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“The worst aspects of "family dining"”

Chapmans Restaurant
Ranked #50 of 225 Restaurants in Rotorua
Cuisines: International
More restaurant details
Restaurant details
Dining options: Reservations
Description: This restaurant is part of the Holiday Inn, and has been around named as Chapmans for many years.
Auckland
Level Contributor
82 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“The worst aspects of "family dining"”
Reviewed June 2, 2013

Noisy, kids everywhere, the usual buffet ruck, food was pretty average. Not good value for money. Staff were friendly

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ScottandLorna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Visitor rating
    64
    42
    18
    7
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sydney, Australia
Level Contributor
54 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great a la carte menu”
Reviewed June 1, 2013

Great priced drinks during happy hour by a roaring fire inside on a cold day. Such friendly service and helpful waiting staff. Bar menu looked great and buffet also looked good, but we opted for the a la carte option and had great quality food.

Not a romantic atmosphere as such, because there is a buffet going on and children run up and down with food, but a fun and relaxed family dining experience. Good range of wines and beers on offer. Also an option to do the dessert side of buffet for $16 - which we did not do, but is great value considering all the nice things we saw on there.

The staff make this place really special and we will definitely eat here again when we next stay at Holiday Inn.

Visited June 2013
Helpful?
Thank DownToEarth255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good Value For Money”
Reviewed April 26, 2013

We had the Buffet. The seafood was excellent, the rest of the main meal was good. There wasn't a large variety of food (hence the 4*) but what there was, was good/excellent. The desserts were excellent.
They cater well for children.

Visited April 2013
Helpful?
Thank Tanuja_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotorua, New Zealand
Level Contributor
45 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Good Buffet food”
Reviewed April 5, 2013

Went to Chapmans during the week at the relatively early time of 6.30. The food was set out well and there seemed to be something for everyone. We enjoyed it and would go back.. It was nice at that hour the food was fresh and the restaurant was quite quiet so most enjoyable. We found the staff very welcoming and attentive.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
29 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Service ruins it all!”
Reviewed April 2, 2013

Went here for dinner while staying at the hotel, the hotel was lovely and front desk staff warm and welcoming. So we decided to try Chapmans as town was a bit far out of the way to have a few drinks etc.

Buffet was $45 and we took one look at the buffets or lack there of and decided to go for the menu.

I had the rolled pork and my partner had the pasta of the day.

Pasta of the day was absolutely rubbish, pasta was over cooked and mushy and the sauce tasteless and terrible.Pork was quite nice but a bit pricey at $32.

Drinks, I think I now know the saying "What the hell do i have to do to get a drink around here". Our first drink ran out before our meals even arrived. No one cared, no one took notice. Had to waive over a waitress to order a drink (no drinks menu by the way). The drinks we ordered sat at the bar for over 5 minutes while we waited, we had to tell them to get them for us.

Walked out $125 poorer. what a bad taste it left in my mouth

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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