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“Ideal small apartments for business or leisure - Brand new and clean !!”

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Quest Rotorua Central
Ranked #1 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed February 26, 2013

I really enjoyed my stay at Quest. Very central in Rotorua. You are literally 22 m. :- ) from the centre of town. Starbuck coffee 30-50 m. away and plenty of shops and restaurant. You can also walk to Polynesian Spa.
Only one bad thing I would like to point out. The internet is too expensive and they put limit on how much you can use :- ((. This is a drawback for business people and something that ought to be included just like power and water.
Otherwise really nice place.

Room Tip: select 2nd or 3rd floor.
  • Stayed: February 2013, traveled on business
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Thank AirportWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded March 23, 2013

Dear AirportWB

Thank you for taking the time to feedback on your recent stay at Quest Rotorua Central. We really value the comments of a Senior Contributor on Trip Advisor. We are pleased that you had an enjoyable stay and made the most of our central location in Rotorua.

While we charge for internet, we are one of the few accommodation properties in Rotorua and New Zealand that can offer High Speed internet through the provision of a Fibre Optic connection which offers speeds faster than 99% of all New Zealand connections (upload / download speeds exceeding 40Mbps - results from speedtest.net), while you suggest that we limit usage – we sell bundles in 500Mb, 700Mb, 1.2Gb and 5Gb, which offers great capacity for business or leisure guests.

We choose to offer value for money rates to our guests and all add-ons are on a user pays basis as opposed to increased rates that include everything, which I am sure guests will appreciate.

Thank you once again for your feedback.

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed February 24, 2013

My associate and I stayed here for 4 nights whilst working at an event. The place is very new and so the decor is lovely. We had an adjoining room, so the luxury of a large lounge and a spa pool on the deck that got amazing afternoon sunshine.

Lisa and Colin are very attentive hosts.

Room Tip: Back right hand corner if facing the property, get avo sun on deck.
  • Stayed: February 2013, traveled on business
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Thank susiecampgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded March 22, 2013

Dear susiecampgirl

It’s always great to get such positive feedback from a Senior Reviewer on Trip Advisor. It is pleasing to hear that you enjoyed the leisure facilities of your Executive Apartment, while here for work. As your room tip eludes - all our Executive Studios get some great evening sun, so future guests make sure you bring a chilled bottle of wine to enjoy after 5pm!

We hope that we can welcome you back in the near future.

Kind Regards
Colin & Lisa
Franchise Directors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

Pros: This hotel is brand new (opened November 2012), the hotel room interior was superb and very clean (everything was brand new, all whiteware and electronics were top of the line), full-sized kitchen (with a full-sized oven!), in-room washing machine and dryer, great location (right in the city centre, walkable to anywhere), extremely friendly and helpful staff who also live on-site, easy street parking (free on the weekends), you're welcomed into your room with chocolate bars (not mints) and a hand-signed welcome letter!

Cons: The hotel is not located directly on/facing the lake (if you desire a lake view), the elevator is very small and fidgety (hopefully it will be upgraded/replaced), no free internet in hotel room.

Lisa & Colin are very hands-on and seem to have a very small team. Lisa was wonderful - she personally took our luggage up to our room, and gave us coupons and recommendations for a bunch of attractions. We were blown away by our stay and would definitely stay here again.

Note: the reception desk is not staffed 24/7, so if you are checking out early make sure you make arrangements with them in advance.

  • Stayed: February 2013, traveled with family
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Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded February 23, 2013

Dear candyichiban

Wow!! Thank you for the glowing review, which is always great from a Senior Reviewer on Trip Advisor. Your 5 Star Review is a great endorsement of what we are trying to achieve here. It is great to hear that you enjoyed all the mod cons that we offer seeing that we are the newest accommodation provider in town.

We strive to exceed expectations were we can and your comments on our service certainly motivate us to do what we do.

We hope that we have the opportunity to welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

A new premise but it is the friendliness and versatilities of both Colin and Lisa who manage the apartment hotel that make our stay from 17th to 20th Feb a very pleasant one. Due to its newness there is no need to mention about the hardware but the spaciousness and the comfort of the bed are the ones that makes a big difference. It's location is also a big plus which makes all of one's daily needs in a very convenient way.
Strongly recommends this apartment hotel if you were traveling to Rotorua or Taupo region.
Will go back next year again.

  • Stayed: February 2013, traveled with family
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Thank Lim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded February 23, 2013

Dear Lim R

We appreciate you taking the time to give a great endorsement of Quest Rotorua Central on Trip Advisor. We are pleased to have been of service through your 3 night stay and delighted that we contributed to a pleasant holiday.

