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RotoVegas Motel of Rotorua
Ranked #12 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed January 10, 2014

We knew this wasn't going to be a five-star experience, but we expected a little more than what we got...

The whole motel seems to be in need of a refresh. It's very tired and offers nothing very special. Some of the rooms are themed but the identity just seems to be a bit confused and the decor cheap. We stayed in the Studio Spa Funky room, which had a microwave cookbook that we first thought was a 60s themed prop. Then we saw the microwave and weren't so sure, as I think it was one of the first microwaves ever made. The fridge (at the end of the bed almost) clicked on and off very noisily to ensure I didn't get a great night's sleep.

The walls are thin so you can hear lots of noise from outside as well as the plumbing noises from neighbouring rooms.

We were given wifi codes on arrival but they didn't work when we got back from dinner. Unfortunately at that point the reception was closed (from about 9.30pm) so there was no one to go to with the problem.

The receptionist (owner?) was very enthusiastic but we felt rather bombarded with information on arrival when all we wanted to do was collapse in our rooms. If she had only thought to use the opening question "have you been here before?" we would have been able to tell her that yes we had and we knew exactly what we wanted to do, instead of watching her circling lots of different places on a map, none of which were of interest to us unfortunately, without pausing for breath.

  • Stayed: December 2013, traveled as a couple
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Thank skibunny_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded February 5, 2014

Kia ora from RotoVegas Motel,

We always like to hear from our guests who have stayed with us and in most cases have had a wonderful stay.

Regrettably our property did not meet your expectations and for the first time ever nor did our service, which is personally very disappointing to hear.

Bryce and I are extremely positive and proud of this great city and enjoy giving our guests the best advice and service - this is why we have just WON TripAdvisor "TRAVELLER CHOICE AWARD" for bargain property in New Zealand. I believe you may have expected a luxury or top end property by your comments - which is confusing as we do not promote this on our website we offer great rooms, and a great rate. All rooms include FREE parking, Wifi the use of an outside heated pool and access to a dvd library - these are great free services from a great location.

The microwave in the room was a temporary one, as the day before our white new microwave (as seen in our photos) had a run in with 2 mins popcorn and sadly lost! As for the fridge this is a standard bar fridge like most motel.

If only you had read the information booklet we provide in the unit regarding wifi - as this would have explained how to use it as the wifi was working well on the night you had stayed.

I do hope you enjoyed the rest of your holiday in New Zealand.

Regards Natalee

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498 - 504 of 745 reviews

Reviewed January 9, 2014

The room is spacious for 5 adults and 1 child. Rotorua was our last stop in our holiday vacation in the North Island. We stayed in motels in Paihia, Hamilton and Mount Maunganui and Rotovegas Motel was our last and it was the best compared to the other motels we stayed in for this vacation. We really loved the Spa that came with the room. Staff was really accommodating and friendly. Would have been excellent if the had 50+ Sky channel option.

  • Stayed: January 2014, traveled with family
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Thank BenDavidOhinde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Kia Ora Ben,

We are delighted that you found our property to be the best motel on your North Island travels. Bryce and I have invested back into the motel over the past four years to ensure our guests 'get value for money' when they stay with us (when comparing like priced motel's we offer MORE - such as - FREE FREE FREE - Wifi, parking, DVD Library (instead of 50+ sky channels sorry) outside heated pool, great laundry facilities and a relaxing play and bbq area - PLUS across the road to the supermarket and only mins walk to the city.

Thanks again for the positive review and feedback.

Cheers Natalee

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Reviewed January 8, 2014

My partner and I stayed here as our 'budget accommodation.' The room is very reasonably priced. Staff went above and beyond to ensure our trip was enjoyable. Prior to our stay, I emailed one of the staff about what activities we should do. She was extremely helpful and emailed me multiple times. She also made arrangements and booked activities for us. Would highly recommend this motel. The room is clean and the service is exceptional. Our room even had a private spa!

  • Stayed: November 2013
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Thank RebekahJoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Kia ora Kim,

So kind of you to write a review for us. I know you read our reviews before booking and it is greatly appreciated when you also take your time to share your thoughts as well.

Glad you and your lovely ladies had a fun and busy time in Rotorua. I love seeing all the families staying with us over the summer break due to our location and price - so it is delightful you also felt we have 'great rooms, great rates and now another great recommendation'.

All the best with your amazing stationary business in Melbourne - looks fab.

Kind regards Natalee

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Reviewed January 8, 2014

My girls and I just stayed at the Rotovegas for two nights as they were highly recommended to us. I found Natalie the owner and her husband so friendly and helpful. They helped with sightseeing recommendations and discounts as well as eating places for us. The rooms were very clean (a cleaner came in the second morning when we went out, to clean up and give us new towels etc which I wasn't expecting) and funky with a modern retro style. With a new updated bathroom too. My girls loved the heated pool and trampoline plus the free DVDs we could borrow for movie nights. Close to supermarket too with it cross the road. Affordable accommodation price too. Would definitely highly recommend them.
- Kim (Melbourne Australia)

  • Stayed: January 2014, traveled with family
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1  Thank Acr2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Kia Ora Kim,

Sorry I ever so kindly replied to your lovely review but clicked on the review above - having a 'sulphur moment'.

