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“This place is 5 stars - would definitely stay here again!”

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Quest Rotorua Central
Ranked #1 of 93 Hotels in Rotorua
Certificate of Excellence
New York City, New York
Level Contributor
102 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“This place is 5 stars - would definitely stay here again!”
5 of 5 bubbles Reviewed February 22, 2013

Pros: This hotel is brand new (opened November 2012), the hotel room interior was superb and very clean (everything was brand new, all whiteware and electronics were top of the line), full-sized kitchen (with a full-sized oven!), in-room washing machine and dryer, great location (right in the city centre, walkable to anywhere), extremely friendly and helpful staff who also live on-site, easy street parking (free on the weekends), you're welcomed into your room with chocolate bars (not mints) and a hand-signed welcome letter!

Cons: The hotel is not located directly on/facing the lake (if you desire a lake view), the elevator is very small and fidgety (hopefully it will be upgraded/replaced), no free internet in hotel room.

Lisa & Colin are very hands-on and seem to have a very small team. Lisa was wonderful - she personally took our luggage up to our room, and gave us coupons and recommendations for a bunch of attractions. We were blown away by our stay and would definitely stay here again.

Note: the reception desk is not staffed 24/7, so if you are checking out early make sure you make arrangements with them in advance.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 23, 2013
Dear candyichiban

Wow!! Thank you for the glowing review, which is always great from a Senior Reviewer on Trip Advisor. Your 5 Star Review is a great endorsement of what we are trying to achieve here. It is great to hear that you enjoyed all the mod cons that we offer seeing that we are the newest accommodation provider in town.

We strive to exceed expectations were we can and your comments on our service certainly motivate us to do what we do.

We hope that we have the opportunity to welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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674 reviews from our community

Traveler rating
    563
    102
    7
    1
    1
See reviews for
149
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

A new premise but it is the friendliness and versatilities of both Colin and Lisa who manage the apartment hotel that make our stay from 17th to 20th Feb a very pleasant one. Due to its newness there is no need to mention about the hardware but the spaciousness and the comfort of the bed are the ones that makes a big difference. It's location is also a big plus which makes all of one's daily needs in a very convenient way.
Strongly recommends this apartment hotel if you were traveling to Rotorua or Taupo region.
Will go back next year again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 23, 2013
Dear Lim R

We appreciate you taking the time to give a great endorsement of Quest Rotorua Central on Trip Advisor. We are pleased to have been of service through your 3 night stay and delighted that we contributed to a pleasant holiday.

It is great to hear that you will come back to see us next year when you visit New Zealand, something that we shall look forward to.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Lake Tahoe, California
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

Stayed at Quest Rotorua, a brand new hotel ideally located for walking the restaurant row, shops and a nice short walk to the lake and Polynesian Spa/ Sulphur Bay area. This proximity allows mostly sulfur free air, but on the first night, the wind shifted and we got the full Rotorua experience. The hotel has a husband and wife team that are very friendly and strive to make their guests comfortable and well-oriented. Colin, the manager, suggested walks in the area for us and offered discounts for various local attractions. The room was more a standard hotel room with kitchenette than a longer stay room.

The biggest problem is that there is insufficient space in the room for storing anything. There is no dresser, little food prep area (12 inches square maybe), no shelf in the bathroom, nothing. For one or two nights and no luggage, fine, but for longer stays or those traveling with lots of luggage, this is not your ideal hotel. we unpacked some things on the ironing board, and Colin brought me an extra suitcase stand and a wire rack. There is a closet with hangars, but no room for folded clothes.We lived out of our suitcases, because we had no room to unpack. We had a balcony with a hot tub, which was nice. Nice experience, new hotel, no space.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Runsailwrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
5 of 5 bubbles Reviewed February 11, 2013

Lisa & Colin were most helpful.
Digs were modern, clean, quiet & comfortable with all the mod cons.
(This includes washing machine and well equipped kitchen.)
My wife & I had a one bedroom adjoining our son & his wife's suite.
Location is within easy walk of Polynesian spa and the lakefront.
Many restaurants close at hand with a lovely little French cafe right next door.
The room's entertainment centre was well appreciated.
Would highly recommend to business travellers and families alike.

The only thing required to make it perfect would be free wifi.
(Surely not a tough thing to do seeing as how most downscale accommodations are now offering.)