It is great to hear that you will come back to see us next year when you visit New Zealand, something that we shall look forward to.

Kind Regards
Colin & Lisa
Franchise Directors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

Stayed at Quest Rotorua, a brand new hotel ideally located for walking the restaurant row, shops and a nice short walk to the lake and Polynesian Spa/ Sulphur Bay area. This proximity allows mostly sulfur free air, but on the first night, the wind shifted and we got the full Rotorua experience. The hotel has a husband and wife team that are very friendly and strive to make their guests comfortable and well-oriented. Colin, the manager, suggested walks in the area for us and offered discounts for various local attractions. The room was more a standard hotel room with kitchenette than a longer stay room.

The biggest problem is that there is insufficient space in the room for storing anything. There is no dresser, little food prep area (12 inches square maybe), no shelf in the bathroom, nothing. For one or two nights and no luggage, fine, but for longer stays or those traveling with lots of luggage, this is not your ideal hotel. we unpacked some things on the ironing board, and Colin brought me an extra suitcase stand and a wire rack. There is a closet with hangars, but no room for folded clothes.We lived out of our suitcases, because we had no room to unpack. We had a balcony with a hot tub, which was nice. Nice experience, new hotel, no space.

  • Stayed: February 2013, traveled as a couple
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Thank Runsailwrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Lisa & Colin were most helpful.
Digs were modern, clean, quiet & comfortable with all the mod cons.
(This includes washing machine and well equipped kitchen.)
My wife & I had a one bedroom adjoining our son & his wife's suite.
Location is within easy walk of Polynesian spa and the lakefront.
Many restaurants close at hand with a lovely little French cafe right next door.
The room's entertainment centre was well appreciated.
Would highly recommend to business travellers and families alike.

The only thing required to make it perfect would be free wifi.
(Surely not a tough thing to do seeing as how most downscale accommodations are now offering.)

  • Stayed: February 2013, traveled with family
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Thank RickAndLizW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded February 23, 2013

Dear RickAndLizW

It is pleasing to see that after your stay at Quest Rotorua Central you were inspired to write your first review on Trip Advisor. We appreciate you taking the time to tell the world about your stay. Thank you for your positive comments about the quality of your room, our great location and the service you received.

While we don’t offer free internet, at present, we can guarantee that we have one of the fastest internet connections in New Zealand with upload / download speeds between 40 – 70Mbps, where the average New Zealand connection is less than 2Mbps.

We hope that we can welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

The accomodation and service we got from Quest Rotorua Central and from Colin and Lisa was excellent and I would highly recommend it to anyone travelling to Rotorua. We stayed in a studio apartment for 3 nights and wished we'd stayed much longer. The apartment itself was very roomy, clean, modern and had everything we needed including a washine machine. The inhouse movies were a great extra feature and gave us something to do late at night when everything else in the town was shut. Colin organized internet and breakfast packs for us and catered them to our needs which was lovely. Colin also gave us so much advice on things to do and places to eat close to the apartments. It was all excellent advice as we loved everything we did and all the places we'd eaten. Such a lovely stay, was sad to leave. Would stay here again in a flash!

  • Stayed: January 2013, traveled as a couple
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Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded February 23, 2013

Dear Jessica S

It was a pleasure to host you both through your 3 night stay, we are pleased that our suggestions for dining and entertainment were well received and we appreciate you taking the time to write such a great review. While you came as guests it felt that you had left as friends. Although Perth is a fair distance away, we hope that we can welcome you back to Quest Rotorua Central in the future.

Kind Regards
Colin & Lisa
Franchise Directors

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Rotorua Central

Address: 1192 Hinemoa Street, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 92 Hotels in Rotorua
Price Range: $121 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Rotorua Central 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Award wining Quest Rotorua Central awaits your arrival. Voted #1 Hotel - Top 25 Hotels – New Zealand in the 2017 Trip Advisor Travellers Choice Awards. If you are looking for the best of service, best location and a quality apartment in Rotorua - look no further. We are conveniently positioned in the heart of Rotorua's CBD. Centrally located to enjoy local restaurants and bars, shops and activities we are only 550m to the Polynesian Spa and lerss than 1km to the Rotorua Lakefront. All apartments are self-contained with laundry and kitchen facilities including hobs, dishwashers, microwaves / ovens and fridges. The Executive Apartments boast a private balcony and relaxing Hot Tub - ideal to soak in after a day of adventure. ... more   less 
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