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“Excellent all round!”

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Quest Rotorua Central
Ranked #1 of 92 Hotels in Rotorua
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent all round!”
Reviewed June 17, 2013

We were met by Lisa at the front desk - what a perfect way to start a stay! Very informative and a nice touch to help us with our bags :)
The room was great, we stayed in an executive 1 bedroom with spa pool on the large deck, a nice way to spend a cold evening (it was winter).
The bed was really comfortable and the black out curtains made sleeping in very easy. The chocolates on the welcome note were a lovely touch.
Would recommend this to everyone as the apartments are very central with restaurants and shops only 2-3 mins away.
Would recommend Fat Dog Cafe & Bar for breakfast and / or dinner!
Secure (paid for) parking.

Room Tip: If booking an Executive 1 Bed, ask for a high floor to get a view
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Crunch03_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, June 28, 2013
Dear Crunch03_13

We appreciate such a positive endorsement from a Senior Reviewer on Trip Advisor. We are pleased that you enjoyed all facets of your stay and the service that we offer. The Hot Tubs on the balcony are almost a must for the winter months!

We hope that we have the opportunity to welcome you back soon.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Vancouver, Washington
Level Contributor
109 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 12, 2013

Colin and Lisa are terrific hosts. My room was large, well-appointed and clean... exactly what you want for a 5-day stay. They helped coordinate a computer training session in their boardroom and were quick to go find a power strip so that everyone could plug in their laptops. The tea break catering was well-received and it worked out perfectly. Best of all, the price is very reasonable and being centrally located, you can walk to multiple restaurants, shops and grocery stores if you want to prepare your own food in the kitchenette. Will definitely stay here again next time I'm in Rotorua

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Krw1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, June 28, 2013
Dear Karl W,

We appreciate you taking the time to write a glowing review. We are pleased to have been of assistance for your conference and business needs. Should you be back over this side of the world in the future, we shall look forward to welcoming you.

Thanks again.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2013

It was our first time to Rotorua and Colin is exceptionally helpful. He attended to our late check in, recommendation of restaurant, internet advice to our two big boys and places to visit. Quest is new, clean and central. We have already introduced other friends to contact Quest.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WP C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, May 30, 2013
Dear Peggy C

Thank you kindly for taking the time to write your first ever review on Trip Advisor. We are stoked with the 5/5 in all areas. We are pleased that we could have been of service to you and the boys to ensure that you had a great stay and holiday in Rotorua.

We really appreciate the endorsement of Quest to your friends and the wider community here on Trip Advisor.

While you live across the Tasman - hopefully it is not too long till we can welcome you back.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
Reviewed May 26, 2013

just spent three excellent nights at the Quest in Rotorua. It is very central - in the heart of the city - and housed in a beautifully re-developed piece of classic 60s architecture.

Traveling alone on business, I was greeted by the helpful and friendly franchise owner - Colin Macphee - and shown to my studio room. As far as studio rooms go, I would describe this as perfect. Immaculately clean and, as the hotel has only been open six months, everything is in like-new condition. The room itself is thoughtfully and sensibly laid out, contributing to a sense of space and comfort. The kitchenette was great, with a small dishwasher and all modern amenities, and the bathroom had an excellent shower too. The king-sized bed was super comfortable and the in-room entertainment system was easy to navigate with a range of pay-per-view and FREE movies to watch (not just old crappy old ones either). The room I was in also had a nice view out over the surrounding buildings toward the ranges.

If you like design and home interiors in warm neutral tones, nice fabrics and fittings, and uncluttered, functional spaces this is the place to stay. Modern, self-contained accommodation at its very best.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark_S1811027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, May 28, 2013
Dear Mark_S1811027,

We appreciate you taking the time to write your first review on Trip Advisor following your stay at Quest Rotorua Central. Like many of our corporate guests it is great to read that you enjoyed our central location and all the mod cons of our apartments.

We hope that the conference that you attended was a successful one for you and we hope that we can perhaps welcome you back again in the future, whether on business or pleasure.

Best Wishes
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 19, 2013

Quest Rotorua is a lovely modern accommodation. They are serviced apartments and are new, have washing/drying facilities and are right in the centre of Rotorua. Excellent accommodation and lovely service.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophiaadamopoulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, May 28, 2013
Dear sophiaadamopoulos,

Thank you for a glowing review following your stay. We are thrilled that you enjoyed the excellent facilities here at Quest Rotorua Central. We appreciate the clean sweep of 5’s highlighting your high degree of satisfaction.

We hope that you enjoyed your travels around New Zealand and we were pleased to be part of a great holiday for you both.

Wishing you well until we next cross paths.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 19, 2013

Brand new, very well appointed apartments. Friendly and professional service. The staff went out of their way to ensure I was well looked after. A short walk from the main drag with all the restaurants and bars.

Highly recommended, would stay there again!

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eventful_Thor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, May 19, 2013
Dear big_block_hg,

Thank you for the great endorsement following your stay at Quest Rotorua Central, we are pleased that you had such a great stay. We appreciate you taking the time to write your first Trip Advisor review.

Next time you are in New Zealand we hope that we can be of service.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 13, 2013

very professional reception, as others booking in at same time; personally shown to room; there were 2 couples and we had booked 2 bed apartment but it was actually 2 adjoining, one studio and one one bedroom, suited us all well; the standard of appointments very high, bed delightful but the personal service and friendliness of Colin and Lisa was the stand out. this interest in their customers wellbeing is obviously what travelers appreciate. we were especially grateful for the ammonia, which Colin delivered, to wash our muddy, sulphorous clothes!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piptrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, May 15, 2013
Dear piptrip,

We always love to see such great feedback from a Senior Reviewer on Trip Advisor, we appreciate such positive comments and we are pleased that we were able to contribute to the enjoyment of your stay in Rotorua.

The Interconnecting Two Bedroom Apartment that you had is very popular with couples travelling together as you get the benefit of two king beds, two bathrooms and a fully self-contained kitchen. We believe that we have the best beds in the industry with a 7” mattress and comfort layer, ensuring the comfortable sleep that you enjoyed.

Hopefully the cloudy ammonia managed to get the sulphur smell out of your clothes after your mud bath at Hells Gate!

We hope that we have the pleasure of welcoming you back in the future should you opt to travel across the Tasman for another holiday!

Kind Regards,
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Rotorua Central

Property: Quest Rotorua Central
Address: 1192 Hinemoa Street, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Rotorua Central 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Award wining Quest Rotorua Central awaits your arrival. Voted #1 Hotel - Top 25 Hotels – New Zealand in the 2017 Trip Advisor Travellers Choice Awards. If you are looking for the best of service, best location and a quality apartment in Rotorua - look no further. We are conveniently positioned in the heart of Rotorua's CBD. Centrally located to enjoy local restaurants and bars, shops and activities we are only 550m to the Polynesian Spa and lerss than 1km to the Rotorua Lakefront. All apartments are self-contained with laundry and kitchen facilities including hobs, dishwashers, microwaves / ovens and fridges. The Executive Apartments boast a private balcony and relaxing Hot Tub - ideal to soak in after a day of adventure. ... more   less 
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