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“Lovely pools.”

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Union Victoria Motel
Ranked #53 of 93 Hotels in Rotorua
Adelaide
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Lovely pools.”
4 of 5 bubbles Reviewed January 14, 2014

It's hard to know how to review this hotel. Our room was comfortable and had most things that we needed. It was fairly basic and not very stylish. Some of the other guests were very noisy. I would usually rate this standard of hotel as average, but I will give it extra points because the warm pools were excellent, and our whole family enjoyed them.The staff were very nice and helpful, and the location was also very good. It's not The Ritz, but it had a lot going for it.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank AdelaideAnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, January 16, 2014
Hi Anita, Thanks for you comments, I'm glad you enjoyed your stay with us and also enjoyed what we have to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    66
    66
    18
    12
    3
See reviews for
72
48
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3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
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  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed January 12, 2014

The room suited our family needs, the hosts were welcoming and always helpful and they even arranged to send on some items that we left behind. I'd certainly recommend this accommodation. It is centrally located.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, January 15, 2014
Hi Paul, Thanks for the comments, they are nice big rooms ideal for families and with the Mall and Supermarket across the road makes it nice and convenient. I hope you parcel arrived safe and sound
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Sydney, Australia
1 review
4 of 5 bubbles Reviewed January 12, 2014

Quite a few positives. Very good location; well managed by the owners - Bruce and Cherri were spot-on with their recommendations for things to do for a young family like ours; clean and well maintained. The kids enjoyed the swimming pool and mineral spas. Good value for money.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanoze U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, January 15, 2014
Quite a few positives. Very good location; well managed by the owners - Bruce and Cherri were spot-on with their recommendations for things to do for a young family like ours; clean and well maintained. The kids enjoyed the swimming pool and mineral spas. Good value for money.

Hi Hanoze, Thanks for the positive review I'm so glad you enjoyed your time in Rotorua and were able to see the things we have on offer.
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Beijing
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

For a motel with swimming pool and mineral spas on site, this is a good value option. The thermal pools were really clean and great for relaxation after a day tripping in Rotorua. The location is quite convenient, shopping centre right across the street and city centre more or less within walking distance. Rooms were kept quite clean. I would recommend this motel to people with a car and on a budget.
The room is a bit shabby and furniture quite worn. Not for people who are particular about modern interior. Also, guests are not allowed to cook spicy food or seafood in the kitchen, which is not a big deal but we prefer to have the option. Having said all that, I will definitely book here again on my next trip to Rotorua.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Peng Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, January 6, 2014
For a motel with swimming pool and mineral spas on site, this is a good value option. The thermal pools were really clean and great for relaxation after a day tripping in Rotorua. The location is quite convenient, shopping centre right across the street and city centre more or less within walking distance. Rooms were kept quite clean. I would recommend this motel to people with a car and on a budget.
The room is a bit shabby and furniture quite worn. Not for people who are particular about modern interior. Also, guests are not allowed to cook spicy food or seafood in the kitchen, which is not a big deal but we prefer to have the option. Having said all that, I will definitely book here again on my next trip to Rotorua.

Hi Peng, Thank you for your comments, I'm glad you enjoyed your time in Rotorua and found the Motel to be to your satisfaction. I have just been and had a look in the room you stayed in and although the furniture is not the latest fashion I wouldn't call it shabby, mine you we are not a 5star Motel either. As far as your comment about "guests are not allowed to cook spicy food or seafood in the kitchen" that's not quite true we do ask that guests refrain from using fish oil or cooking curry in particular as they leave a unpleasant smell in the room and is not very pleasant for the next guest. In the past we have had rooms out of commission for up to a week because of lingering smells.
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Gisborne, New Zealand
1 review
5 of 5 bubbles Reviewed December 26, 2013

We stayed at the union Victoria motel for 2 days I was greeted by Bruce who was very friendly and happy guy who went out of his way to make us feel at home thanks so much!!! we had our two young children, whom absolutely loved the heated swimming pools that also had a toddlers pool. It was hard to get them out, it was so peaceful and quiet didn't notice any traffic noise slept like a log, would have loved to stay longer good value for your money was a bit tight with 5 in the room we had but it was very clean and tidy would definitely stay again perfect location

  • Stayed December 2013, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank patricia t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, December 28, 2013
Hi Patricia, Thanks for the positive review it is much appreciated we do try and make our guests feel as comfortable as possible, I'm glad you and the kids enjoyed the pools they are great aren't they. The One Bedroom Apts are better suited for 3 or 4 guests and can get a bit tight with 5 we do however have other options available for future stays with us, Two Bedroom Apts and Two Bedroom Bungalows which have that extra bit of room to spread out.
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Meeka
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed December 19, 2013

Met by a very friendly and helpful,Bruce. Units large, spacious, very clean. Comfortable beds, powerful shower heads, very good location, helped with shopping centre over the road. A plus thre is a games room available, a minus that you have to pay for the pool table. In areas of Rotorua you get h unpleasant smell, unfortunately it was evident at the Union Victoria. By no means overbearing, but for people with sensitive noses, could be an issue.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChadGates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, December 20, 2013
Thank you for your review. The unpleasant smell you are referring to is sulphur, [Rotorua is renowned for it] and depending on which way the wind is blowing you can get it a little stronger but I'm glad it didn't put a damper on your time in Rotorua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed December 10, 2013

We chose this because of thermal pools but were very satisfied with accommodation. My sister and I took our mother for the first time to enjoy the thermal waters of Rotorua but wanted to stay at a place that had its own thermal pool. We have been here previously and enjoyed it then so it was only logical to go there again.

Room Tip: Ask for downstairs if you have elderly people with you
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KATHY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at Union Victoria Motel, responded to this review, December 14, 2013
Hi Kathy, Thanks for your positive review, I'm glad you enjoyed your stay with us and I'm glad your mother enjoyed her geothermal bathing experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Union Victoria Motel

Property: Union Victoria Motel
Address: 26-28 Victoria Street, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#26 Romantic Hotel in Rotorua
#36 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Union Victoria Motel 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
20 self contained Units, 12x Studio Units, 4x One Bedroom Apts, 2x Two Bedroom Apts, 2x Two Bedroom Bungalows.All units are fully self contained with LCD TV's, Freeview, Sky, Telephone, Wi-Fi. All Units are non smoking, check-in from 2.00pm, check-out 10.00am.Off street parking, Guest laundry, Car wash, Games Room, Bike Hire. Outdoor heated swimming pool & toddlers pool , Covered Spa & Genuine Mineral pools.Continental and Cooked breakfast available on request delivered to your room. Rotorua International Airport 20 minutes drive, Sightseeing and tour activities arranged at reception, Thermal areas 5 to 20 minutes drive,Racecourse and Golf course 3 minutes drive,Intercity Bus Terminal 3 minutes drive,5 minute walk to City centre and Restaurants.Countdown Supermarket & Mall directly opposite the Motel. ... more   less 
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Also Known As:
Union Victoria Hotel

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