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“EXCELLENT SERVICE from Colin and Lisa!”

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Quest Rotorua Central
Ranked #1 of 93 Hotels in Rotorua
Certificate of Excellence
Melbourne, Victoria, Australia
2 reviews
“EXCELLENT SERVICE from Colin and Lisa!”
5 of 5 bubbles Reviewed January 29, 2013

I'm very fussy about the quality of service that I pay for. Colin & Lisa went out of their way to help us have a great stay. I'm from Melbourne Australia & would make a special effort to go and stay at their hotel again. You could not fault anything about the standard of room, friendliness, helpfulness... they made a great trip even better! The central location & Friday Street Market was great fun.
But the level of attention to detail that they gave us was exeptional.
Thanks so much Colin & Lisa!
Kevin & Carol

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 8, 2013
Dear Kevin & Carol

It was a pleasure to host you during your New Zealand holiday and we are ecstatic that we helped make your holiday the best it could be. We appreciate your kind words and knowing that you would go out of your way to come back here is very humbling.

We love the guest interaction and such feedback inspires us to keep doing what we do. We hope it’s not too long till you make that return trip back to Rotorua!

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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674 reviews from our community

Traveler rating
    563
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
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English first
Montreal, Canada
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Stayed at Quest Central for a month during relocation. Being from the hospitality field I am quite demanding. It is difficult to do better than a brand new hotel and that is precisely what Quest is. Very well appointed rooms with a modern feel that road warriors will appreciate. Comfortable beds with ample space. Units have pretty much all you need and the cleanliness is irreproachable! Easy walking distance to CBD and pretty much everything in Rotorua. Colin and Lisa, were always available and quite knowledgeable of all things Kiwi and Rotorua. Great jogging/cycling nearby as well as right in the heart of downtown where restaurants abound; close to the night market and lakefront.

Room Tip: Daily Breakfast is available at an extra cost which is great if you are in a hurry! Upgrade to a Su...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pdittay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 8, 2013
Dear Pdittay,

We appreciate an expert in the Hospitality field offering such kinds words on our product and service offering. We were pleased to host you for your first month in New Zealand and hope that you have settled in to your new life in Rotorua.

As you experienced, our apartments offer a great place that you can call Home for a prolonged period of time, as they offer full kitchens, dining lounge and laundry facilities. Our housekeepers are pleased with the mention – as their role is integral in our success as a hotel.

Thank you for taking the time to tell the world on Trip Advisor of your experience at the New Quest Rotorua Central.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

We mostly dealt with the manager\owner - Lisa. She was very warm and welcoming. The apartment location is excellent, right in the heart of the city. We got the executive suite with spa. All the facilities were very new and modern. Had added bonus of free movies as they were trailing a new system. Only minor issues were that the air con was facing straight at the bed where our head rests. So quite noisy when it is on and you are trying to sleep. There were also problems with the lift which needed maintenance.Other than that all good.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Greenvermin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, February 8, 2013
Dear Greenvermin

Thank you for taking the time to feedback on Trip Advisor about your recent stay. Like many other guests it is pleasing to hear that you enjoyed our central location and excellent new apartments.

It’s a shame you didn’t talk to us about the air conditioning, as the system can be set on a low speed mode and air flow can be adjusted, to avoid disturbance. We apologise for the lift problems that you experienced through your stay, our developer is addressing the issues here.

It will be our pleasure to host you back at Quest Rotorua Central on your next trip to the city.
Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

The managers Colin and Lisa are so friendly and helpful. The location really central, walkable distance to anything in town and to most restaurants and supermarket. and the facilities and size of the room were great. Very clean. Had free newish movies on demand.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viennamunichparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, January 19, 2013
Thank You Viennamunichparis for your perfect score.

We are pleased that you enjoyed our prime central location in the heart of Rotorua as well as our great new Apartments.

It is always a pleasure to be of service and we hope to be able to welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

We stayed in an executive apartment with spa bath booking through wotif. The apartments are in the centre of town so an easy walk for dinner and to the lake and are brand new. The room we had was a good size, there was a small kitchen, spa bath on the balcony and a good size bathroom with shower. Being new, the room was spotless. The bed was really comfortable and even though we were on the first floor there was no noise. The hosts were really welcoming and also had some discount vouchers for local activities which they passed on. There was no real view out of our room, just other buildings, but that was no problem for us at all. The apartments are really good value for money given their size and location and I have stayed in a number of places in Rotorua, will definately return.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank princess3016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, January 19, 2013
Dear princess3016

Thank you for taking the time to write a review on our new property, we are pleased that you had a comfortable stay and enjoyed the facilities that we offer. The Hot Tubs on the balcony are certainly being well received. My housekeepers will appreciate the praise that you found the room spotless.

It is pleasing to hear that you will definitely return - it’s a great endorsement from a Senior Contributor on Trip Advisor. We look forward to hosting you in the future.

Kind Regards
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 8, 2013

We stayed at Quest Rotorua Central for two nights in December. We had requested an early check in if possible, and even with a full house the night before, the apartment was ready when we arrived. Colin was a very helpful and friendly host. The apartments are right in the middle of the town, brand new and everything was extremely clean and well presented. The kitchen was fully equipped, and the bed very comfortable.
Huge spa on the deck and very soundproof rooms. We stayed with our 1 year old, and were kindly given a high chair.
Overall great spot. We will definately return here.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Rasika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, January 11, 2013
Hi Rasika L

Thank you for your kind review. We are always happy to try and meet all requests and pleased we could for your early arrival. I hope that you left feeling refreshed and that the high chair was enough to cater for Bella at meal times! Pleased to hear that you enjoyed the full level of self-containment that we offer and had time to enjoy the Hot Tub on the balcony. It will be great to welcome you and the family back in the future.

Kind Regards,
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 8, 2013

Great rooms right in the centre of Rotorua within walking distance of great cafes and restaurants. Colin (the owner) is fantastic and did everything he could to make our stay enjoyable. You can tell he really cares about his guests and hotel. In room spa was great after a day out with the kids. Free movies on offer. Hotel was able to provide discount vouchers to many major local tourist attractions. Would definitely stay there again and recommend the hotel to anyone.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NBKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Owner at Quest Rotorua Central, responded to this review, January 12, 2013
Dear NB Kiwi

It was pleasing to hear that we were able to contribute to your family holiday and make it an enjoyable trip. All families in the Executive Two Bedrooms love the Hot Tubs and the discount vouchers certainly help make some attractions more affordable. We love to make sure that our guests have a great time in the area, so your review gives us great satisfaction, that we are getting it right.

We wish you and the family well for 2013 and hope to see you back at Quest Rotorua Central in the future.

Kind Regards,
Colin & Lisa
Franchise Directors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Rotorua Central

Property: Quest Rotorua Central
Address: 1192 Hinemoa Street, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Rotorua Central 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
Quest Rotorua Central opened in November 2012 and is conveniently positioned in the heart of Rotorua's CBD. Centrally located to enjoy local restaurants and bars, shops and activities we are 550m to the Polynesian Spa and about 1km to the Lakefront. All apartments are self-contained with laundry and kitchen facilities including hobs, dishwashers, microwaves / ovens and fridges. The Executive Apartments boast a private balcony and relaxing Hot Tub- ideal to soak in after a day of adventure. ... more   less 
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