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RickAndLizW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 23, 2013
Dear RickAndLizW

It is pleasing to see that after your stay at Quest Rotorua Central you were inspired to write your first review on Trip Advisor. We appreciate you taking the time to tell the world about your stay. Thank you for your positive comments about the quality of your room, our great location and the service you received.

While we don’t offer free internet, at present, we can guarantee that we have one of the fastest internet connections in New Zealand with upload / download speeds between 40 – 70Mbps, where the average New Zealand connection is less than 2Mbps.

We hope that we can welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

The accomodation and service we got from Quest Rotorua Central and from Colin and Lisa was excellent and I would highly recommend it to anyone travelling to Rotorua. We stayed in a studio apartment for 3 nights and wished we'd stayed much longer. The apartment itself was very roomy, clean, modern and had everything we needed including a washine machine. The inhouse movies were a great extra feature and gave us something to do late at night when everything else in the town was shut. Colin organized internet and breakfast packs for us and catered them to our needs which was lovely. Colin also gave us so much advice on things to do and places to eat close to the apartments. It was all excellent advice as we loved everything we did and all the places we'd eaten. Such a lovely stay, was sad to leave. Would stay here again in a flash!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 23, 2013
Dear Jessica S

It was a pleasure to host you both through your 3 night stay, we are pleased that our suggestions for dining and entertainment were well received and we appreciate you taking the time to write such a great review. While you came as guests it felt that you had left as friends. Although Perth is a fair distance away, we hope that we can welcome you back to Quest Rotorua Central in the future.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyme, New Hampshire
2 reviews
5 of 5 bubbles Reviewed February 3, 2013 via mobile

We were delighted with our stay. The hotel is conveniently located in the center of Rotorua. It is brand spanking new and well appointed. Lisa and Colin went out of their way to make a brief stay enjoyable. We would definitely stay there again.

Our room was equipped with a nice kitchen, stocked with dinnerware, utensils and small appliances. We especially appreciated having our own washer and dryer since we had been traveling for several weeks. It was nice not having to wash things out by hand. There was even a small patio with a working hot tub!

We had overlooked booking a space for our car so the car park was already full when we arrived. Colin stepped up and offered to temporarily store and move it to a space directly in front of the hotel at 5 pm when street parking became free. He moved it to a hotel space in the morning. Every interaction we had with Colin and Lisa reflected their sincere desire to be as helpful as possible.


Stayed February 2013, traveled as a couple
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 8, 2013
Dear Mike P

We are pleased that after your stay at Quest Rotorua Central that you were inspired to write your first review on Trip Advisor. We appreciate your kind words and time taken to feedback on your experience.

We strive to offer the hospitality and service that we would like to receive ourselves when we travel, and your feedback helps motivate us to continue at the highest level. We look forward to welcoming you back one day, when the opportunity for a return to New Zealand arises. Our thanks once again.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
2 reviews
5 of 5 bubbles Reviewed January 29, 2013

I'm very fussy about the quality of service that I pay for. Colin & Lisa went out of their way to help us have a great stay. I'm from Melbourne Australia & would make a special effort to go and stay at their hotel again. You could not fault anything about the standard of room, friendliness, helpfulness... they made a great trip even better! The central location & Friday Street Market was great fun.
But the level of attention to detail that they gave us was exeptional.
Thanks so much Colin & Lisa!
Kevin & Carol

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 8, 2013
Dear Kevin & Carol

It was a pleasure to host you during your New Zealand holiday and we are ecstatic that we helped make your holiday the best it could be. We appreciate your kind words and knowing that you would go out of your way to come back here is very humbling.

We love the guest interaction and such feedback inspires us to keep doing what we do. We hope it’s not too long till you make that return trip back to Rotorua!

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Rotorua Central

Property: Quest Rotorua Central
Address: 1192 Hinemoa Street, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Rotorua Central 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
Quest Rotorua Central opened in November 2012 and is conveniently positioned in the heart of Rotorua's CBD. Centrally located to enjoy local restaurants and bars, shops and activities we are 550m to the Polynesian Spa and about 1km to the Lakefront. All apartments are self-contained with laundry and kitchen facilities including hobs, dishwashers, microwaves / ovens and fridges. The Executive Apartments boast a private balcony and relaxing Hot Tub- ideal to soak in after a day of adventure. ... more   less 
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