why there are no photos of the two bedroom unit - it is absolutely disgusting. The decor is revolting, (being polite) its dark, dingy, clostropobic, & COLD COLD COLD. It's not what we expected, but thought we would tough it out. Things went from bad to worse - half the lights didn't work, the wall heater downstairs pumped out dusty smelling heat. We decided to take the children for a swim in the HEATED pool - you guessed it - it was luke warm, and in the middle of summer would have been great - we were there in the middle of winter - not so great. Don't worry I said, there are two spa pools, we'll try those - same story, luke warm. Back into the unit for a spa bath (minus the spa features) only for our son to discover the controls for the shower (over the spa bath + no curtain), and it sprayed everywhere. Enough is enough, we were going to leave (I guess there is a reason why they ask you to pay when you check in!!!). We complained at reception, and were told she would talk to management. The receptionist came to our room, and offered to upgrade us into a spa unit, at no extra cost (like they were doing us a favour). The room she showed me was far superior to the one we were in - in fact I cannot understand how, with any decency they can advertise and take money for the two bedroom unit. We moved into the spa unit - complete with cobwebs. The only thing nice about this place was the receptionist, and I think she was just embarassed.
The management of this establishment are obviously hospitality school drop outs - as their excuse was, "its must have been the previous guests" what a cop out!!
The TV is the spa unit in the bedroom only played in a lovely shade of blue! The beds were made (just), but nothing else was replenished eg: Teabags etc.
The shower head in the shower/bathroom was a disaster - you actually had a shower before you even got in - it sprayed everywhere (walls, floor, ceiling) everything other than you in the shower - you had to duck around to get wet.
Our recommendation - run as fast as you can in the opposite direction.
We have stayed in many motels in Rotorua, and this would have to be the worst by a long long shot. Wouldn't stay there again, even if you paid us to.

  • Stayed: July 2009, traveled with family
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2  Thank huesonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2008

Headed to Rotorua with high hopes as I've stayed in various motels in the area and decided to give this one a go.
Booked over the phone for 2 nights in Anzac weekend.
We arrived to find ourselves booked for only one night, and there were no rooms available the next night due to the busy anzac time. After arriving in the average-looking room we found the spa was cold even though its thermometer read 39 degrees.
Generally unpleased with the rooms appearance and unsatisfied with the value for money we decided to check out and find somewhere else.
After debating with the motel staff, we left unwilling to pay for the nights accommodation as suggested.
They didn't charge us thankfully and we headed to the Millenium Hotel for a much nicer experience :)

  • Stayed: April 2008, traveled as a couple
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1  Thank nztravelbug101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2007

Checked out this motel in the accomodation guides and the internet for a family holiday in January this year. We were looking for a 4+ star accomodation with a swimming pool for the kids.
The unit we booked was a two bedroom upstarirs/downstairs family unit with full cooking facilities and spa pool.
When we arrived in January 2007 we found the unit to be still stuck in the 70s. The ceiling was low and claustrophobic, the facilities were old and very worn, the walls were in need of at least a good paint. The kitchen facilities were in bad condition and the bathroom was full of pink 70s decor.
Ended up looking for another motel and making up a story to leave before we unpacked.
I believe that they are in the process of renovating but obviously they hadnt got to our unit yet. This was supposed to be a 4 star facility and this was reflected in the price.
Will never stay here again

  • Stayed: January 2007, traveled with family
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Thank WellingtonNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2006

Stayed here with extended family members (10 in total) for a total of 4 nights. The reception staff are friendly, and will accommodate you if you have any special requests. The rooms are spacious and clean, and are above average in presentation. Their is an outdoor pool which is heated all year round, as well as spa units. My one gripe though was that we paid extra for a spa unit, but the spa itself was cold. By the time it heated up, it had turned off due to an automatic shutdown at 10pm. Their are guest spa pools available, but because this was the school holidays, you can imagine how full they were. Overall though, the place itself has a wonderful family feel about it, and the receptionist will bend over backwards to make you feel at home.

  • Stayed: October 2006, traveled with family
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2  Thank Don'tbenosey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2016
Google Translation

  • Stayed: January 2016, traveled with friends
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Thank Humberto Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Devonwood Manor

Address: 312 Fenton Street | PO Box 6052, Rotorua, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Rotorua
Price Range: $65 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Devonwood Manor 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to Devonwood Manor. We have 35 units in different type to satisfy our different guests' requirements. Our units have been refurbished in 2009. Great accessibility. Affordable price, friendly staff and multi-functional services make you feel home away from home. ... more   less 
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Also Known As:
Devonwood Manor Rotorua

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