Thank you for taking the time to review our complex, I know you read our reviews on trip advisor prior to booking - so it is nice that you also took the time to write about RotoVegas Motel as well.

Cheers Natalee

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Reviewed January 4, 2014

We were checked in and out very efficiently and the owner was incredibly helpful, full of suggestions of things to do and very happy to call around and book us into whatever we needed. She was able to reserve us a place on a hangi experience and even got us a 10% discount. The room was a good size, and what was really surprising was that it was very quiet, even though the motel itself is on a main road, and our room was closest to it! The insulation is really, really effective. The spa bath was lovely: not the most attractively decorated but a perfect size for two, with a complimentary shot glass of bubble bath. Since you can't use it between 10pm and 7.30am, as it might disturb other guests, we used it in the morning and it was definitely the best way to start the day! (Unfortunately there was a clump of hair in one of the jets, so I'm deducting a point on the cleanliness score.) The location of the motel is fairly convenient; Rotorua is not the prettiest town so it doesn't really matter where you stay. There's a supermarket right across the road. We were able to walk to the waterfront via Sulfur Point, and Kuirau park is also a 15-minute stroll away. No matter what we tried, we could not get the Wi-Fi to work, but this was a fairly common experience for us with New Zealand motels. We were given a nice tetrapak of milk, which was handy for tea and coffee.

Room Tip: Even roadside rooms are surprisingly quiet. You can't use an in-room spa between 10pm and 7.30am...
See more room tips
  • Stayed: December 2013, traveled as a couple
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Thank Natasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Kia Ora Natasha,

Thank you for taking the time to review RotoVegas Motel and the services we provide.

Glad you found our service and location excellent. The spa jets are what get turned off after 10pm (you can still soak away your worries in the spa - just without the bubbles). This is a stand policy amongst motels to ensure all guests can have a great nights sleep (some guests go to bed early as they have long drives North or South).

Great to read to ticked of so many of the great sights of Rotorua.

Thanks again for your feedback.

All the best with the rest of your travels - Cheers Natalee

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Reviewed December 31, 2013

We booked a spa room online at the last minute with a special deal that included a free continental breakfast. When we arrived we were upgraded to a larger room but the receptionist had no knowledge of the breakfast offer! However they were good enough to honour it by giving us the necessary ingredients to cook in our small kitchenette.

I think the look of our room was meant to be 70s glamour but this made the room seem dated. The spa bath was excellent though.

One of our main reasons for choosing Rotovegas was that it is relatively close to the town centre for restaurants and bars - although the best of these are at the far end, a 20 minute walk away this was fine for us.

Would consider staying again but would consider other motels as well.

  • Stayed: July 2013, traveled as a couple
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Thank willgo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Thank you for the review regarding RotoVegs Motel.

I see you have reviewed over 72 motels and hotels - you are a global traveller! Glad you found us welcoming and helpful. Great to read you liked our location. RotoVegas Motel is in a great location to the supermarket and the shopping mall only 2 mins walk.

We are proud we are ranked No2 on Tripadvisor under 'Family Motel'.

So thank you for your time.

Regards Natalee

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Reviewed December 30, 2013

We had a great 2 night stay - staff were excellent with all the up to date information on the area including food shopping, sights, restaurants, current events etc. The room was very well equipped for a family with washing to do etc . Lovely communal space with a BBQ area, pool etc!

  • Stayed: December 2013, traveled with family
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1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoVegasMotel, Owner at RotoVegas Motel of Rotorua, responded to this reviewResponded January 10, 2014

Thank you for your lovely review - so glad you liked the communal area and the outside heated pool.

Kind regards Natalee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about RotoVegas Motel of Rotorua

Address: 249 Fenton Street, Rotorua 3010, New Zealand (Formerly Heywoods Motel)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #12 of 92 Hotels in Rotorua
Price Range: $89 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — RotoVegas Motel of Rotorua 4*
Number of rooms: 26
Official Description (provided by the hotel):
RotoVegas Motel of Rotorua is centrally located on Fenton Street within walking distance to Restaurants, Shops and Tourist Attractions. RotoVegas Motel of Rotorua has a heated swimming pool, private spa pool units, sauna and ample off-street parking for campervans and large vehicles. Our affordable quality accommodation suits most budgets as there is a range of 1-bedroom and 2-bedroom units that can sleep 4-6 persons to smaller Studio units that sleep 2-3 persons (majority with Private Spas). ... more   less 
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